Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase additional minutes, data, and international calling credits and more. Click on the Google Play or Apple App store icon to download the free Gen Care app.
Renew Your Plan or Purchase Add-Ons
Renew Your Plan or Purchase Add-Ons
Pay by phone
Dial 611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you renew your plan or purchase additional minutes, data, and international calling credits.
Customer Care Phone Hours: 7:00 am to 5:30 pm PST everyday
Pay with cash at over 20,000 retail locations across the U.S.
Find an authorized ePay, Emida, VidaPay, SoftPayPlus, or InComm retailer to renew your plan or purchase additional minutes, data and international calling credits with cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.
You can also redeem a PIN 24/7 by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.
Pay online
Click here to renew your plan or purchase additional minutes, data and international calling credits with a credit card (Visa, Mastercard, or Discover), or PayPal.
Pay with the Gen Mobile Care app
Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase additional minutes, data, and international calling credits and more. Click on the Google Play or Apple App store icon to download the free Gen Care app.
Gen Mobile Care app
Pay by phone
Dial 611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you renew your plan or purchase additional minutes, data, and international calling credits.
Customer Care Phone Hours: 7:00 am to 5:30 pm PST everyday
Pay with cash at over 20,000 retail locations across the U.S.
Find an authorized ePay, Emida, VidaPay, SoftPayPlus, or InComm retailer to renew your plan or purchase additional minutes, data and international calling credits with cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.
You can also redeem a PIN 24/7 by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.
Pay online
Click here to renew your plan or purchase additional minutes, data and international calling credits with a credit card (Visa, Mastercard, or Discover), or PayPal.
Pay with the Gen Mobile Care app
Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase additional minutes, data, and international calling credits and more. Click on the Google Play or Apple App store icon to download the free Gen Care app.
Gen Mobile Care App
Pay by phone
Dial 611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you renew your plan or purchase additional minutes, data, and international calling credits.
Customer Care Phone Hours: 7:00 am to 5:30 pm PST everyday
Pay with cash at over 20,000 nationwide retail locations
Find an authorized ePay, Emida, VidaPay, SoftPayPlus, or InComm retailer to renew your plan or purchase additional minutes, data and international calling credits with cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.
You can also redeem a PIN 24/7 by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.
Pay online
Click here to renew your plan or purchase additional minutes, data and international calling credits with a credit card (Visa, Mastercard, or Discover), or PayPal.