ACCESSIBILITY

Version January 2023

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When we say “we”, “us”, “our” or “Gen Mobile”, we mean DISH Wireless L.L.C. and when we say “you”, “your”, “customer” and “user”, we mean a Gen Mobile account holder or anyone who uses our Devices or Services, including, without limitation, all beneficiaries hereof.

USING YOUR PHONE WITH A HEARING AID COMPATIBLE DEVICE AND TTY. Wireless phones offered for sale or provided with Gen Mobile services have been tested for hearing aid device compatibility. When some wireless phones are used with certain hearing aid devices, including hearing aids and cochlear implants, users may detect a noise that may interfere with the effectiveness of the hearing aid device. Some hearing aid devices are more immune than others to this interference, and phones may also vary in the amount of interference noise that may be generated. ANSI standard C63.19 was created to provide a standardized method of measuring both wireless phones and hearing aid devices to determine usability ratings. Ratings have been created for wireless phones to assist hearing aid device users in finding phones that may be compatible with their hearing aid device. Not all phones have been rated for compatibility with hearing aid devices and these ratings are not guarantees. Results may vary depending on the user’s hearing aid device, individual model or type, and degree of hearing loss. If a hearing aid device is particularly vulnerable to interference noise, even a phone with a higher rating may still cause unacceptable noise levels in the hearing aid device. Trying out the phone with your hearing aid device is the best way to evaluate it for your personal needs and use.

Hearing Aid Compatibility (HAC) Rating.  The FCC has developed a rating system for wireless phones regarding their HAC-related performance. This rating helps consumers who are hard of hearing or with hearing disabilities to find phones that will work well with their hearing aid devices. The HAC-rating and measurement procedure are described in the American National Standards Institute (ANSI) C63.19:2007. ANSI C63.19 contains two (2) rating standards: an “M” rating from 1 to 4 for hearing aid devices operating in microphone mode and a “T” rating from 1 to 4 for hearing aid devices operating in telecoil mode. M-Ratings: Phones rated M3 or M4 meet FCC requirements for hearing aid device compatibility and are likely to generate less interference noise to hearing aid devices than unrated phones. (M4 is the better/higher of the two ratings.) T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing aid device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. (T4 is the better/higher of the two ratings. Note that not all hearing aid devices have telecoils in them.) A combination of M-rating and T-rating defines the final HAC-rating and is a deciding factor in selecting wireless phones for people with hearing problems. A HAC-compliant phone could be rated: M3/T3, M3/T4, M4/T3, or M4/T4. Hearing aid devices may also be measured for immunity to interference noise from wireless phones and should have ratings similar to phones. Ask your hearing healthcare professional for the rating of your hearing aid. Add the rating of your hearing aid device and your phone to determine probable usability: any combined rating equal to or greater than six offers excellent use, any combined rating equal to five is considered normal use, or any combined rating equal to four is considered usable. Thus, if you pair an M3 hearing aid with an M3 phone, you will have a combined rating of six for “excellent use.” T ratings can be combined in the same manner.

To find out more information regarding hearing aid compatibility for handset models, please visit: Global Accessibility Reporting Initiative.

Device List.  This table lists the hearing aid compatibility ratings for currently available Gen Mobile phones. Because user experiences are varied and highly individualized, Gen Mobile recommends customers try several hearing aid compatible phones to determine which phone will work best for them.

This list was last updated January 2023.

Manufacturer

Model Name

Make & Model

FCC ID

M Rating

T Rating

Alcatel

Axel

Alcatel Axel

2ACCJH129

M4

T3

Alcatel

Go Flip

Alcatel Go Flip

2ACCJN010

M4

T3

Alcatel

Go Flip V

Alcatel Go Flip V

2ACCJN030

M4

T4

Alcatel

Smartflip

Alcatel Smartfilp

2ACCJN031

M4

T4

Alcatel

One Touch Fling

Alcatel One Touch Fling

RAD506

M4

T4

Alcatel

Volta

Alcatel Volta

2ACCJH124

M3

T3

ANS

Wiko Ride 3

ANS Wiko Ride 3

XD6U614AS

M3

T4

Apple

iPhone 8

Apple iPhone 8

BCG-E3174A

M3

T4

Apple

iPhone 8 Plus

Apple iPhone 8 Plus

BCG-E3160A

M3

T4

Apple

iPhone SE

Apple iPhone SE

BEG-E3042A

M3

T4

Apple

iPhone X

Apple iPhone X

BCG-E3161A

M3

T4

AT&T

Calypso

AT&T Calypso

XD6U318AA

M3

T4

AT&T

Fuzion Z

AT&T Fuzion Z

2AVD3V350U

M3

T3

AT&T

Maestro

AT&T Maestro

XD6U202AA

M3

T3

AT&T

Maestro Plus

AT&T Maestro Plus

2AVD3V350U

M4

T4

AT&T

Motivate 2

AT&T Motivate 2

RYQEA211002

M4

T3

AT&T

Motivate

AT&T Motivate

2AVD3V341U

M3

T3

BLU

J7L

BLU J7L

YHLBLUC6L20

N/A

N/A

BLU

C5L Max

BLU C5L MAX

YHLBLUC5LMAX

N/A

N/A

BLU

G40

BLU G40

YHLBLUG40

N/A

N/A

BLU

G50 Mega 2022

BLU G50 Mega 2022

YHLBLUG50MA22

N/A

N/A

BLU

G51

BLU G51

YHLBLUG51LITE

N/A

N/A

BLU

G51S

BLU G51S

YHLBLUG51PS

N/A

N/A

BLU

G70

BLU G70

YHLBLUG70

N/A

N/A

BLU

J9L

BLU J9L

YHLBLUJ9L

N/A

N/A

BLU

Studio X5 Max

BLU Studio X5 Max

YHLBLUSTX5MX

N/A

N/A

Coolpad

Legacy Brisa

Coolpad Legacy Brisa

R38YLCP3706AS

M4

T4

Coolpad

Belleza

Coolpad Belleza

R38YLCP3321AT

M3

T4

Coolpad

Suva

Coolpad Suva

R38YLCP3669AS

M3

T3

Coosea

Summit

Coosea Summit

2A28USL104D

M3

T3

Google

Pixel

Google Pixel

NM8G2PW4100

M4

T4

Google

Pixel 2 XL

Google Pixel 2 XL

ZNFG011C

M4

T3

HTC

EVO

HTC EVO

NM8PC36100

M3

T3

HTC

EVO 4G

HTC EVO 4G

NM8PJ75100

M4

T3

HTC

One A9

HTC One A9

NM82PQ9300

M3

T3

HTC

One SV

HTC One SV

NM8PL8012 0

M4

T3

Kazuna

eTalk

Kazuna eTalk

2ASCR-KAZUNA

M4

T4

LG

Aristo 4 Plus

LG Aristo 4 Plus

ZNFX320TA

M3

T3

LG

K22

LG K22

ZNFK200TM

M3

T3

LG

K51

LG K51

ZNFL555DL

M3

T3

Maxwest

Neo Flip LTE

Maxwest Neo Flip LTE

2ASP8NEOFLIPLTE

N/A

N/A

Maxwest

Nitro 55C

Maxwest Nitro 55C

2ASP8NITRO55C

N/A

N/A

Maxwest

Astro 55R

Maxwest Astro 55R

2ASP8ASTRO55R

N/A

N/A

Motorola

Moto E

Motorola Moto E

IHDT56YQ1

M4

T3

Motorola

Moto G Fast

Motorola Moto G Fast

IHDT56YK3

M3

T3

Motorola

Moto G Play

Motorola Moto G Play

IHDT56ZD4

M3

T3

Motorola

Moto G Power

Motorola Moto G Power

IHDT56ZH1

M3

T3

Nokia

3.1

Nokia 3.1

2AJOTTA1140

M4

T3

Nuu

A9L

Nuu A9L

2ADINS6303L

N/A

N/A

Nuu

A10L

Nuu A10L

2ADINN5502L

N/A

N/A

Orbic

Journey V

Orbic Journey V

2ABGH-RC2200L

M3

T4

Samsung

Galaxy A10E

Samsung Galaxy A10E

A3LSMA102U

M3

T3

Samsung

Galaxy A02

Samsung Galaxy A02

ZCASMA025U

M3

T3

Samsung

Galaxy A03S

Samsung Galaxy A03S

ZCASMA037U

M3

T3

Samsung

Galaxy A11

Samsung Galaxy A11

ZCASMA115U

M4

T3

Samsung

Galaxy A12

Samsung Galaxy A12

A3LSMA125U

M3

T3

TTY (also known as TDD or Text Telecommunication Device) is a telecommunications device that allows people who are deaf, hearing-impaired, or who have speech or language disabilities to communicate by telephone. If you have a digital wireless device that is TTY-compatible, you can make calls, including 911 calls, with a TTY.