Easy Ways to Add Money

Easy Ways to Add Money

Add money with the Gen Mobile app

Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase add-ons and much more. Click on the Google Play or Apple App store icon to download the free Gen Care app.

Gen Mobile Care app

Add money by phone

Dial *611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you add money to your account using a refill pin, credit card, or debit card.

Customer Care Phone Hours: Monday - Sunday: 8:00 am to 6:00 pm PST

Add money by chat

Our customer care reps are available through chat to help you add money to your account using a refill pin, credit card, or debit card. Click here to chat with us.

Customer Care Chat Hours: Monday - Sunday: 8:00 am to 6:00 pm PST

Add money with cash at a Qpay or Vidapay location

Find an authorized Vidapay or Qpay retailer to purchase and redeem a refill PIN using cash. To find a location near you, call *611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat Monday - Sunday: 8:00 am to 6:00 pm PST.

You can also redeem a PIN by calling (833) 528-1380 and following the automated voice prompts or by using the Gen Mobile Care app - 24hrs, 7days a week!

Add money with the Gen Mobile app

Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase add-ons and much more. Click on the Google Play or Apple App store icon to download the Gen Care app.

Gen Mobile Care app

Add money by phone

Dial *611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you add money to your account using a refill pin, credit card, or debit card.

Customer Care Phone Hours: Monday - Sunday: 8:00 am to 6:00 pm PST

Add money by chat

Our customer care reps are available through chat to help you add money to your account using a refill pin, credit card, or debit card. Click here to chat with us.

Customer Care Chat Hours: Monday - Sunday: 8:00 am to 6:00 pm PST

Add money with cash at a Vidapay or Qpay location

Find an authorized Vidapay or Qpay retailer to purchase and redeem a refill PIN using cash. To find a location near you, call *611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat Monday - Sunday: 8:00 am to 6:00 pm PST.

You can also redeem a PIN by calling (833) 528-1380 and following the automated voice prompts or by using the Gen Mobile Care app - 24hrs, 7days a week!

Add money with the Gen Mobile app

Gen Care is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in auto pay, purchase add-ons and much more. Click on the Google Play or Apple App store icon to download the Gen Care app.

Gen Mobile Care App

Add money by phone

Dial *611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you add money to your account using a refill pin, credit card, or debit card.

Customer Care Hours: Monday - Sunday: 8:00 am to 6:00 pm PST

Add money by chat

Our customer care reps are available through chat to help you add money to your account using a refill pin, credit card, or debit card. Click here to chat with us.

Customer Care Chat Hours: Monday - Sunday: 8:00 am to 6:00 pm PST

Add money with cash at a Vidapay or Qpay location

Find an authorized Vidapay or Qpay retailer to purchase and redeem a refill PIN using cash. To find a location near you, call *611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our customer care reps are available via phone or chat Monday - Sunday: 8:00 am to 6:00 pm PST.

You can also redeem a PIN by calling (833) 528-1380 and following the automated voice prompts or by using the Gen Mobile Care app - 24hrs, 7days a week!