7 Day Risk-Free Trial 

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee. No questions asked!

If you purchased a BYOP SIM kit, no need to return it. If you purchased a phone, it's up to you whether you want to keep it or return it. If you decide to return your phone, make sure to return it within 30 days. There is a 15% restocking fee for each returned phone.

The 7 day risk-free trial only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7 day risk-free trial. Check with the authorized distributor to see if they have any service plan refund policies.

Getting your money back is hassle-free. To request your 7 day risk-free trial refund, just call Customer Care at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling.

 

Phones Purchased from the Website

You have (30) days from the date your phone was delivered to return it to Gen Mobile for a repair, exchange, or refund. This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.

To repair, exchange, or return your phone, please call Customer Care at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling.

If you request a return, there is a fifteen (15%) restocking fee for returned phones. Restocking fee does not apply to out-of-box defects. If you request a exchange or repair, any unused Services will be credited upon shipment of the replacement or repaired phone. Services and activation fee (if applicable) will be refunded under the 7 day risk free trial (see our 7 day risk-free trial above).  

 

Phones Purchased from an Authorized Distributor

Phones purchased from an authorized distributor include a 15-day limited warranty that covers any out-of-box defects. It does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetric or aging damage.

You have fifteen (15) days from the date your phone was delivered to return it to Gen Mobile for a repair or exchange. Refunds are not allowed for Gen Mobile phones purchased from an authorized retailer or distributor; please check with the authorized dealer to see if they have any refund policies.  

To exchange or return your phone, please call Customer Care at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number, and phone number handy when calling. Any unused Services will be credited upon shipment of the replacement or repaired equipment.