KEEP THE PHONE YOU LOVE

Purchase a SIM Kit and Activate Today

KEEP THE PHONE YOU LOVE

PURCHASE A SIM KIT AND ACTIVATE

TO BRING YOUR PHONE, FIND YOUR PHONE BELOW AND PURCHASE THE SPECIFIED BYOP KIT.

Have questions about bringing your phone?

How do I know if my phone is eligible?

Phones listed on the table above are eligible for Gen Mobile's Bring Your Own Phone program. If your phone is on the list, you will need to purchase the BYOP kit specified for your phone. You can also call (833) 528-1380 to speak with a Gen Mobile Customer Care representative if you need help.  

Do I need a new SIM Card and what is a SIM Card?

You'll need to purchase a new SIM card when you Bring Your Own Phone. Your new Gen Mobile SIM card will allow you to use the Gen Mobile network.

Make sure to select the correct BYOP kit because it includes the SIM card that is compatible for your phone.

A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It identifies the user to the network.

Some SIM cards come with three different sizes:

  • Standard SIM (15 x 25mm)
  • Micro SIM (12 x 15mm)
  • Nano SIM (8.8 x 12.3mm)

Carefully pop out the correct SIM card size compatible with your phone and install it in your phone. Make sure to handle the SIM card with care. You can also call (833) 528-1380 and a Gen Mobile Customer Care representative can help walk you through this step.  

What plans are available when I bring my own phone?

Any Gen Mobile plan is available when you Bring Your Own Phone.

Am I in a coverage area?

Gen Mobile's wireless service network is provided on the Nationwide Sprint® Network. Click here to check coverage using Sprint's online coverage tool or call (833) 528-1380 to have a Gen Mobile Customer Care representative check coverage in your area.

How does the online 7 day risk-free trial work?

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee. No questions asked! If you purchased a BYOP SIM kit, no need to return it. The 7 day risk-free trial only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7 day risk-free trial. Check with the authorized distributor to see if they have any service plan refund policies.

Getting your money back is hassle-free. To request your 7 day risk-free trial refund, just call Customer Care at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling.

Will my phone need to be unlocked ?

You will need to unlocked your phone prior to activating your Gen Mobile service.

If you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. If your already on a pre-paid or pay as you go plan (similar to Gen Mobile), your phone is likely unlocked already.

The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad.

Can I keep my phone number?

Yes, after you purchase a plan, you just need to provide us the account number and PIN code from your current carrier during the activation process.

Can I get a new phone number?

Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code.

Why isn’t my phone eligible?

If your phone is not on the eligible phone list above, it is not compatible with the Sprint network. Also, some phones are not eligible because the phone was previously reported lost or stolen or has not met all financial eligibility checks (free from contract and has no unpaid balances).

Can I bring a Sprint, Boost, or Virgin Mobile phone and activate it on Gen Mobile service?

All Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network. We may need to send you a SIM card if it is missing from your device.

Can I buy a used phone and bring it to Gen Mobile?

Make sure the phone you purchased is compatible with the Sprint Network. Any Sprint, Boost, and Virgin Mobile-Ready phone that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network. Also, check our eligible phones list above for a list of phones from other phone carriers that are Gen Mobile compatible.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

How do I activate my phone?

Activating your device is easy. Once you receive your SIM kit in the mail, just dial (833) 528-1380 and a Gen Mobile Customer Care representative will walk you through our activation process.

How do I know if my phone is eligible?

Phones listed on the table above are eligible for Gen Mobile's Bring Your Own Phone program. If your phone is on the list, you will need to purchase the BYOP kit specified for your phone. You can also call (833) 528-1380 to speak with a Gen Mobile Customer Care representative if you need help.  

Do I need a new SIM Card and what is a SIM Card?

You'll need to purchase a new SIM card when you Bring Your Own Phone. Your new Gen Mobile SIM card will allow you to use the Gen Mobile network.

Make sure to select the correct BYOP kit because it includes the SIM card that is compatible for your phone.

A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It identifies the user to the network.

Some SIM cards come with three different sizes:

  • Standard SIM (15 x 25mm)
  • Micro SIM (12 x 15mm)
  • Nano SIM (8.8 x 12.3mm)

Carefully pop out the correct SIM card size and install into your phone. Make sure to handle the SIM card with care. You can also call (833) 528-1380 to speak with a Gen Mobile Customer Care representative if you need help.  

What plans are available when I bring my own phone?

Any Gen Mobile plan is available when you Bring Your Own Phone.

Am I in the coverage area?

Gen Mobile's wireless service network is provided on the Nationwide Sprint® Network. Click here to check coverage using Sprint's online coverage tool or call (833) 528-1380 to have a Gen Mobile Customer Care representative check coverage in your area.

How does the online 7 day risk-free trial work?

If your not happy for any reason in the first 7 days your service plan was activated, we'll refund your plan and activation fee. No questions asked! If you purchased a BYOP SIM kit, no need to return it. If you purchased a phone, it's up to you whether you want to keep it or return it. The 7 day risk-free policy applies to customers who purchased their service plan on genmobile.com. If you purchased your service through an authorized distributor, check with them to see if they have any service plan refund policies.  

To request your 7 day risk-free trial refund, please call Customer Care at (833) 528-1380 within 7 days from the date your service plan was activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling.

Will my phone need to be unlocked and will it affect my network settings?

You will need to unlocked your phone before you can bring it to Gen Mobile. Contact your old carrier to domestically unlock your phone. A domestic SIM unlock allows you to insert the Gen Mobile SIM card into your device for activation on the Gen Mobile network.

Can I keep my phone number

Yes, after you purchase a plan, you just need to provide us the account number and PIN code from your current carrier during the activation process.

Can I get a new number?

Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code.

Why isn’t my phone eligible?

If your phone is not on the eligible phone list above, it is not compatible with the Sprint network. Also, some phones are not eligible because the phone was previously reported lost or stolen or has not met all financial eligibility checks (free from contract and has no unpaid balances).

Can I buy a used phone and bring it to Gen Mobile?

Make sure the phone you purchased is compatible with the Sprint Network. Any Sprint, Boost, and Virgin Mobile-Ready phone that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network. Also, check our eligible phones list above for a list of phones from other phone carriers that are Gen Mobile compatible.

Can I bring a Sprint, Boost, or Virgin Mobile phone and activate it on Gen Mobile service?

All Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network. We may need to send you a SIM card if it is missing from your device.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

How do I activate my device?

Activating your device is easy. Once you receive your SIM kit in the mail, just dial (833) 528-1380 and a Gen Mobile Customer Care representative will walk you through our activation process.