diverse group of ethnicities enjoying free mobile service with Gen Mobile ACP posing for a selfie

Get free government phone service.

ACP is not accepting new applicants at this time. To see if you qualify for the Lifeline Program, apply here.

Follow these easy steps to apply.

Apply for ACP.

  1. See if your household is qualified for ACP.

  2. Apply here. If qualified, you’ll also be asked to sign up for Gen Mobile.

  3. Depending on your qualifications, you’ll receive credits toward any eligible device and plan you’d like. The 7GB ACP plan will be completely covered.

  4. Already applied? Check benefit status here.
ACP Program: Free Government Phone Benefit

What is ACP?

Congress created the Affordable Connectivity Program (ACP), a new long-term, $14 billion program, to replace the Emergency Broadband Benefit Program. This investment in broadband affordability helped ensure affordable connections for work, school, health care and more for a long time.

ACP collaborates with wireless carriers, like Gen Mobile, to offer payment assistance to eligible households, based on income or other factors, as well as a one-time device subsidy on an eligible device per qualified household. The service offering could be switched at any time and ACP discount applied once each calendar month. The ACP if currently out of funding and is not accepting new applicants at this time.

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP), which replaces the Emergency Broadband Benefit (EBB) program, provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP benefit is limited to one monthly service discount and one device discount per household. You may be eligible for the ACP based on your income or other qualifying criteria.

Who is eligible for the ACP?

A household* is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines

  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline

  • Participates in Tribal-specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF or Food Distribution Program on Indian Reservations

  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-20, 2020-21 or 2021-22 school year

  • Received a Federal Pell Grant during the current award year

*A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.

 

What service is being offered with this program? Do I bring my own phone?

You can apply the $30 ACP discount and receive free mobile service if you choose the Unlimited Talk, Text and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices — or, when available, you may apply the $30 ACP discount to a different phone or connected device plan and pay the difference between the discount and the plan cost if the plan you choose is more expensive. Qualifying new customers will receive a Gen Mobile SIM card in the mail. Qualifying existing customers can have their discount applied to their Gen Mobile plan or if the customer would like a new phone number/account, a Gen Mobile SIM card will be mailed to them.

The 7 GB ACP plan may include the following features:

  • Unlimited nationwide calling in the U.S.

  • Unlimited nationwide text

  • High-speed 5G/4G LTE data

How do I enroll?

New and current Gen Mobile customers who are eligible to enroll in the ACP if a member of the household qualifies under the ACP rules. Apply now to see if you qualify for ACP.

What phones are compatible with Gen Mobile?

Gen Mobile's ACP service runs the Nation's largest 5G/4G LTE GSM Network*.

Compatible phones and data devices include the following:

  • Most unlocked 5G/4G LTE VoLTE capable GSM-network phones or data devices

  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, or Straight Talk phones and data devices

  • Most phones with SIM cards

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Note: Your device must be unlocked, free from contract and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 6-12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless service without all the gimmicks.

How do I check my coverage?

Gen Mobile's ACP service runs on the Nation's largest 5G/4G LTE GSM network. Click here to check coverage on our GSM network.

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Can I keep my phone number?

To bring your phone number to Gen Mobile, you will need the following account information:

  • First and last name

  • 10-digit phone number

  • Account number

  • Account porting PIN. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection

  • Complete address

  • ZIP code. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. the first 6 numbers of your phone number) as provided here. If you use a different ZIP code, the port may be delayed up to 48 hours. Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

To expedite your number transfer, we recommend the following:

  • Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature

  • Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the port-in process

  • The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g. reported lost or stolen)

  • For the Blue Network, you must use an AT&T compatible device — international devices will not work

  • Do not submit a port-in for a number that was already ported within the last 48 hours

For help with porting your number, call 1-833-528-1380 or dial 611 from your Gen Mobile phone. To chat with us click here.

Can I lose my ACP benefit?

It is possible for you to lose your ACP benefit if you no longer qualify under any of the federal benefit programs or if you do not use your ACP benefit at least once every 30 days. We’ll notify you if you do not have usage and you will have 15 days to use your Gen Mobile ACP plan or confirm with us that you still want to receive your ACP benefit.

Can I get more information about the ACP?

Yes. Watch a video about the Affordable Connectivity Program.  

What if I have a complaint about my ACP benefit?

You can reach our customer care at 855-GEN-4ACP (855-496-4227) or the FCC’s helpline at Consumer Complaint Center 877-384-2575 or this website.

What do I do now that I’ve received my new phone?

For further information, please see our Terms and Conditions.

What is the ACP Eligibility Verification Process?

The eligibility verification process for the Affordable Connectivity Program (ACP) involves reviewing applicant information and supporting documentation to confirm eligibility based on program guidelines. Applicants must provide accurate information and required documentation to ensure a smooth verification process. Compliance with the verification process is crucial for accessing the benefits of the ACP.

How long will the Affordable Connectivity Program last?

The duration of the Affordable Connectivity Program (ACP) can vary depending on factors such as government policies, funding availability, and community needs. While there is no fixed timeline for the program, the ACP is designed to provide long-term support to eligible individuals, aiming to bridge the digital divide and ensure access to essential communication services. It is important to regularly check official program updates and communication channels for the latest information on the program's duration and availability.

diverse group of ethnicities enjoying free mobile service with Gen Mobile ACP posing for a selfie

Get free government phone service.

ACP is not accepting new applicants at this time. To see if you qualify for the Lifeline Program, apply here.

Follow these easy steps to apply.

Apply for ACP.

  1. See if your household is qualified for ACP.

  2. Apply here. If qualified, you’ll also be asked to sign up for Gen Mobile.

  3. Depending on your qualifications, you’ll receive credits toward any eligible device and plan you’d like. The 7GB ACP plan will be completely covered.

  4. Already applied? Check benefit status here.
ACP Program: Free Government Phone Benefit

What is ACP?

Congress created the Affordable Connectivity Program (ACP), a new long-term, $14 billion program, to replace the Emergency Broadband Benefit Program. This investment in broadband affordability helped ensure affordable connections for work, school, health care and more for a long time.

ACP collaborates with wireless carriers, like Gen Mobile, to offer payment assistance to eligible households, based on income or other factors, as well as a one-time device subsidy on an eligible device per qualified household. The service offering could be switched at any time and ACP discount applied once each calendar month. The ACP if currently out of funding and is not accepting new applicants at this time.

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP), which replaces the Emergency Broadband Benefit (EBB) program, provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP benefit is limited to one monthly service discount and one device discount per household. You may be eligible for the ACP based on your income or other qualifying criteria.

Who is eligible for the ACP?

A household* is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines

  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline

  • Participates in Tribal-specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF or Food Distribution Program on Indian Reservations

  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-20, 2020-21 or 2021-22 school year

  • Received a Federal Pell Grant during the current award year

*A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.

 

What service is being offered with this program? Do I bring my own phone?

You can apply the $30 ACP discount and receive free mobile service if you choose the Unlimited Talk, Text and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices — or, when available, you may apply the $30 ACP discount to a different phone or connected device plan and pay the difference between the discount and the plan cost if the plan you choose is more expensive. Qualifying new customers will receive a Gen Mobile SIM card in the mail. Qualifying existing customers can have their discount applied to their Gen Mobile plan or if the customer would like a new phone number/account, a Gen Mobile SIM card will be mailed to them.

The 7 GB ACP plan may include the following features:

  • Unlimited nationwide calling in the U.S.

  • Unlimited nationwide text

  • High-speed 5G/4G LTE data

How do I enroll?

New and current Gen Mobile customers who are eligible to enroll in the ACP if a member of the household qualifies under the ACP rules. Apply now to see if you qualify for ACP.

What phones are compatible with Gen Mobile?

Gen Mobile's ACP service runs the Nation's largest 5G/4G LTE GSM Network*.

Compatible phones and data devices include the following:

  • Most unlocked 5G/4G LTE VoLTE capable GSM-network phones or data devices

  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, or Straight Talk phones and data devices

  • Most phones with SIM cards

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Note: Your device must be unlocked, free from contract and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 6-12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless service without all the gimmicks.

How do I check my coverage?

Gen Mobile's ACP service runs on the Nation's largest 5G/4G LTE GSM network. Click here to check coverage on our GSM network.

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Can I keep my phone number?

To bring your phone number to Gen Mobile, you will need the following account information:

  • First and last name

  • 10-digit phone number

  • Account number

  • Account porting PIN. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection

  • Complete address

  • ZIP code. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. the first 6 numbers of your phone number) as provided here. If you use a different ZIP code, the port may be delayed up to 48 hours. Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

To expedite your number transfer, we recommend the following:

  • Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature

  • Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the port-in process

  • The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g. reported lost or stolen)

  • For the Blue Network, you must use an AT&T compatible device — international devices will not work

  • Do not submit a port-in for a number that was already ported within the last 48 hours

For help with porting your number, call 1-833-528-1380 or dial 611 from your Gen Mobile phone. To chat with us click here.

Can I lose my ACP benefit?

It is possible for you to lose your ACP benefit if you no longer qualify under any of the federal benefit programs or if you do not use your ACP benefit at least once every 30 days. We’ll notify you if you do not have usage and you will have 15 days to use your Gen Mobile ACP plan or confirm with us that you still want to receive your ACP benefit.

Can I get more information about the ACP?

Yes. Watch a video about the Affordable Connectivity Program.  

What if I have a complaint about my ACP benefit?

You can reach our customer care at 855-GEN-4ACP (855-496-4227) or the FCC’s helpline at Consumer Complaint Center 877-384-2575 or this website.

What do I do now that I’ve received my new phone?

For further information, please see our Terms and Conditions.

What is the ACP Eligibility Verification Process?

The eligibility verification process for the Affordable Connectivity Program (ACP) involves reviewing applicant information and supporting documentation to confirm eligibility based on program guidelines. Applicants must provide accurate information and required documentation to ensure a smooth verification process. Compliance with the verification process is crucial for accessing the benefits of the ACP.

How long will the Affordable Connectivity Program last?

The duration of the Affordable Connectivity Program (ACP) can vary depending on factors such as government policies, funding availability, and community needs. While there is no fixed timeline for the program, the ACP is designed to provide long-term support to eligible individuals, aiming to bridge the digital divide and ensure access to essential communication services. It is important to regularly check official program updates and communication channels for the latest information on the program's duration and availability.

diverse group of ethnicities enjoying free mobile service with Gen Mobile ACP posing for a selfie

Get free government phone service.

ACP is not accepting new applicants at this time. To see if you qualify for the Lifeline Program, apply here.

Follow these easy steps to apply.

Apply for ACP.

  1. See if your household is qualified for ACP.

  2. Apply here. If qualified, you’ll also be asked to sign up for Gen Mobile.

  3. Depending on your qualifications, you’ll receive credits toward any eligible device and plan you’d like. The 7GB ACP plan will be completely covered.

  4. Already applied? Check benefit status here.
ACP Program: Free Government Phone Benefit

What is ACP?

Congress created the Affordable Connectivity Program (ACP), a new long-term, $14 billion program, to replace the Emergency Broadband Benefit Program. This investment in broadband affordability helped ensure affordable connections for work, school, health care and more for a long time.

ACP collaborates with wireless carriers, like Gen Mobile, to offer payment assistance to eligible households, based on income or other factors, as well as a one-time device subsidy on an eligible device per qualified household. The service offering could be switched at any time and ACP discount applied once each calendar month. The ACP if currently out of funding and is not accepting new applicants at this time.

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP), which replaces the Emergency Broadband Benefit (EBB) program, provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP benefit is limited to one monthly service discount and one device discount per household. You may be eligible for the ACP based on your income or other qualifying criteria.

Who is eligible for the ACP?

A household* is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines

  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline

  • Participates in Tribal-specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF or Food Distribution Program on Indian Reservations

  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-20, 2020-21 or 2021-22 school year

  • Received a Federal Pell Grant during the current award year

*A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.

 

What service is being offered with this program? Do I bring my own phone?

You can apply the $30 ACP discount and receive free mobile service if you choose the Unlimited Talk, Text and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices — or, when available, you may apply the $30 ACP discount to a different phone or connected device plan and pay the difference between the discount and the plan cost if the plan you choose is more expensive. Qualifying new customers will receive a Gen Mobile SIM card in the mail. Qualifying existing customers can have their discount applied to their Gen Mobile plan or if the customer would like a new phone number/account, a Gen Mobile SIM card will be mailed to them.

The 7 GB ACP plan may include the following features:

  • Unlimited nationwide calling in the U.S.

  • Unlimited nationwide text

  • High-speed 5G/4G LTE data

How do I enroll?

New and current Gen Mobile customers who are eligible to enroll in the ACP if a member of the household qualifies under the ACP rules. Apply now to see if you qualify for ACP.

What phones are compatible with Gen Mobile?

Gen Mobile's ACP service runs the Nation's largest 5G/4G LTE GSM Network*.

Compatible phones and data devices include the following:

  • Most unlocked 5G/4G LTE VoLTE capable GSM-network phones or data devices

  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, or Straight Talk phones and data devices

  • Most phones with SIM cards

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Note: Your device must be unlocked, free from contract and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 6-12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless service without all the gimmicks.

How do I check my coverage?

Gen Mobile's ACP service runs on the Nation's largest 5G/4G LTE GSM network. Click here to check coverage on our GSM network.

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Can I keep my phone number?

To bring your phone number to Gen Mobile, you will need the following account information:

  • First and last name

  • 10-digit phone number

  • Account number

  • Account porting PIN. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection

  • Complete address

  • ZIP code. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. the first 6 numbers of your phone number) as provided here. If you use a different ZIP code, the port may be delayed up to 48 hours. Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

To expedite your number transfer, we recommend the following:

  • Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature

  • Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the port-in process

  • The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g. reported lost or stolen)

  • For the Blue Network, you must use an AT&T compatible device — international devices will not work

  • Do not submit a port-in for a number that was already ported within the last 48 hours

For help with porting your number, call 1-833-528-1380 or dial 611 from your Gen Mobile phone. To chat with us click here.

Can I lose my ACP benefit?

It is possible for you to lose your ACP benefit if you no longer qualify under any of the federal benefit programs or if you do not use your ACP benefit at least once every 30 days. We’ll notify you if you do not have usage and you will have 15 days to use your Gen Mobile ACP plan or confirm with us that you still want to receive your ACP benefit.

Can I get more information about the ACP?

Yes. Watch this video about the Federal Affordable Connectivity Program.  

What if I have a complaint about my ACP benefit?

You can reach our customer care at 855-GEN-4ACP (855-496-4227) or the FCC’s helpline at Consumer Complaint Center 877-384-2575 or this website.

What do I do now that I’ve received my new phone?

For further information, please see our Terms and Conditions.

What is the ACP Eligibility Verification Process?

The eligibility verification process for the Affordable Connectivity Program (ACP) involves reviewing applicant information and supporting documentation to confirm eligibility based on program guidelines. Applicants must provide accurate information and required documentation to ensure a smooth verification process. Compliance with the verification process is crucial for accessing the benefits of the ACP.

How long will the Affordable Connectivity Program last?

The duration of the Affordable Connectivity Program (ACP) can vary depending on factors such as government policies, funding availability, and community needs. While there is no fixed timeline for the program, the ACP is designed to provide long-term support to eligible individuals, aiming to bridge the digital divide and ensure access to essential communication services. It is important to regularly check official program updates and communication channels for the latest information on the program's duration and availability.

Gen Mobile is an authorized ACP and Lifeline Provider.

See full terms.

diverse group of ethnicities enjoying free mobile service with Gen Mobile ACP posing for a selfie

Get free government phone service.

ACP is not accepting new applicants at this time. To see if you qualify for the Lifeline Program, apply here.

Follow these easy steps to apply.

Apply for ACP.

  1. See if your household is qualified for ACP.

  2. Apply here. If qualified, you’ll also be asked to sign up for Gen Mobile.

  3. Depending on your qualifications, you’ll receive credits toward any eligible device and plan you’d like. The 7GB ACP plan will be completely covered.

  4. Already applied? Check benefit status here.
ACP Program: Free Government Phone Benefit

What is ACP?

Congress created the Affordable Connectivity Program (ACP), a new long-term, $14 billion program, to replace the Emergency Broadband Benefit Program. This investment in broadband affordability helped ensure affordable connections for work, school, health care and more for a long time.

ACP collaborates with wireless carriers, like Gen Mobile, to offer payment assistance to eligible households, based on income or other factors, as well as a one-time device subsidy on an eligible device per qualified household. The service offering could be switched at any time and ACP discount applied once each calendar month. The ACP if currently out of funding and is not accepting new applicants at this time.

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP), which replaces the Emergency Broadband Benefit (EBB) program, provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP benefit is limited to one monthly service discount and one device discount per household. You may be eligible for the ACP based on your income or other qualifying criteria.

Who is eligible for the ACP?

A household* is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines

  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline

  • Participates in Tribal-specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF or Food Distribution Program on Indian Reservations

  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-20, 2020-21 or 2021-22 school year

  • Received a Federal Pell Grant during the current award year

*A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.

 

What service is being offered with this program? Do I bring my own phone?

You can apply the $30 ACP discount and receive free mobile service if you choose the Unlimited Talk, Text and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices — or, when available, you may apply the $30 ACP discount to a different phone or connected device plan and pay the difference between the discount and the plan cost if the plan you choose is more expensive. Qualifying new customers will receive a Gen Mobile SIM card in the mail. Qualifying existing customers can have their discount applied to their Gen Mobile plan or if the customer would like a new phone number/account, a Gen Mobile SIM card will be mailed to them.

The 7 GB ACP plan may include the following features:

  • Unlimited nationwide calling in the U.S.

  • Unlimited nationwide text

  • High-speed 5G/4G LTE data

How do I enroll?

New and current Gen Mobile customers who are eligible to enroll in the ACP if a member of the household qualifies under the ACP rules. Check to see if you qualify by starting your application here.

What phones are compatible with Gen Mobile?

Gen Mobile's ACP service runs the Nation's largest 5G/4G LTE GSM Network*.

Compatible phones and data devices include the following:

  • Most unlocked 5G/4G LTE VoLTE capable GSM-network phones or data devices

  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, or Straight Talk phones and data devices

  • Most phones with SIM cards

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Note: Your device must be unlocked, free from contract and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 6-12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless service without all the gimmicks.

How do I check my coverage?

Gen Mobile's ACP service runs on the Nation's largest 5G/4G LTE GSM network. Click here to check coverage on our GSM network.

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Can I keep my phone number?

To bring your phone number to Gen Mobile, you will need the following account information:

  • First and last name

  • 10-digit phone number

  • Account number

  • Account porting PIN. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection

  • Complete address

  • ZIP code. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. the first 6 numbers of your phone number) as provided here. If you use a different ZIP code, the port may be delayed up to 48 hours. Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

To expedite your number transfer, we recommend the following:

  • Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature

  • Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the port-in process

  • The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g. reported lost or stolen)

  • For the Blue Network, you must use an AT&T compatible device — international devices will not work

  • Do not submit a port-in for a number that was already ported within the last 48 hours

For help with porting your number, call 1-833-528-1380 or dial 611 from your Gen Mobile phone. To chat with us click here.

Can I lose my ACP benefit?

It is possible for you to lose your ACP benefit if you no longer qualify under any of the federal benefit programs or if you do not use your ACP benefit at least once every 30 days. We’ll notify you if you do not have usage and you will have 15 days to use your Gen Mobile ACP plan or confirm with us that you still want to receive your ACP benefit.

Can I get more information about the ACP?

What if I have a complaint about my ACP benefit?

You can reach our customer care at 855-GEN-4ACP (855-496-4227) or the FCC’s helpline at Consumer Complaint Center 877-384-2575 or this website.

What do I do now that I’ve received my new phone?

For further information, please see our Terms and Conditions.

What is the ACP Eligibility Verification Process?

The eligibility verification process for the Affordable Connectivity Program (ACP) involves reviewing applicant information and supporting documentation to confirm eligibility based on program guidelines. Applicants must provide accurate information and required documentation to ensure a smooth verification process. Compliance with the verification process is crucial for accessing the benefits of the ACP.

How long will the Affordable Connectivity Program last?

The duration of the Affordable Connectivity Program (ACP) can vary depending on factors such as government policies, funding availability, and community needs. While there is no fixed timeline for the program, the ACP is designed to provide long-term support to eligible individuals, aiming to bridge the digital divide and ensure access to essential communication services. It is important to regularly check official program updates and communication channels for the latest information on the program's duration and availability.