Gen Mobile’s mission to help customers stay affordably connected is at the heart of everything we do. Staying true to our mission, Gen Mobile launched our Emergency Broadband Benefit (EBB) program last month. This program provides free wireless broadband service to qualified households impacted by COVID-19. Today, we can’t be more excited to announce that we are officially joining the DISH family as part of Boost Mobile. Joining forces with Boost will enable us to accelerate our mission by broadening our distribution and ultimately connecting more Americans with our low-cost prepaid plans and free EBB plan.
Rest assured, there is nothing you need to do on your end. Our same great plans, prices, coverage, and your account and phone remain the same. Customers will continue to be serviced by the same Gen Mobile customer care team and systems. Teaming up with Boost will allow us to combine our resources and technology to deliver more value and better service to our customers. What you can expect to see in the future are new low-cost product options and new features that will allow us to better serve you.
We thank you for choosing Gen Mobile and for placing your trust in us. As always, we will continue to work hard to offer you the best deals in wireless so that you can affordably stay connected to friends and family around the world.
Robert Yap, CEO & Co-Founder, Gen Mobile
Stay-at-home orders and social distancing in response to COVID-19 are vital to stopping the spread. But mounting data suggests that domestic abuse is increasing under the conditions created by the pandemic. With families in lockdown, including those with abusers, hotlines are lighting up with domestic abuse reports.
To help survivors, Gen Mobile has donated smartphones and prepaid wireless service to domestic violence shelters nationwide. When survivors leave their abusers, they often need a new phone and phone number so that their abuser cannot find them. With a new smartphone, survivors can contact family and begin rebuilding their lives free from their abusers. “Gen Mobile is honored to be working with shelters to help survivors rebuild their lives free from their abusers,” said Michael Yap, Gen Mobile’s Vice President of Business Development.
To help homeless patients stay connected to their doctors, Gen Mobile has donated smartphones with prepaid wireless service to Bellevue Primary Care Safety Net Clinic in New York City. Over the years, the clinic has been providing care to New York City’s homeless population. With many of the homeless going between shelters and living on the streets, it has been difficult for the clinic to stay in touch with its patients for care.
Due to the pandemic’s initial outbreak in New York City, Bellevue Hospital has been at the front line of our nation’s battle against COVID-19. Gen Mobile wanted to help battle the pandemic by keeping the clinic connected to its homeless patients, especially if any of them tested positive for COVID-19. “Getting a hold of a patient that tests positive is essential to treating the patient and stopping the spread,” said Jennifer Lin, Gen Mobile’s Vice President of Marketing.
Gen Mobile firmly believes that by supporting each other in these challenging times, we will be able to defeat COVID-19 and bring back our nation stronger than ever.
To Our Gen Mobile Community,
During these difficult times, having affordable wireless service is more important than ever. Staying connected to family, friends, schools, information and emergency services will help us all get through the Covid-19 crisis. To assist our customers, we are providing the following:
5GB Additional Data for Free: For existing and new customers on our one month plans $15 or higher or our three-month plans $13 or higher, we are providing 5GB of additional data at no extra charge. Existing customers don’t need to do anything to receive the additional 5GB which is good for 30 days as long as they are on an active monthly plan. For new customers, the additional 5GB will be added to their first month of service1 provided that they sign up by June 1, 2020.
Extended Grace Period: We've also extended our 15-day text freebie to 30 days to help keep you connected after your plan expires. You will have unlimited text messaging service2 for 30 days before your service is canceled.
As always, thank you for being a valued Gen Mobile customer. If we support each other during this crisis, we know that our communities and our nation will come through it even stronger than we were before.
Your Gen Mobile Team1 Allow up to 5 business days for the additional 5GB of data to reflect for new accounts.
2 Individual SMS texts only (no MMS, including images, videos, and group messages)
To Our Valued Customers,
Gen Mobile is committed to your health and safety. We are closely watching the COVID-19 coronavirus outbreak. Based upon guidelines from the CDC (Centers for Disease Control and Prevention), we are taking the following steps for our online orders:
- Devices are being more thoroughly cleaned including all device ports.
- Employees are wearing gloves throughout the device handling process.
- Devices are placed in sealed plastic bags before they are packed in shipping boxes.
- We've increased the frequency and cleaning of our facilities.
- We have placed extra cleansing wipes and hand sanitizer throughout our facilities.
- Employees are asked to take precautionary health measures, including frequent hand washing, social distancing at work and home, and staying home when sick.
To keep you connected during this time, we have extended our 15 Day Text Freebie feature on all our plans to 30 days. After your service plan expires, you have 30 days of free unlimited domestic and international texting1 before your service is cancelled.
We will continue to monitor recommendations and guidance from the CDC, and will do all we can to protect you and our employees while keeping you connected to friends and family around the world.
Stay Healthy, Stay Connected,
Your Gen Mobile Team1 Individual SMS texts only (no MMS, including images, videos, and group messages)