If you have a Sprint/Boost/Virgin phone, your phone should have a SIM card included. If the SIM card is missing, you will need to order a replacement SIM. If you are bringing your phone from another provider, you will need to purchase our Bring Your Own Phone Kit - For Other Provider phones. Your new Gen Mobile SIM card will allow you to use the Gen Mobile network.
A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It identifies the user to the network.
Some SIM cards come with three different sizes:
- Standard SIM (15 x 25mm)
- Micro SIM (12 x 15mm)
- Nano SIM (8.8 x 12.3mm)
If you ordered a SIM card, your Gen Mobile BYOP activation kit will include the SIM compatible with your phone model. Pop out your current SIM and install your new Gen Mobile SIM card in your phone. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. 7 days a week if you need help.