COMPATIBILITY MESSAGE EXPLAINER
Device is valid and cleared for use - This phone is compatible and ready for activation.
Phone owner account ID mismatch - If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.
Phone owner account ID mismatch FED not met - This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.
Device is in use - This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.
DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table - This phone is not compatible.
DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku - This phone is not compatible.
DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy - This phone is compatible but you must contact the current carrier to unlock the phone.
Device is either STOLEN OR LOST - Device has been reported lost or stolen and cannot be activated.
ESN exist in inventory, cannot be used for BYOD. - This phone was previously activated on Gen Mobile. It can be re-activated on VidaPay or SoftPayPlus.
INVALID_DEVICE_ID: The input deviceID is incorrect and invalid. - The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.
You can also call Gen Mobile’s dealer support line at 1 (833) 436-6624, click here to chat with us, or email dealer@genmobile.com and provide us the 15-digit IMEI of your phone.