JUST $15/mo
Pick an international plan. Then, select a Phone or Bring Your Own Phone kit.
Here's What You Get
-
What's
Included -
Plan
Details -
100+
Countries -
FAQs
Gen Mobile gives you premium wireless at a fraction of the usual cost.
Money Back Guarantee
If you are not satisfied for whatever reason, we'll give you a refund within 7 days from the date you received your phone and/or plan. No questions asked!
No Annual Contract
All plans are renewable for the same price next month. No contracts, no gimmicks, no nonsense!
High Speed Data
We bring you nationwide 4G LTE service without compromising on network, speed, or quality.
Nationwide Coverage
Gen Mobile’s wireless network services are provided on the Sprint® Nationwide Network.
Unlimited Global Texting
All Gen Mobile plans allow you to text locations around the world without an extra charge. That’s right, text away!
Gen Mobile Care App
Our free easy-to-use self-service app allows you to track usage, make payments, change plans, and add data, minutes or int'l credit anytime!
- Keep your number or get a new one.
- Bring your own phone or click here to shop our wide selection of phones from trusted brands.
- All plans expires in 30 days.
- Plans $15 and up includes FREE International Calls to 100+ Countries. See 100+ Countries tab for full list.
- All Gen Mobile plans include several additional free services, including caller ID, call forwarding, call waiting, 3-way conference calling, voicemail, caller ID block, and international direct dial.
- Our 15 day text* freebie allows customers to use their phone for unlimited global text up to 15 days after your service plan expires. Sometimes you forget to pay your bill, or you need a few extra days. Hey, life happens, we get it, and we don’t want you to miss important messages during that time.
- Feel free to turn your phone into a mobile hotspot and tether away - no restrictions!
- If you need more data, you can purchase 500MB for $5 at any time by calling us or using our free Gen Mobile Care app.
- All plans include Unlimited Global Text service*. Send messages all around the world.
- International credit can be purchased at any time for countries not listed on the unlimited 100+ countries list. Click here to view international rates.
- 7-Day Money Back Guarantee - If your not happy with your phone or service, we give you your money back - no questions asked!
†To get 4G LTE speed, you must have a 4G LTE capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. *You must have available data to receive multimedia messages (MMS), including images, videos, and group messages.
Gen Mobile's wireless services run on the Sprint® Nationwide Network. To get fast and reliable coverage, make sure to check your coverage.
Unlimited Calling to 100+ Countries
(M) = Mobile Included
Algeria
American Samoa (M)
Andorra (M)
Angola
Argentina (M)
Armenia
Aruba
Australia (M)
Bahamas
Bahrain
Bangladesh (M)
Belgium
Bermuda (M)
Bhutan (M)
Bolvia
Botswana
Brazil (M)
Brunei (M)
Bulgaria
Cambodia (M)
Canada (M)
Cayman Islands
Chile (M)
China (M)
Colombia (M)
Costa Rica (M)
Croatia (M)
Curacao
Cyprus (M)
Czech Republic (M)
Denmark (M)
Dominican Republic
Egypt
Estonia
Faroe Islands (M)
France (M)
Laos (M)
Liechtenstein
Luxembourg (M)
Macao (M)
Malaysia (M)
Malta (M)
Mariana Islands (M)
Martinique (M)
Mauritius (M)
Mayotte Island (M)
Mexico (M)
Monaco
Mongolia (M)
Morocco
Mozambique
Namibia (M)
Nepal
New Zealand (M)
Nigeria
Norway (M)
Oman
Pakistan (M)
Panama
Paraguay (M)
Peru (M)
Poland
Portugal
Puerto Rico (M)
Reunion Island (M)
Romania (M)
Russia
San Marino
Saudi Arabia
Singapore (M)
Slovakia (M)
South Korea (M)
French Guiana (M)
Germany (M)
Gibraltar
Greece
Guadeloupe (M)
Guam (M)
Guatemala
Hong Kong (M)
Hungary (M)
Iceland (M)
India (M)
Indonesia (M)
Ireland (M)
Israel (M)
Italy
Japan (M)
Kazakhstan (M)
Kuwait (M)
Spain (M)
Swaziland
Sweden (M)
Switzerland
Taiwan (M)
Thailand (M)
Turkey
United Kingdom (M)
Uruguay (M)
US Virgin Islands (M)
Uzbekistan
Venezuela
Vietnam (M)
Zimbabwe
Algeria
American Samoa(M)
Andorra (M)
Angola
Argentina (M)
Armenia
Aruba
Australia (M)
Bahamas
Bahrain
Bangladesh (M)
Belgium
Bermuda (M)
Bhutan (M)
Bolvia
Botswana
Brazil (M)
Brunei (M)
Bulgaria
Cambodia (M)
Canada (M)
Cayman Islands
Chile (M)
China (M)
Colombia (M)
Costa Rica (M)
Croatia (M)
Curacao
Cyprus (M)
Czech Republic (M)
Denmark (M)
Dominican Republic
Egypt
Estonia
Faroe Islands (M)
France (M)
French Guiana (M)
Germany (M)
Gibraltar
Greece
Guadeloupe (M)
Guam (M)
Guatemala
Hong Kong (M)
Hungary (M)
Iceland (M)
India (M)
Indonesia (M)
Ireland (M)
Israel (M)
Italy
Japan (M)
Kazakhstan (M)
Kuwait (M)
Laos (M)
Liechtenstein
Luxembourg (M)
Macao (M)
Malaysia (M)
Malta (M)
Mariana Islands (M)
Martinique (M)
Mauritius (M)
Mayotte Island (M)
Mexico (M)
Monaco
Mongolia (M)
Morocco
Mozambique
Namibia (M)
Nepal
New Zealand (M)
Nigeria
Norway (M)
Oman
Pakistan (M)
Panama
Paraguay (M)
Peru (M)
Poland
Portugal
Puerto Rico (M)
Reunion Island (M)
Romania (M)
Russia
San Marino
Saudi Arabia
Singapore (M)
Slovakia (M)
South Korea (M)
Spain (M)
Swaziland
Sweden (M)
Switzerland
Taiwan (M)
Thailand (M)
Turkey
United Kingdom (M)
Uruguay (M)
US Virgin Islands (M)
Uzbekistan
Venezuela
Vietnam (M)
Zimbabwe
Can I bring my own phone? How do I check if it is compatible with Gen Mobile?
All Sprint/Boost/Virgin phones are compatible with the Gen Mobile network. Click here to view phones from other providers eligible for Gen Mobile's Bring Your Own Phone program. Note: Phones purchased outside the U.S. are not eligible at this time. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. (7 days a week) to find out if you can bring your phone to Gen Mobile.
What if I already have a Sprint, Boost or Virgin phone? Can I bring this phone?
Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, a Gen Mobile care representative will reach out to walk you through the activation steps. You can also call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation.
**If your Sprint, Boost or Virgin phone is missing a SIM card, click here to order a replacement SIM
Can I keep my phone number?
Yes, after you purchase your phone and plan, you just need to provide us your phone number, account number and PIN code from your current carrier. You will receive an email after checkout with instructions on how to provide us this information.
Can I get a new phone number with Gen Mobile?
Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code. You will receive an email after checkout with instructions on how you can provide us your requested zip code.
How does the online 7-day money back service guarantee work?
If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.
Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).
How does the online 7-day money back phone guarantee work?
All Gen Mobile new and pre-owned phones purchased on genmobile.com come with our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone is delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.
To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.
Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7-day money back service guarantee (see our 7 day money back service guarantee policy listed above).
Why are prices so low? What's the catch?
There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.
What if I need more data?
You can buy 500MB of 4G LTE data at any time. You can also change to a plan that has more data at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons or to change your plan.
Can I change my plan?
Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care. Gen Mobile gives you the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time.
How much is my plan next month?
Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.
What free calling features are included with Gen Mobile plans?
All Gen Mobile plans include several additional free services, including Caller ID, Call Forwarding (optional), Call Waiting, 3-Way Conference Calling, Voicemail, Caller ID Block (optional), and International Direct Dial. You will need to contact our Customer Care Team to turn on the Call Forwarding and Caller ID Block features at no charge.
Do I need to unlock my phone?
You will need to unlocked your phone prior to activating your Gen Mobile service.
The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad or by checking in your phone settings.
Can I make international calls?
For plans $10 and under, international credit can be purchased and used to make international calls. Plans $15 and up include unlimited calling to 100+ countries. To make calls outside the 100+ countries, you can also purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.
-
What's Included -
Plan Details -
100+ Countries -
FAQs
Gen Mobile gives you premium wireless at a fraction of the usual cost.
Money Back Guarantee
If you are not satisfied for whatever reason, we'll give you a refund within 7 days from the date you received your phone and/or plan. No questions asked!
High Speed Data
We bring you nationwide 4G LTE service without compromising on network, speed, or quality.
No Annual Contract
All plans are renewable for the same price next month. No contracts, no gimmicks, no nonsense!
Nationwide Coverage
Gen Mobile’s wireless network services are provided on the Sprint® Nationwide Network.
Unlimited Global Texting
All Gen Mobile plans allow you to text locations around the world without an extra charge. That’s right, text away!
Gen Mobile Care App
Our free easy-to-use self-service app allows you to track usage, make payments, change plans, and add data, minutes or int'l credit anytime!
- Keep your number or get a new one.
- Bring your own phone or click here to shop our wide selection of phones from trusted brands.
- All plans expires in 30 days.
- Plans $15 and up includes FREE International Calls to 100+ Countries. See 100+ Countries tab for full list.
- All Gen Mobile plans include several additional free services, including caller ID, call forwarding, call waiting, 3-way conference calling, voicemail, caller ID block, and international direct dial.
- Our 15 day text* freebie allows customers to use their phone for unlimited global text up to 15 days after your service plan expires.
- Feel free to turn your phone into a mobile hotspot and tether away - no restrictions!
- If you need more data, you can purchase 500MB for $5 at any time by calling us or using our free Gen Mobile Care app.
- All plans include Unlimited Global Text service*. Send messages all around the world.
- International credit can be purchased at anytime to call countries not listed on the unlimited 100+ list. Click here to view international rates.
- 7-Day Money Back Guarantee - If your not happy with your phone or service, we give you your money back - no questions asked!
†To get 4G LTE speed, you must have a 4G LTE capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. *You must have available data to receive multimedia messages (MMS), including images, videos, and group messages.
Gen Mobile's wireless services run on the Sprint® Nationwide Network.
To get fast and reliable coverage, make sure to check your coverage.
Unlimited Calling to 100+ Countries
(M) = Mobile Included
Algeria
American Samoa (M)
Andorra (M)
Angola
Argentina (M)
Armenia
Aruba
Australia (M)
Bahamas
Bahrain
Bangladesh (M)
Belgium
Bermuda (M)
Bhutan (M)
Bolvia
Botswana
Brazil (M)
Brunei (M)
Bulgaria
Cambodia (M)
Canada (M)
Cayman Islands
Chile (M)
China (M)
Colombia (M)
Costa Rica (M)
Croatia (M)
Curacao
Cyprus (M)
Czech Republic (M)
Denmark (M)
Dominican Republic
Egypt
Estonia
Faroe Islands (M)
France (M)
French Guiana (M)
Germany (M)
Gibraltar
Greece
Guadeloupe (M)
Guam (M)
Guatemala
Hong Kong (M)
Hungary (M)
Iceland (M)
India (M)
Indonesia (M)
Ireland (M)
Israel (M)
Italy
Japan (M)
Kazakhstan (M)
Kuwait (M)
Laos (M)
Liechtenstein
Luxembourg (M)
Macao (M)
Malaysia (M)
Malta (M)
Mariana Islands (M)
Martinique (M)
Mauritius (M)
Mayotte Island (M)
Mexico (M)
Monaco
Mongolia (M)
Morocco
Mozambique
Namibia (M)
Nepal
New Zealand (M)
Nigeria
Norway (M)
Oman
Pakistan (M)
Panama
Paraguay (M)
Peru (M)
Poland
Portugal
Puerto Rico (M)
Reunion Island (M)
Romania (M)
Russia
San Marino
Saudi Arabia
Singapore (M)
Slovakia (M)
South Korea (M)
Spain (M)
Swaziland
Sweden (M)
Switzerland
Taiwan (M)
Thailand (M)
Turkey
United Kingdom (M)
Uruguay (M)
US Virgin Islands (M)
Uzbekistan
Venezuela
Vietnam (M)
Zimbabwe
Can I bring my own phone? How do I check if it is compatible with Gen Mobile?
All Sprint/Boost/Virgin phones are compatible with the Gen Mobile network. Click here to view phones from other providers eligible for Gen Mobile's Bring Your Own Phone program. Note: Phones purchased outside the U.S. are not eligible at this time. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. (7 days a week) to find out if you can bring your phone to Gen Mobile.
What if I already have a Sprint, Boost or Virgin phone? Can I bring this phone?
Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, a Gen Mobile care representative will reach out to walk you through the activation steps. You can also call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation.
*If your Sprint, Boost or Virgin phone is missing a SIM card, click here to order a replacement SIM.
Can I keep my phone number?
Yes, after you purchase your phone and plan, you just need to provide us your phone number, account number and PIN code from your current carrier. You will receive an email after checkout with instructions on how to provide us this information.
Can I get a new phone number with Gen Mobile?
Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code. You will receive an email after checkout with instructions on how you can provide us your requested zip code.
How does the online 7-day money back service guarantee work?
If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.
Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).
How does the online 7-day money back phone guarantee work?
All Gen Mobile new and pre-owned phones purchased on genmobile.com come with our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone is delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.
To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.
Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7-day money back service guarantee (see our 7 day money back service guarantee policy listed above).
Why are prices so low? What's the catch?
There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.
What if I need more data?
You can buy 500MB of 4G LTE data for $5 at any time. You can also change to a plan that has more data at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons or to change your plan.
Can I change my plan?
Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care. Gen Mobile gives you the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time.
How much is my plan next month?
Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.
Do I need to unlock my phone?
You will need to unlocked your phone prior to activating your Gen Mobile service.
The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad or by checking in your phone settings.
Can I make international calls?
For plans $10 and under, international credit can be purchased and used to make international calls. Plans $15 and up include unlimited calling to 100+ countries. To make calls outside the 100+ countries, you can also purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.
†To get 4G LTE speed, you must have a 4G LTE capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. *Individual SMS texts only (no MMS, including images, videos, and group messages)
-
What's Included -
Details -
100+ Countries -
FAQs
Gen Mobile gives you premium wireless at a fraction of the usual cost.
Money Back Guarantee
If you are not satisfied for whatever reason, we'll give you a refund within 7 days from the date you received your phone and/or plan. No questions asked!
High Speed Data
We bring you nationwide 4G LTE service without compromising on network, speed, or quality.
No Annual Contract
All plans are renewable for the same price next month. No contracts, no gimmicks, no nonsense!
Nationwide Coverage
Gen Mobile’s wireless network services are provided on the Sprint® Nationwide Network.
Unlimited Global Texting
All Gen Mobile plans allow you to text locations around the world without an extra charge. That’s right, text away!
Gen Mobile Care App
Our free easy-to-use self-service app allows you to track usage, make payments, change plans, and add data, minutes or int'l credit anytime!
- Keep your number or get a new one.
- Bring your own phone or click here to shop our wide selection of phones from trusted brands.
- All plans expires in 30 days.
- Plans $15 and up includes FREE International Calls to 100+ Countries. See 100+ Countries tab for full list.
- All Gen Mobile plans include several additional free services, including caller ID, call forwarding, call waiting, 3-way conference calling, voicemail, caller ID block, and international direct dial.
- Our 15 day text* freebie allows customers to use their phone for unlimited global text up to 15 days after your service plan expires.
- Feel free to turn your phone into a mobile hotspot and tether away - no restrictions!
- If you need more data, you can purchase 500MB for $5 at any time by calling us or using our free Gen Mobile Care app.
- All plans include Unlimited Global Text service*. Send messages all around the world.
- International credit can be purchased at any time for countries not listed on the unlimited 100+ countries list. Click here to view international rates.
- 7-Day Money Back Guarantee - If your not happy with your phone or service, we give you your money back - no questions asked!
†To get 4G LTE speed, you must have a 4G LTE capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. *You must have available data to receive multimedia messages (MMS), including images, videos, and group messages.
Gen Mobile's wireless services run on the Sprint® Nationwide Network.
To get fast and reliable coverage, make sure to check your coverage.
Unlimited Calling to 100+ Countries
(M) = Mobile Included
Algeria
American Samoa (M)
Andorra (M)
Angola
Argentina (M)
Armenia
Aruba
Australia (M)
Bahamas
Bahrain
Bangladesh (M)
Belgium
Bermuda (M)
Bhutan (M)
Bolvia
Botswana
Brazil (M)
Brunei (M)
Bulgaria
Cambodia (M)
Canada (M)
Cayman Islands
Chile (M)
China (M)
Colombia (M)
Costa Rica (M)
Croatia (M)
Curacao
Cyprus (M)
Czech Republic (M)
Denmark (M)
Dominican Republic
Egypt
Estonia
Faroe Islands (M)
France (M)
French Guiana (M)
Germany (M)
Gibraltar
Greece
Guadeloupe (M)
Guam (M)
Guatemala
Hong Kong (M)
Hungary (M)
Iceland (M)
India (M)
Indonesia (M)
Ireland (M)
Israel (M)
Italy
Japan (M)
Kazakhstan (M)
Kuwait (M)
Laos (M)
Liechtenstein
Luxembourg (M)
Macao (M)
Malaysia (M)
Malta (M)
Mariana Islands (M)
Martinique (M)
Mauritius (M)
Mayotte Island (M)
Mexico (M)
Monaco
Mongolia (M)
Morocco
Mozambique
Namibia (M)
Nepal
New Zealand (M)
Nigeria
Norway (M)
Oman
Pakistan (M)
Panama
Paraguay (M)
Peru (M)
Poland
Portugal
Puerto Rico (M)
Reunion Island (M)
Romania (M)
Russia
San Marino
Saudi Arabia
Singapore (M)
Slovakia (M)
South Korea (M)
Spain (M)
Swaziland
Sweden (M)
Switzerland
Taiwan (M)
Thailand (M)
Turkey
United Kingdom (M)
Uruguay (M)
US Virgin Islands (M)
Uzbekistan
Venezuela
Vietnam (M)
Zimbabwe
Can I bring my own phone? How do I check if it is compatible with Gen Mobile?
All Sprint/Boost/Virgin phones are compatible with the Gen Mobile network. Click here to view phones from other providers eligible for Gen Mobile's Bring Your Own Phone program. Note: Phones purchased outside the U.S. are not eligible at this time. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. (7 days a week) to find out if you can bring your phone to Gen Mobile.
What if I already have a Sprint, Boost or Virgin phone? Can I bring this phone?
Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, a Gen Mobile care representative will reach out to walk you through the activation steps. You can also call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation.
*If your Sprint, Boost or Virgin phone is missing a SIM card, click here to order a replacement SIM.
Can I keep my phone number?
Yes, after you purchase your phone and plan, just provide us your phone number, account number and PIN code from your current carrier. You will receive an email after checkout with instructions on how to provide us this information.
Can I get a new phone number with Gen Mobile?
Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code. You will receive an email after checkout with instructions on how you can provide us your requested zip code.
How does the online 7-day money back service guarantee work?
If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.
Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).
How does the online 7-day money back phone guarantee work?
All Gen Mobile new and pre-owned phones purchased on genmobile.com come with our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone is delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.
To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.
Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7-day money back service guarantee (see our 7 day money back service guarantee policy listed above).
Why are prices so low? What's the catch?
There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.
What if I need more data?
You can buy 500MB of 4G LTE data for $5 at any time. You can also change to a plan that has more data at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons or to change your plan.
Can I change my plan?
Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care. Gen Mobile gives you the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time.
How much is my plan next month?
Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.
What free calling features are included with Gen Mobile plans?
All Gen Mobile plans include several additional free services, including Caller ID, Call Forwarding (optional), Call Waiting, 3-Way Conference Calling, Voicemail, Caller ID Block (optional), and International Direct Dial. You will need to contact our Customer Care Team to turn on the Call Forwarding and Caller ID Block features at no charge.
Do I need to unlock my phone?
You will need to unlocked your phone prior to activating your Gen Mobile service.
The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad or by checking in your phone settings.
Can I make international calls?
For plans $10 and under, international credit can be purchased and used to make international calls. Plans $15 and up include unlimited calling to 100+ countries. To make calls outside the 100+ countries, you can also purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.
†To get 4G LTE speed, you must have a 4G LTE capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. *Individual SMS texts only (no MMS, including images, videos, and group messages)