Gen Mobile is excited to now offer plans on two of America's Largest 5G Networks! Introducing new plans with more data and more international for less. Choosing the plan and network that works best for you is now easier than ever!

Interested in becoming a Gen Mobile dealer? Click here to inquire.

 
SPECIAL ANNOUNCEMENTS

GENERAL QUESTIONS

Q1: How do I configure the APN settings for a phone activated on one of Gen Mobile's networks?

Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
 
iPhone 

You can view your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

 
Samsung 
To set up APN on your Mobile Device, follow these steps:
  • Tap Settings.
  • Tap Connections. Please note: Skip this step for older models.
  • Tap Mobile Networks.
  • Tap Access Point Names.
Make sure to insert the SIM card into the device before making any APN edits or adding APN settings.
 
Instructions for Pink Network: Click here
 

Instructions for Blue Network: Click here

 

Q2: How do I sign up to activate Gen Mobile?

To get more information and sign up to become a Gen Mobile dealer, click here

Q3: What phones are compatible with Gen Mobile?

COMPATIBLE PHONES AND DATA DEVICES

  • Most unlocked 4G LTE and 5G GSM network phones or data devices
  • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless and Straight Talk phones and data devices

To check if a device is compatible, click here

Q4: Does the phone need to be unlocked?

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

Q5: How do I know which SIM Kit or SIM Card Part Number to use?

You must have a Gen Mobile SIM card to activate on one of our networks. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE and 5G compatible phones. To purchase Gen Mobile's SIM cards, click here.

Q6: How do I know if my customer has coverage?

Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.

Our Blue network runs on America's most reliable 5G network.

Our Pink network runs on America's largest 5G network. Check your coverage here

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Q7: How can customers pay for their service?

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card or PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care, Gen Mobile’s free self-service app which is available in the Apple App or Google Play store.

ACTIVATION QUESTIONS

Q8: How do I activate a phone if the customer is porting in a phone number?

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

For most Android devices:

  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System" depending on what device you have.
  3. Tap either "Reset" or "Reset options".
  4. Tap the words "Reset network settings".
  5. You'll have to confirm that you want to reset your network settings.

 

For most Apple devices:

  1.  Open the Settings app.
  2. Tap General.
  3. Scroll all the way down and tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Tap Reset Network Settings.
  6. Enter your iPhone’s passcode.

Your network settings have been reset.

Submit a Dealer Support Ticket

APN Settings/Instructions

Marketing Materials Library

STILL HAVE QUESTIONS?

+1 (833) 436-6624

Gen Mobile is excited to now offer plans on two of America's Largest 5G Networks! Introducing new plans with more data and more international for less. Choosing the plan and network that works best for you is now easier than ever!

Interested in becoming a Gen Mobile dealer? Click here to inquire.

 
SPECIAL ANNOUNCEMENTS

GENERAL QUESTIONS

Q1: How do I configure the APN settings for a phone activated on one of Gen Mobile's networks?

Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
 
iPhone 

You can view your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

 
Samsung 
To set up APN on your Mobile Device, follow these steps:
  • Tap Settings.
  • Tap Connections. Please note: Skip this step for older models.
  • Tap Mobile Networks.
  • Tap Access Point Names.
 
Make sure to insert the SIM card into the device before making any APN edits or adding APN settings.
 
Instructions for Pink Network: Click here
 

Instructions for Blue Network: Click here

Q2: How do I sign up to activate Gen Mobile?

To get more information and sign up to become a Gen Mobile dealer, click here

Q3: What phones are compatible with Gen Mobile?

COMPATIBLE PHONES AND DATA DEVICES

  • Most unlocked 4G LTE and 5G GSM network phones or data devices
  • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless and Straight Talk phones and data devices

To check if a device is compatible, click here

Q4: Does the phone need to be unlocked?

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

Q5: How do I know which SIM Kit or SIM Card Part Number to use?

You must have a Gen Mobile SIM card to activate on one of our networks. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE and 5G compatible phones. To purchase Gen Mobile's SIM cards, click here.

Q6: How do I know if my customer has coverage?

Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.

Our Blue network runs on America's most reliable 5G network.

Our Pink network runs on America's largest 5G network. Check your coverage here

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Q7: How can customers pay for their service?

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card or PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care, Gen Mobile’s free self-service app which is available in the Apple App or Google Play store.

ACTIVATION QUESTIONS

Q8: How do I activate a phone if the customer is porting in a phone number?

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

For most Android devices:

  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System" depending on what device you have.
  3. Tap either "Reset" or "Reset options".
  4. Tap the words "Reset network settings".
  5. You'll have to confirm that you want to reset your network settings.

 

For most Apple devices:

  1.  Open the Settings app.
  2. Tap General.
  3. Scroll all the way down and tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Tap Reset Network Settings.
  6. Enter your iPhone’s passcode.

Your network settings have been reset.

Submit a Dealer Support Ticket

APN Settings/Instructions

Marketing Materials Library

STILL HAVE QUESTIONS?

+1 (833) 436-6624

Gen Mobile is excited to now offer plans on two of America's Largest 5G Networks! Introducing new plans with more data and more international for less. Choosing the plan and network that works best for you is now easier than ever!

Interested in becoming a Gen Mobile dealer? Click here to inquire.

 
 
SPECIAL ANNOUNCEMENTS

GENERAL QUESTIONS

Q1: How do I configure the APN settings for a phone activated on one of Gen Mobile's networks?

Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
 
iPhone 

You can view your APN settings in one of the following locations:

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

 
Samsung 
To set up APN on your Mobile Device, follow these steps:
  • Tap Settings.
  • Tap Connections. Please note: Skip this step for older models.
  • Tap Mobile Networks.
  • Tap Access Point Names.
 
Make sure to insert the SIM card into the device before making any APN edits or adding APN settings.
 
 
Instructions for Pink Network: Click here
 

Instructions for Blue Network: Click here

Q2: How do I sign up to activate Gen Mobile?

To get more information and sign up to become a Gen Mobile dealer, click here

Q3: What phones are compatible with Gen Mobile?

COMPATIBLE PHONES AND DATA DEVICES

  • Most unlocked 4G LTE and 5G GSM network phones or data devices
  • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless and Straight Talk phones and data devices

To check if a device is compatible, click here

Q4: Does the phone need to be unlocked?

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

Q5: How do I know which SIM Kit or SIM Card Part Number to use?

You must have a Gen Mobile SIM card to activate on one of our networks. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE and 5G compatible phones. To purchase Gen Mobile's SIM cards, click here.

Q6: How do I know if my customer has coverage?

Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.

Our Blue network runs on America's most reliable 5G network.

Our Pink network runs on America's largest 5G network. Check your coverage here

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Q7: How can customers pay for their service?

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card or PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care, Gen Mobile’s free self-service app, which is available in the Apple App Store or Google Play store.

ACTIVATION QUESTIONS

Q8: How do I activate a phone if the customer is porting in a phone number?

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

For most Android devices:

  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System" depending on what device you have.
  3. Tap either "Reset" or "Reset options".
  4. Tap the words "Reset network settings".
  5. You'll have to confirm that you want to reset your network settings.

 

For most Apple devices:

  1.  Open the Settings app.
  2. Tap General.
  3. Scroll all the way down and tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Tap Reset Network Settings.
  6. Enter your iPhone’s passcode.

Your network settings have been reset.

GEN MOBILE BLUE & PINK NETWORK PLANS

UNLIMITED CALLING TO 100+ DESTINATIONS

ON PLANS $20 AND UP

(M) = Includes Mobile and Landline

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe