To Our Gen Mobile Community,
During these difficult times, having affordable wireless service is more important than ever. Staying connected to family, friends, schools, information and emergency services will help us all get through the Covid-19 crisis. To assist our customers, we are providing the following:
5GB Additional Data for Free: For existing and new customers on plans $15 or higher, we are providing 5GB of additional data at no extra charge. Existing customers don’t need to do anything to receive the additional 5GB which is good for 30 days as long as they are on an active monthly plan. For new customers, the additional 5GB will be added to their first month of service1 provided that they sign up by May 1, 2020.
Extended Grace Period: We've also extended our 15-day text freebie to 30 days to help keep you connected after your plan expires. You will have unlimited text messaging service2 for 30 days before your service is canceled.
As always, thank you for being a valued Gen Mobile customer. If we support each other during this crisis, we know that our communities and our nation will come through it even stronger than we were before.
Your Gen Mobile Team1 Allow up to 5 business days for the additional 5GB of data to reflect for new accounts.
2 Individual SMS texts only (no MMS, including images, videos, and group messages)
To Our Valued Customers,
Gen Mobile is committed to your health and safety. We are closely watching the COVID-19 coronavirus outbreak. Based upon guidelines from the CDC (Centers for Disease Control and Prevention), we are taking the following steps for our online orders:
- Devices are being more thoroughly cleaned including all device ports.
- Employees are wearing gloves throughout the device handling process.
- Devices are placed in sealed plastic bags before they are packed in shipping boxes.
- We've increased the frequency and cleaning of our facilities.
- We have placed extra cleansing wipes and hand sanitizer throughout our facilities.
- Employees are asked to take precautionary health measures, including frequent hand washing, social distancing at work and home, and staying home when sick.
To keep you connected during this time, we have extended our 15 Day Text Freebie feature on all our plans to 30 days. After your service plan expires, you have 30 days of free unlimited domestic and international texting1 before your service is cancelled.
We will continue to monitor recommendations and guidance from the CDC, and will do all we can to protect you and our employees while keeping you connected to friends and family around the world.
Stay Healthy, Stay Connected,
Your Gen Mobile Team1 Individual SMS texts only (no MMS, including images, videos, and group messages)