KEEP THE DEVICE YOU LOVE

Purchase a SIM Kit and Activate Gen Mobile Today

KEEP THE DEVICE YOU LOVE

Purchase a SIM Kit and Activate Gen Mobile Today

KEEP THE DEVICE YOU LOVE

PURCHASE A SIM KIT AND ACTIVATE GEN MOBILE TODAY!

CHOOSE YOUR PLAN, KEEP YOUR NUMBER

CHOOSE YOUR PLAN, KEEP YOUR NUMBER

CHOOSE YOUR NETWORK, CHOOSE YOUR PLAN, KEEP YOUR NUMBER

1

Make sure your phone or data device is unlocked

Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. You can contact your current carrier to check your device's status.

2

Make sure to purchase the correct SIM kit

We recommend you use our SIM Kit finder to ensure you purchase the correct SIM card for your phone or data device.

3

Activate your service

Once you receive your new Gen Mobile SIM, call (833) 528-1380 or click here to chat with one of our customer care representatives to active your service within minutes!

Have questions about bringing your phone or data device?

Have questions about bringing your phone?

Can I bring my own phone or data device? How do I check whether it is compatible with Gen Mobile?

Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network.*

If you are activating your phone on our GSM network, compatible BYOP phones and data devices 2  include:

  • Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices 2
  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
  • Most phones with SIM cards

Other provider phones include:

iPhones purchased through Apple stores, big box stores (e.g. Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. T-Mobile, AT&T, Cricket):

    • AT&T & T-Mobile: 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer
    • Verizon: 5c and newer

Nexus devices purchased through Google Play, big box stores or carrier retail stores:

    • AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL
    • T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL

Other:

Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play

      • Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus & Note 8
      • ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, & Quest 5
      • LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, & G8 ThinQ
      • ZTE - Blade Max 2s

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

2 Data devices must be GSM network compatible, free of contract, and without an unpaid balance.

What is a SIM Card and do I need one?

If you have a 5G/4G LTE unlocked GSM phone or data device and want to activate it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call or chat with us to activate your device.

All GSM SIM cards come with three different sizes:

  • Standard SIM (15 x 25mm)
  • Micro SIM (12 x 15mm)
  • Nano SIM (8.8 x 12.3mm)

Carefully pop out the correct SIM card size compatible with your device and install it in the SIM slot. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help.  

Why isn’t my phone or data device eligible?

Phones or data devices previously reported lost or stolen or have not met all financial eligibility checks (free from contract and has no unpaid balances) are not eligible.

You can consider buying a phone from Gen Mobile. Click here to shop our wide selection of name brand phones.

What plans are available when I bring my own phone or data device?

Any Gen Mobile phone plan is available when you Bring Your Own Phone. Click here to view our phone plans. Any Gen Mobile data plan is available when you Bring Your Own Device. Click here to view our data plans.

Am I in a coverage area?

Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network. Click here to check coverage on our GSM network.*

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

How does the online 7 day money back service guarantee work?

If you are not happy for any reason in the first seven (7) days your service or service plan is activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable) minus S&H. No questions asked! The 7-Day Money Back Guarantee only applies to customers who purchased their services or service plans on genmobile.com. Services or service plans purchased from authorized retailers or distributors do not qualify for the 7-Day Money Back Guarantee. Check with the authorized retailers or distributors to see their refund policies.

Getting your money back is hassle-free. To request your 7-Day Money Back Guarantee refund, just call Customer Care at (833) 528-1380 within seven (7) days from the date your service or service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. If you purchased and return a SIM card, your refund will be processed upon receipt of the SIM card.

Will my phone or data device need to be unlocked ?

You will need to unlock your phone or data device prior to activating your Gen Mobile service.

If you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your device for free.

The best way to determine whether your device is unlocked is by calling your current carrier. You will most likely need to provide your account password and your device’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad. Please note: Once you have requested for the carrier to unlock your device, it may take up to 24 hours for the carrier to release the lock.

For more carrier tips about unlocking your device, visit our FAQ page: https://www.genmobile.com/pages/unlock

Can I keep my phone number?

Yes, after you purchase your phone, SIM kit and/or plan, you will receive an email after checkout with instructions on how you can provide us your number transfer information. You will need to provide us your phone number, account number, account address, and PIN code from your current carrier. You may need to contact your current carrier for this information.

Should I cancel my existing service before I transfer my phone number?

Do not cancel your existing service before you transfer your phone number. Your account needs to be active for the transfer to go through.

Can I get a new phone number?

Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested zip code and area code availability in that zip code. You can also call our Customer Care team to request a new number at any time.

How do I activate my phone or data device?

If you have a GSM compatible phone or data device and you are activating it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Just click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, simply call (833) 528-1380 or click here to chat with a Gen Mobile customer care representative to activate your phone within minutes.

Our customer care reps are available everyday 7:00 a.m. to 5:30 p.m. PST to activate your phone or data device.  

Can I buy a used phone or data device and bring it to Gen Mobile?

If you would like to activate your phone or data device on our GSM network, make sure to purchase an unlocked GSM compatible phone or data device. Any unlocked 4GLTE and VoLTE capable AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phone and data device that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network.  

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST and we can check your device's compatibility.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless without all the gimmicks.

STILL HAVE QUESTIONS?

We're here to help and we can even check your phone or data device's compatibility.

Live Support Hours:

Everyday 7:00 a.m. to 5:30 p.m. PST

+1 (833) 528-1380

How do I know if my phone or data device is eligible?

Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network.*

If you are activating your phone on our GSM network, compatible BYOP phones and data devices 2  include:

  • Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices 2
  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
  • Most phones with SIM cards

Other provider phones include:

iPhones purchased through Apple stores, big box stores (e.g. Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. T-Mobile, AT&T, Cricket):

    • AT&T & T-Mobile: 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer
    • Verizon: 5c and newer

Nexus devices purchased through Google Play, big box stores or carrier retail stores:

    • AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL
    • T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL

Other:

Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play

      • Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus & Note 8
      • ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, & Quest 5
      • LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, & G8 ThinQ
      • ZTE - Blade Max 2s

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

2 Data devices must be GSM network compatible, free of contract, and without an unpaid balance.

Why isn’t my phone or data device eligible?

Phones or data devices previously reported lost or stolen or have not met all financial eligibility checks (free from contract and has no unpaid balances) are not eligible.

You can consider buying a phone from Gen Mobile. Click here to shop our wide selection of name brand phones.

Do I need a new SIM Card and what is a SIM Card?

If you have a 5G/4G LTE unlocked GSM phone or data device and want to activate it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call or chat with us to activate your device.

All GSM SIM cards come with three different sizes:

  • Standard SIM (15 x 25mm)
  • Micro SIM (12 x 15mm)
  • Nano SIM (8.8 x 12.3mm)

Carefully pop out the correct SIM card size compatible with your device and install it in the SIM slot. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help.

What plans are available when I bring my own phone or data device?

Any Gen Mobile phone plan is available when you Bring Your Own Phone. Click here to view our phone plans. Any Gen Mobile data plan is available when you Bring Your Own Device. Click here to view our data plans.

Am I in a coverage area?

Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network. Click here to check coverage on our GSM network.*

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

How does the online 7 day money back service guarantee work?

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (not including shipping fee). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card (if you purchased one).

Will my phone or data device need to be unlocked ?

You will need to unlock your phone or data device prior to activating your Gen Mobile service.

If you’ve signed a 2-year contract or some type of annual contract, your phone or data device is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your phone for free.

The best way to determine whether your phone or data device is unlocked is by calling your current carrier. You will most likely need to provide your account password and your device’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad. Please note: Once you have requested for the carrier to unlock your device, it may take up to 24 hours for the carrier to release the lock.

For more carrier tips about unlocking your device, visit our FAQ: https://www.genmobile.com/pages/unlock

Can I keep my phone number?

Yes, after you purchase your phone and/or plan, you will receive an email after checkout with instructions on how you can provide us your number transfer information. You will need to provide us your phone number, account number, account address, and PIN code from your current carrier. You may need to contact your current carrier for this information.

Should I cancel my existing service before I transfer my phone number?

Do not cancel your existing service before you transfer your phone number. Your account needs to be active for the transfer to go through.

Can I get a new phone number?

Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested zip code and area code availability in that zip code. You can also call our Customer Care team to request a new number at any time.

How do I activate my phone or data device?

If you have a GSM compatible phone or data device and you are activating it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Just click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, simply call (833) 528-1380 or click here to chat with a Gen Mobile customer care representative to activate your phone within minutes.

Our customer care reps are available everyday 7:00 a.m. to 5:30 p.m. PST to activate your phone or data device.

Can I buy a used phone or data device and bring it to Gen Mobile?

If you would like to activate your phone or data device on our GSM network, make sure to purchase an unlocked GSM compatible phone or data device. Any unlocked 4GLTE and VoLTE capable AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phone and data device that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network.  

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST and we can check your device's compatibility.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless without all the gimmicks.

We're here to help!

We can answer your questions and check your phone or data device's compatibility.

Customer Care

1 (833) 528-1380

Everyday 7:00 a.m. to 5:30 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 7:00 a.m. to 5:30 p.m. PST

Customer Care

1 (833) 528-1380

Everyday 7:00 a.m. to 5:30 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 7:00 a.m. to 5:30 p.m. PST

Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to 6:00 p.m. PST

Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to 6:00 p.m. PST