Everything you need

to manage your Gen Mobile service.

Five empty star icons representing a rating system.

4.6/5

Average Rating

(Based on Google Play Store Reviews as of Jan 2026)

Everything you need

to manage your

Gen Mobile service.

4.6/5

Average Rating

(Based on Google Play Store Reviews as of Jan 2026)

Features made easy.

Easy account management.

No hidden fees. No surprises. Just straightforward, affordable wireless that keeps you connected wherever life takes you.

Your Gen Mobile account dashboard at your finger tips. Making it easy for you to check data usage and more!

Change plans or purchase
add-ons.

Choose from affordable options that fit your needs. Switching plans or adding extras is easy.

Manage your Gen Mobile account on the go! Simply top up your plan, add credit for international calling and more from your app!

Never miss a payment with AutoPay.

AutoPay helps keep your service active without the stress of remembering due dates.

Stay on top of your usage.

Check your minutes, text, and data anytime so you always know where you stand.

Current usage cycle details for data, minutes, and text. Usage resets on April 12, 2025.

Get support right in the app.

Need help? Get support indirectly in the app, right from your phone.

Frequently asked questions.

What can I do with the MyGenMobile App?

With the MyGenMobile App, you can take care of your Gen Mobile account right from your phone. Check your data and usage, make payments, change or upgrade your plan, add data or international calling, and get help from Customer Care. All in one place!

Can I manage my Gen Mobile account from the MyGenMobile App?

Yes. The MyGenMobile App is a convenient way to manage your Gen Mobile account anytime, anywhere. You can view your usage, pay your bill, change your plan, purchase add-ons, and more. All from your phone!

How do I download the MyGenMobile App?

Open the Apple App Store or Google Play Store on your phone and search for “MyGenMobile App.” Tap Download or Install to get started. The app is free.

You’ll need data connection to download the app. For the best experience, make sure your device is running the latest version of iOS or Android.

How do I sign into the MyGenMobile App?

To sign in, you’ll need an active Gen Mobile account. If you already have service, open the app and sign in using your Gen Mobile phone number and account PIN.

Account access and app features become available after activation is complete. If you don’t have a Gen Mobile account yet, you’ll need to purchase a SIM card or eSIM with a data plan and activate your service before signing in. If you need help signing in, call us at +1-833-528-1380 or chat with a Care agent between 7am to 5:30pm PT.

Is the MyGenMobile App available for both iOS and Android?

Yes. The MyGenMobile App is available for both iOS and Android devices through the Apple App Store and Google Play Store.

Does the MyGenMobile App show usage?

Yes. The MyGenMobile App allows you to view your current data, talk, and text usage directly from your phone, helping you stay on top of your plan and avoid unexpected interruptions.

Can I make pay-as-you-go payments or refill my plan through the MyGenMobile App?

Yes. The app makes it simple to add data or pay for your next plan without calling Customer Care.

Do I need Wi-Fi to use the MyGenMobile App?

No. You only need data connection to download or update the MyGenMobile App.

What languages are supported in the MyGenMobile App?

The MyGenMobile App is currently available in English only.

I’m still having issues with the MyGenMobile App. How do I get help?

If you’re experiencing issues with the MyGenMobile App, you can contact Gen Mobile Customer Care at +1-833-528-1380 or chat with a Care agent directly in the app for assistance. Support can help with login issues, payments, activation questions, or app-related problems.

For faster help, make sure your app is updated to the latest version before contacting support between 7am to 5:30pm PT.