IMPORTANT:
Your Gen Mobile plan has expired and you will not have access to talk, multi-media text (MMS) or data until you renew your plan. Please renew your plan using one of the following options below.
Renew Your Plan or Purchase Add-Ons
Renew your plan now.
Easy Pay
Click here to renew your plan or purchase additional minutes, data and international calling credits with a credit card (Visa, Mastercard, or Discover), or PayPal.
Pay with our MyGenMobile App
If you are seeing this page, your cellular data may not work properly because of your plan has expired. Please connect to wi-fi before attempting to download the MyGenMobile app.
The MyGenMobile App is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in AutoPay, purchase additional minutes, data, and international calling credits and more. Click on the Google Play or Apple App store icon to download the free MyGenMobile App.
Pay with our MyAccount Portal
The MyAccount Portal is a convenient web portal for managing your account online.
With Gen Mobile's MyAccount Portal, you can:
-
- Monitor your usage and bills in real-time
- Make payments and renew plans
- Buy more data and international talk credit
- And more!
Simply log in from any desktop or laptop with internet access to take control of your account management today.
Pay with our MyGenMobile App
The MyGenMobile App is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in AutoPay, purchase additional minutes, data, and international calling credits and more. Click on the Google Play or Apple App store icon to download the free MyGenMobile App.
Pay with our MyAccount Portal
The MyAccount Portal is a convenient web portal for managing your account online.
With Gen Mobile's MyAccount Portal, you can:
-
- Monitor your usage and bills in real-time
- Make payments and renew plans
- Buy more data and international talk credit
- And more!
Simply log in from any desktop or laptop with internet access to take control of your account management today.
Pay by phone
Dial 611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you renew your plan or purchase additional minutes, data, and international calling credits. Customer Care Phone Hours: 7:00 am to 5:30 pm PST everyday
Pay with cash at over 20,000 retail locations across the U.S.
Find an authorized retailer to renew your plan or purchase more data and international calling credits with cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, chat with us or use our Store Locator. Our Customer Care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.
You can also redeem a PIN 24/7 by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.
