QUICK SELF-SERVICE
Manage Your Service Online
Get quick access to your account, SIM activation, Lifeline status, and answers to common questions.
Existing Customers
Manage Your Account
Download or sign into the MyGenMobile app to renew your plan, track data usage, or buy add-ons.
SIM Activation
Activate SIM Card
Received your new Gen Mobile SIM card? Follow simple steps to activate your line online.
Government Program
Check Lifeline Status
Log in to track your government benefit application status or reconnect your service.
Need More Help? We’re Here for You
Have a question or need help from the Gen Mobile Care team?
Contact us during Customer Support hours.
Customer Support Hours: Everyday 7:00 a.m. – 5:30 p.m. PT
Call Us
Speak directly with a customer service representative.
+1-833-528-1380 From your Gen Mobile phone, dial 611.
Chat
Message our online support team for quick assistance.
Live Representatives Available Fastest way to get help with your account.
By Mail
Send official correspondence and mail inquiries to our P.O. Box.
Gen Mobile
P.O. Box 1187
Gardena, CA 90249
P.O. Box 1187
Gardena, CA 90249
