Activation Instructions

1

Insert SIM Card

Check your device's SIM tray first and pop out the correct SIM size (standard, nano, micro)

2

Call our Customer Care to activate at 1-833-528-1380

Want to keep your number? Have the following information ready:

First Name of Account Holder

Last Name of Account Holder

Phone Number You Want to Keep

Account Holder's Address

Account Number

PIN Number of Account

3

Enjoy your new Gen Mobile service!

Activation Instructions

1

Insert SIM Card

2

Call our Customer Care to activate at 1-833-528-1380

1

Insert SIM Card

Check your device's SIM tray first and pop out the correct SIM size (standard, nano, micro)

2

Call our Customer Care to activate at 1-833-528-1380

Want to keep your number? Have the following information ready:

First Name of Account Holder

Last Name of Account Holder

Phone Number You Want to Keep

Account Holder's Address

Account Number

PIN Number of Account

3

Enjoy your new Gen Mobile service!

FREQUENTLY ASKED QUESTIONS

Q1: How do I activate my device?

Phone Orders

If you purchased a phone directly from Gen Mobile, your phone will arrive activated and ready to use out of the box. If you would like to delay your plan start date, please contact our Customer Care Team to delay the start of your plan.

 

Bring Your Own Phone – Activating on the GSM Network

If you have a 4G LTE unlocked GSM phone or data device and want to activate it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 7:00 a.m. to 5:30 p.m. PST, 7 days a week.

Q2: How do I transfer my phone number to Gen Mobile?

After checkout, you will receive an email requesting the following information below so we can submit a phone number transfer request to your current carrier. You may need to contact your current service provider to retrieve this information.

Phone Number Transfer Information:

  • First Name of Account Holder:
  • Last Name of Account Holder:
  • Phone Number You are Bringing to Gen Mobile:
  • Account Holder’s Address:
  • Account Number:
  • PIN Number of Account:

To submit your number transfer information to Gen Mobile, email care@genmobile.com, call (833) 528-1380, or click here to chat with a Customer Care representative between the hours of 7:00 a.m. to 5:30 p.m. PST, 7 days a week.

Q3: How long  will it take to transfer my phone number to Gen Mobile?

It may take up to 48 business hours for your current carrier to release your phone number to Gen Mobile.

Q4: Should I cancel my existing service before I transfer my phone number?

Do not cancel your existing account/service before you transfer your phone number. Your account/service needs to be active for the transfer to go through.

Q5: When does my Gen Mobile service start?

Your Gen Mobile service starts from the time that you activate your plan.