Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code. You will receive an email after checkout with instructions on how you can provide us your requested zip code.

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee. No questions asked! The 7 day risk-free trial only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7 day risk-free trial. Check with the authorized distributor to see if they have any service plan refund policies.

Getting your money back is hassle-free. To request your 7 day risk-free trial refund, just call Customer Care at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling.

You have (30) days from the date your phone was delivered to return it to Gen Mobile for a repair, exchange, or refund. This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.
To repair, exchange, or return your phone, please call Customer Care at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling.
There is a fifteen (15%) restocking fee for phones returned. Restocking fee does not apply to out-of-box defects. Any unused Services will be credited upon shipment of the replacement or repaired equipment. Services and activation fee will be refunded under the 7 day risk free trial (see our 7 day risk-free trial in the FAQ listed above).

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

You can buy 500MB of 4G LTE data for $5 or 500 minutes for $5 at any time. You can also change to a plan that has data or minutes at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons or to change your plan.

Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care. Gen Mobile give you the flexibility to upgrade to a higher plan or downgrade to a lower plan.

Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.

You will need to unlocked your phone prior to activating your Gen Mobile service.

The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad, or checking in your phone settings.

For plans $10 and under, international credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app. Click here to view international rates. Plans $15 and up include unlimited calling to 100+ countries. You can also purchase international credit to make calls outside the 100+ countries.

Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, a Gen Mobile care representative will reach out to walk you through the activation steps. You can also call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation. Click here to activate your Sprint, Boost, or Virgin Mobile phone.

*To order a replacement SIM, click here to determine which SIM Kit (A, B or C) you need to order. If you need a SIM for a Sprint phone that is not listed, please call 1-833-528-1830.

Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code. You will receive an email after checkout with instructions on how you can provide us your requested zip code.

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee. No questions asked! The 7 day risk-free trial only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7 day risk-free trial. Check with the authorized distributor to see if they have any service plan refund policies.

Getting your money back is hassle-free. To request your 7 day risk-free trial refund, just call Customer Care at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling.

You have (30) days from the date your phone was delivered to return it to Gen Mobile for a repair, exchange, or refund. This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.
To repair, exchange, or return your phone, please call Customer Care at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling.
There is a fifteen (15%) restocking fee for phones returned. Restocking fee does not apply to out-of-box defects. Any unused Services will be credited upon shipment of the replacement or repaired equipment. Services and activation fee will be refunded under the 7 day risk free trial (see our 7 day risk-free trial in the FAQ listed above).

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

You can buy 500MB of 4G LTE data for $5 or 500 minutes for $5 at any time. You can also change to a plan that has data or minutes at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons or to change your plan.

Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care. Gen Mobile give you the flexibility to upgrade to a higher plan or downgrade to a lower plan.

Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.

You will need to unlocked your phone prior to activating your Gen Mobile service.

The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad, or checking in your phone settings.

For plans $10 and under, international credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app. Click here to view international rates. Plans $15 and up include unlimited calling to 100+ countries. You can also purchase international credit to make calls outside the 100+ countries.

Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, a Gen Mobile care representative will reach out to walk you through the activation steps. You can also call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation. Click here to activate your Sprint, Boost, or Virgin Mobile phone.

*To order a replacement SIM, click here to determine which SIM Kit (A, B or C) you need to order. If you need a SIM for a Sprint phone that is not listed, please call 1-833-528-1830.