Gen Mobile is excited to now offer plans on two of America's Largest 5G Networks! Introducing new plans with more data and more international for less. Choosing the plan and network that works best for you is now easier than ever!

Interested in becoming a Gen Mobile dealer? Click here to inquire.

 
SPECIAL ANNOUNCEMENTS
  • GREAT NEWS! Earn up to 250% MRC compensation plus 8% Airtime Refill and 2% Residual on all September activations. Click here to download the promo flyer.
  • We have a new YouTube video! Watch our videos and subscribe to our channel here
  • We've made porting into our Blue and Pink Networks easy! Follow our new porting tips here
  • Click here to download the latest posters and flyers.
  • Download the latest TSP portal training guides from the Dealer Resources section on this page!

GENERAL QUESTIONS

Q1: How do I configure the APN settings for a phone activated on one of Gen Mobile's networks?

Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
 
iPhone 

You can view your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

 
Samsung 
To set up APN on your Mobile Device, follow these steps:
  • Tap Settings.
  • Tap Connections. Please note: Skip this step for older models.
  • Tap Mobile Networks.
  • Tap Access Point Names.
Make sure to insert the SIM card into the device before making any APN edits or adding APN settings.
 
Instructions for Pink Network: Click here
 

Instructions for Blue Network: Click here

 

Q2: How do I sign up to activate Gen Mobile?

To get more information and sign up to become a Gen Mobile dealer, click here

Q3: What phones are compatible with Gen Mobile?

COMPATIBLE PHONES AND DATA DEVICES
  • Most unlocked 4G LTE and 5G GSM network phones or data devices
  • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless and Straight Talk phones and data devices
To check if a device is compatible, click here

Q4: Does the phone need to be unlocked?

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

Q5: How do I know which SIM Kit or SIM Card Part Number to use?

You must have a Gen Mobile SIM card to activate on one of our networks. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE and 5G compatible phones. To purchase Gen Mobile's SIM cards, click here.

Q6: How do I know if my customer has coverage?

Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.

Our Blue network runs on America's most reliable 5G network.

Our Pink network runs on America's largest 5G network. Check your coverage here

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 6:30 p.m. PST to check coverage.

Q7: How can customers pay for their service?

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card and PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care, Gen Mobile’s free self-service app which is available in the Apple App or Google Play store.

ACTIVATION QUESTIONS

Q8: How do I activate a phone if the customer is porting in a phone number?

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

For most Android devices:

  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System" depending on what device you have.
  3. Tap either "Reset" or "Reset options".
  4. Tap the words "Reset network settings".
  5. You'll have to confirm that you want to reset your network settings.

 

For most Apple devices:

  1.  Open the Settings app.
  2. Tap General.
  3. Scroll all the way down and tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Tap Reset Network Settings.
  6. Enter your iPhone’s passcode.

Your network settings have been reset.

Submit a Dealer Support Ticket

APN Settings/Instructions

Marketing Materials Library

STILL HAVE QUESTIONS?

+1 (833) 436-6624

Everyday 7:00am - 6:30pm PST

gmdealer@dish.com

Chat with us!

DEALER RESOURCES

Click on the link to download the PDF.

Activate a Pre-Activated Phone

Activate a SIM Card on Epay

Activate a SIM Card on Empower

Activate a SIM Card on RT2

Activate a SIM Card on SoftPayPlus

Activate a SIM Card on Vidapay

APN Settings

Gen Mobile Activation Portal

IMEI Compatibility Checker

MyGenMobile App

Porting FAQ

Contact Dealer Support

Gen Mobile is excited to now offer plans on two of America's Largest 5G Networks! Introducing new plans with more data and more international for less. Choosing the plan and network that works best for you is now easier than ever!

Interested in becoming a Gen Mobile dealer? Click here to inquire.

 
SPECIAL ANNOUNCEMENTS
  • GREAT NEWS! Earn up to 250% MRC compensation plus 8% Airtime Refill and 2% Residual on all September activations. Click here to download the promo flyer.
  • We have a new YouTube video! Watch our videos and subscribe to our channel here
  • We've made porting into our Blue and Pink Networks easy! Follow our new porting tips here
  • Click here to download the latest posters and flyers. NEW Asian and Latin American tactics!

GENERAL QUESTIONS

Q1: How do I sign up to activate Gen Mobile?

To get more information and sign up to become a Gen Mobile dealer, click here

Q2: What phones are compatible with Gen Mobile?

COMPATIBLE PHONES AND DATA DEVICES
  • Most unlocked 4G LTE and 5G GSM network phones or data devices
  • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless and Straight Talk phones and data devices
To check if a device is compatible, click here

Q3: Does the phone need to be unlocked?

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

Q4: How do I know which SIM card to use?

You must have a Gen Mobile SIM card to activate on one of our networks.

Our Pink network SIM card is red and bears a small pink Gen Mobile icon on the back. These SIM cards will work on GSM unlocked and T-Mobile compatible phones.

Our Blue network SIM card is white and bears a small blue Gen Mobile icon on the back. These SIM cards will work on GSM unlocked and AT&T compatible phones.

Q5: How do I configure the APN settings for a phone activated on one of Gen Mobile's networks?

Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
 
iPhone 

You can view your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

 
Samsung 
To set up APN on your Mobile Device, follow these steps:
  • Tap Settings.
  • Tap Connections. Please note: Skip this step for older models.
  • Tap Mobile Networks.
  • Tap Access Point Names.
 
Make sure to insert the SIM card into the device before making any APN edits or adding APN settings.
 
Instructions for Pink Network: Click here
 

Instructions for Blue Network: Click here

Q6: How do I know if my customer has coverage?

Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.

Our Blue network runs on America's most reliable 5G network. Our Pink network runs on America's largest 5G network.

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Q7: What rate plans does Gen Mobile offer?

Gen Mobile plans start at $10 for 1GB of data and go up to $60 for unlimited data. The $50 unlimited plan includes 10GB of mobile hotspot and the $60 unlimited plan includes 20GB of mobile hotspot. Plus customers receive a 15 day text freebie on all plans!

Q8: How can customers pay for their service?

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card and PIN by calling *611 from a Gen Mobile phone. A new Gen Mobile self-service app is coming soon, which will be available in the Apple App or Google Play store.

ACTIVATION QUESTIONS

Q9: How do I activate a phone if the customer is porting in a phone number?

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

For most Android devices:

  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System" depending on what device you have.
  3. Tap either "Reset" or "Reset options".
  4. Tap the words "Reset network settings".
  5. You'll have to confirm that you want to reset your network settings.

 

For most Apple devices:

  1.  Open the Settings app.
  2. Tap General.
  3. Scroll all the way down and tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Tap Reset Network Settings.
  6. Enter your iPhone’s passcode.

Your network settings have been reset.

Q10: How will I make my commission?

You will make your commission from each customer's MRC (Monthly Recurring Charge), Airtime Refills, and 24 month residual based on the rate plan selection. You can stack up to 10 additional months and earn your spiffs, refill discounts and residuals all at once. Note: If your customer refills at another location, you still earn your spiffs and residuals!

You can earn up to 250% total compensation over the first 5 months on plans $20 and up. Click here to download the 250% compensation flyer.

With our current March and April promotion, you can earn up to 375% MRC Spiff on the $20 and $30 plans over the first 5 months! Click here to download the 375% promo compensation flyer.

Q11: How do I contact support if I am having issues activating?

You can create a dealer support ticket here or call our direct dealer hotline (833) 436-6624.

Submit a Dealer Support Ticket

APN Settings/Instructions

Marketing Materials Library

STILL HAVE QUESTIONS?

+1 (833) 436-6624

gmdealer@dish.com

Chat with us!

DEALER RESOURCES

Click on the link to download the PDF.

Porting FAQ

IMEI Checker

Activate a Pre-Activated Phone

Activate a Blue Network SIM Card on Epay

Activate a Pink Network SIM Card on Epay

Activate a SIM Card on RT2

Activate a SIM Card on Emida

Activate a SIM Card on SoftPayPlus

Contact Dealer Support

Gen Mobile is excited to now offer plans on two of America's Largest 5G Networks! Introducing new plans with more data and more international for less. Choosing the plan and network that works best for you is now easier than ever!

Interested in becoming a Gen Mobile dealer? Click here to inquire.

 
 
SPECIAL ANNOUNCEMENTS
  • GREAT NEWS! Earn up to 250% MRC compensation plus 8% Airtime Refill and 2% Residual on all September activations. Click here to download the promo flyer.
  • We have a new YouTube video! Watch our videos and subscribe to our channel here
  • We've made porting into our Blue and Pink Networks easy! Follow our new porting tips here 
  • Click here to download the latest posters and flyers.
  • Download the latest TSP portal training guides from the Dealer Resources section on this page!

GENERAL QUESTIONS

Q1: How do I sign up to activate Gen Mobile?

To get more information and sign up to become a Gen Mobile dealer, click here

Q2: What phones are compatible with Gen Mobile?

COMPATIBLE PHONES AND DATA DEVICES

  • Most unlocked 5G and 4G LTE GSM network phones or data devices
  • Unlocked AT&T, T-Mobile, Metro, Simple Mobile, Cricket Wireless and Straight Talk phones and data devices

To check if a device is compatible, click here

Q3: Does the phone need to be unlocked?

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

Q4: How do I know which SIM card to use?

You must have a Gen Mobile SIM card to activate on one of our networks.

Our Pink network SIM card is red and bears a small pink Gen Mobile icon on the back. These SIM cards will work on GSM unlocked and T-Mobile compatible phones.

Our Blue network SIM card is white and bears a small blue Gen Mobile icon on the back. These SIM cards will work on GSM unlocked and AT&T compatible phones.

Q5: How do I configure the APN settings for a phone activated on one of Gen Mobile's networks?

Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
 
iPhone 

You can view your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

 
Samsung 
To set up APN on your Mobile Device, follow these steps:
  • Tap Settings.
  • Tap Connections. Please note: Skip this step for older models.
  • Tap Mobile Networks.
  • Tap Access Point Names.
 
Make sure to insert the SIM card into the device before making any APN edits or adding APN settings.
 
 
Instructions for Pink Network: Click here
 

Instructions for Blue Network: Click here

Q6: How do I know if my customer has coverage?

Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.

Our Blue network runs on America's most reliable 5G network. Our Pink network runs on America's largest 5G network.

You can call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 6:30 p.m. PST to check coverage.

Q7: What rate plans does Gen Mobile offer?

Gen Mobile plans start at $10 for 1GB of data and go up to $60 for unlimited data. The $50 unlimited plan includes 10GB of mobile hotspot and the $60 unlimited plan includes 20GB of mobile hotspot. Plus customers receive a 15 day text freebie on all plans!

Q8: How can customers pay for their service?

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card and PIN by calling *611 from a Gen Mobile phone. A new Gen Mobile free self-service app is coming soon, which will be available in the Apple App Store or Google Play store.

ACTIVATION QUESTIONS

Q9: How do I activate a phone if the customer is porting in a phone number?

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

For most Android devices:

  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System" depending on what device you have.
  3. Tap either "Reset" or "Reset options".
  4. Tap the words "Reset network settings".
  5. You'll have to confirm that you want to reset your network settings.

 

For most Apple devices:

  1.  Open the Settings app.
  2. Tap General.
  3. Scroll all the way down and tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Tap Reset Network Settings.
  6. Enter your iPhone’s passcode.

Your network settings have been reset.

Q10: How will I make my commission?

You will make your commission from each customer's MRC (Monthly Recurring Charge), Airtime Refills, and 24 month residual based on the rate plan selection. You can stack up to 10 additional months and earn your spiffs, refill discounts and residuals all at once. Note: If your customer refills at another location, you still earn your spiffs and residuals!

You can earn up to 250% total compensation over the first 5 months on plans $20 and up. Click here to download the 250% compensation flyer.

With our current March and April promotion, you can earn up to 375% MRC Spiff on the $20 and $30 plans over the first 5 months! Click here to download the 375% promo compensation flyer.

Q11: How do I contact support if I am having activation issues?

You can create a dealer support ticket here or call our direct dealer hotline (833) 436-6624.

Submit a Dealer Support Ticket

APN Settings/Instructions

Marketing Materials Library

STILL HAVE QUESTIONS?

+1 (833) 436-6624

Everyday 7:00am - 6:30pm PST

gmdealer@dish.com

Chat with us!

Sign Up for Gen Mobile's Dealer Newsletter

GEN MOBILE PLANS

UNLIMITED CALLING TO 100+ DESTINATIONS

ON PLANS $20 AND UP

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Morocco

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Venezuela

Vietnam (M)

Zimbabwe

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

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Romania (M)

Russia

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Full activation & RTR integration

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