Easy Ways to Pay

Easy Ways to Pay

Pay with our Gen Mobile Care app

Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase add-ons and more. Click on the Google Play or Apple App store icon to download the free Gen Care app.

Gen Mobile Care app

Pay by phone

Dial 611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you add money to your account using a refill pin, credit card, or debit card.

Customer Care Phone Hours: 7:00 am to 5:30 pm PST everyday

Pay with cash at over 20,000 retail locations across the U.S.

Find an authorized Vidapay, Emida, Qpay/InComm, SoftPayPlus, GSM Squad, or ReUp Mobile retailer to purchase and redeem a refill PIN using cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.

You can also redeem a refill PIN 24 hrs, 7 days a week by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.

Pay with the Gen Mobile Care app

Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase add-ons and much more. Click on the Google Play or Apple App store icon to download the Gen Care app.

Gen Mobile Care app

Pay by phone

Dial *611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you add money to your account using a refill pin, credit card, or debit card.

Customer Care Phone Hours: 7:00 am to 5:30 pm PST everyday

Pay with cash at over 20,000 retail locations across the U.S.

Find an authorized Vidapay, Emida, Qpay/InComm, SoftPayPlus, GSM Squad, or ReUp Mobile retailer to purchase and redeem a refill PIN using cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.

You can also redeem a PIN 24/7 by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.

Pay with the Gen Mobile Care app

Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase add-ons and much more. Click on the Google Play or Apple App store icon to download the Gen Care app.

Gen Mobile Care App

Pay by phone

Dial 611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you add money to your account using a refill pin, credit card, or debit card.

Customer Care Hours: 7:00 am to 5:30 pm PST everyday

Pay with cash at over 20,000 nationwide retail locations 

Find an authorized Vidapay, Emida, Qpay/InComm, SoftPayPlus, GSM Squad, or ReUp Mobile retailer to purchase and redeem a refill PIN using cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.

You can also redeem a PIN 24/7 by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.