FAQs

* Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network. Our 5G GSM network is expanding and already covers close to 250 million Americans in more than 7,500 cities nationwide. No 5G signal goes farther or is more reliable indoors and out.

* Sprint will gradually shut down its CDMA network. Sprint's CDMA network will be discontinued on May 31, 2022. Activations can be processed but phone number changes will no longer be available. If phone number changes are needed, this can be done through the GSM network. Gen Mobile is responsible to its subscribers for service. Please call Gen Mobile with any questions or comments about services.

* Sprint is a registered trademark of Sprint.

† To get 4G LTE speed, you must have a 4G LTE capable device and SIM. To get 5G coverage, you must have a 5G capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI.

¹ Our 15 day text freebie only includes individual SMS texts (no MMS, including images, videos, and group messages).

² $39 activation fee is applicable to all plans.