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LATEST NEWS

Gen Mobile can now activate America's Largest 5G | 4G LTE GSM Network on VidaPay, Emida, SoftPayPlus, GSM Squad, PrepaidiQ, and ReUp Mobile!

VidaPay GSM Activation Instructions: If you are activating your GSM phone on VidaPay, make sure to enter a "0" and then the 19 digit SIM card number in the ESN/HEX/ICCID/MEID field. Then enter the 19 digit SIM card number in the SIM card field. Click here to view instructions.

Click here to purchase Gen Mobile GSM SIMs and GSM Grab and Go Phones or to order a free Gen Mobile Marketing Starter Kit.

GENERAL QUESTIONS

Q1: How do I sign up to activate Gen Mobile?

Gen Mobile's GSM network is available for activation on VidaPay, Emida, SoftPayPlus, GSM Squad and ReUp Mobile's dealer portal. Gen Mobile's CDMA network is available for activation in VidaPay, SoftPayPlus, and GSM Squad.

VidaPay: If you are using VidaPay and do not have Gen Mobile under your “Activations” tab, please contact your master agent to turn on Gen Mobile activations. If you need to sign up for a VidaPay account, click here to download the VidaPay account setup form. Complete this form, scan or take a photo of it, and email it to dealer@genmobile.com.

SoftPayPlus: Click here to create a SoftPayPlus portal account online.

GSM Squad: Click here to create a GSM Squad portal account online.

ReUp Mobile: Click here to create a ReUp Mobile portal account online.

For all other dealer portals, please contact the TSP directly to activate Gen Mobile. If you have any issues signing up to activate Gen Mobile, please call our dealer support line or email us at dealer@genmobile.com so we can help expedite your request.

Q2:  What phones are compatible with Gen Mobile?

GSM NETWORK COMPATIBLE PHONES AND DATA DEVICES 1

  • Most unlocked 4G LTE GSM-network phones or data devices 1
  • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
  • Most phones with SIM cards

 

SPRINT NETWORK COMPATIBLE PHONES

Sprint/Virgin/Boost Phones:  All are compatible if they are not lost/stolen and provided that they have been paid off. In addition, they must have been on their original service for 12 months or must have been first activated more than 15 months ago. The existing SIM for these phones can be used, or you can check for a replacement SIM Kit (A, B, or C) on Gen Mobile’s Bring Your Own Phone list. See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that 3G phones do not require a SIM.

Other Carrier Phones (U.S. Carriers):  Many Verizon and universal phones, including from brands such as Apple, Samsung, Motorola, LG, and Google, are compatible with Gen Mobile. See the Gen Mobile’s Bring Your Own Phone list for compatible phones and the applicable SIM Kit (A, B, or C). See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that only phones manufactured for the USA or designed to be sold within the USA will work on the Gen Mobile network.

Note: Many 3G Sprint/Virgin/Boost phones require manual MSL/MDN/MSID programming as described in Q10. For these phones, talk and text will work but data (including multimedia/group messaging) will not function.

Q3:  How can I check if a phone is compatible with Gen Mobile?

GSM NETWORK

Your GSM phone is compatible if it is listed below. However, you must check with your current carrier to make sure your phone is unlocked, free from contract, and paid off before bringing it to Gen Mobile.

  • Most unlocked 4G LTE GSM-network phones or data devices 1
  • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
  • Most phones with SIM cards

1 Data plans (for data devices such as hotspots and tablets) are only available for activation on the SoftPayPlus portal at this time.

SPRINT NETWORK

Click the "Check Compatibility" button to enter the IMEI/ESN/DEC and see whether your phone will work on Gen Mobile.

CHECK COMPATIBILITY

COMPATIBILITY MESSAGE EXPLAINER

Device is valid and cleared for use - This phone is compatible and ready for activation.

Phone owner account ID mismatch - If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.

Phone owner account ID mismatch FED not met - This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.

Device is in use - This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.

DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table - This phone is not compatible.

DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku - This phone is not compatible.

DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy - This phone is compatible but you must contact the current carrier to unlock the phone.

Device is either STOLEN OR LOST - Device has been reported lost or stolen and cannot be activated.

ESN exist in inventory, cannot be used for BYOD. - This phone was previously activated on Gen Mobile. It can be re-activated on VidaPay or SoftPayPlus.

INVALID_DEVICE_ID: The input deviceID is incorrect and invalid. - The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

You can also call Gen Mobile’s dealer support line at 1 (833) 436-6624, click here to chat with us, or email dealer@genmobile.com and provide us the 15-digit IMEI of your phone.

Q4:  Does the phone need to be unlocked?

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

Q5:  How do I know which SIM Kit or SIM Card Part Number to use?

GSM NETWORK

You must have a Gen Mobile GSM SIM card to activate on our GSM network. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE compatible phones. To purchase Gen Mobile's GSM SIM cards, click here.

 

SPRINT NETWORK

To find the SIM card part number specific for your phone, select your Make, Model, and Carrier and hit the “search” button. The site will display the Gen Mobile SIM kit or SIM part number that is compatible with your phone.

Q6: What if I have loose Sprint SIMs cards and need to know which SIM works with my phone?

GSM NETWORK

You must have a Gen Mobile GSM SIM card to activate on our GSM network. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE compatible phones. To purchase Gen Mobile's GSM SIM cards, click here.

 

SPRINT NETWORK

To find the correct loose SIM card for your phone, go to Sprint’s Bring Your Own Phone site https://www.sprint.com/en/shop/bring-your-phone-to-sprint.html?INTCID=LP:BYOD:Shop, enter your phone’s IMEI, and:

If the first page displays the message “The Sprint network will work for you”, click on “I have a Sprint SIM card” and enter the ICCID number under “Validate Your SIM”.

    • If it is the incorrect SIM, the site will display “IMEI/MEID and SIM incompatible”.
    • If it is the correct SIM, the site will display, “Choose Your Plan”.
    • If the SIM is already being used in another phone, the site will display “SIM card already activated”. You cannot use a SIM that is already activated unless you call the current carrier to cancel the account associated with this SIM.

If the first page displays the message “Choose Your Plan”, the site will display the most recent ICCID that was used in this phone. You can reuse this ICCID. If you do not have this SIM, click the “Edit” link and enter the ICCID number under “Validate Your SIM”.

    • If it is the incorrect SIM, the site will display “IMEI/MEID and SIM incompatible”.
    • If it is the correct SIM, the site will display, “Choose Your Plan”.
    • If the SIM is already being used in another phone, the site will display “SIM card already activated”. You cannot use a SIM that is already activated unless you call the current carrier to cancel the account associated with this SIM.

Q7:  How do I know if my customer has coverage?

Gen Mobile offers coverage on two of America's largest nationwide 4G LTE cellular networks.

Our GSM network runs on one of America's largest and most reliable networks. Click here to check coverage on our GSM network.

Our CDMA network runs on the Nationwide Sprint® Network. Click here to check your coverage on the Sprint® Network.

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Q8:  How can customers pay for their service?

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card or PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care, Gen Mobile’s free self-service app which is available in the Apple App or Google Play store.

Q9:  How do my customers port their existing phone number to Gen Mobile?

To order a port of an existing number, you will need the following information:

  • Account holder’s name
  • Account holder’s address
  • Account holder’s account number
  • Account holder’s password/PIN

After you enter this information into the Activation Portal, the port will complete within 48 hours. Customers can also call 1 (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative to request a port and/or check port status. Customers should NOT cancel existing service until after the port is complete or they will lose their existing phone number.

Q10: How do I buy SIMs, preactivated phones, or bulk activations from Gen Mobile?

If your master agent does not carry Gen Mobile SIMs, preactivated phones, or if you need to perform bulk activations, you may purchase these products directly from Gen Mobile at the following minimum quantities.

SIM cards: 100 SIMs or more

Preactivated phone orders:  25 phones or more

Bulk activations: 25 activations or more

Please complete the Gen Mobile Account Setup Form, scan or take a photo of it, and email it to dealer@genmobile.com and include the items you would like to order in your email.

If you are purchasing quantities below the minimums listed, please purchase from our Dealer Products Page.

ACTIVATION QUESTIONS

Q11:  How do I activate a phone if the customer is porting in a phone number?

GSM NETWORK

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

SPRINT NETWORK

After service stops working on the original carrier, insert the recommended SIM (A, B, or C) into the phone being activated. Next, turn on the phone and complete the activation process by dialing ##25327# for iPhones or ##72786# for other phones. These codes are written in the instructions enclosed in each SIM Kit. You should remind the customer to complete this step when their original service stops working. If the phone does not activate, try turning the phone off and on, and re-enter the activation codes. If your phone is still not activated, call 1 (833) 436-6624 or click here to chat with a Gen Mobile Customer Care representative for troubleshooting help.

Q12:  How do I activate a phone if the customer is getting a new number?

GSM NETWORK

After completing a customer’s sign up for Gen Mobile on the Activation Portal, insert the Gen Mobile GSM SIM into the phone/data device that you are activating. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

 

SPRINT NETWORK

After completing a customer’s sign up for Gen Mobile on the Activation Portal, insert the recommended SIM (A, B, or C) into the phone that you are activating. Next, turn on the phone and complete the activation process by dialing ##25327# for iPhones or ##72786# for other phones. If the phone does not activate, try turning the phone off and on, and re-enter the activation codes. If your phone is still not activated, call 1 (833) 436-6624 or click here to chat with a Gen Mobile Customer Care representative for troubleshooting help.

Q13:  I need the MSL/MDN/MSID codes to program my 3G Sprint network CDMA phone. Where do I find this?

If your phone was activated through the VidaPay portal, call our dealer support line at (833) 436-6624 or chat via genmobile.com for the MSL/MDN/MSID codes.

If your phone was activated through the SoftPayPlus portal, you will be provided the MSL/MDN/MSID codes on your receipt.

To program the phone, dial ##MSL# and then “Edit” the MDN to your Gen Mobile phone number and “Edit” the MSID to the number provided. For Virgin phones, if the MSL code provided does not work, try using ##847446# or ##000000# as the MSL. Some phones have different programming instructions which can be found online by searching “Manually Program Sprint” and the phone name. You should use the related instructions at support.sprint.com. After you “Save” these edits, the phone should reboot and activate. For further assistance or troubleshooting, call 1 (833) 436-6624 or click here to chat with a Customer Care representative.

Q14: How do I configure the APN settings for a phone activated on the GSM network?

Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
 
Make sure to insert the SIM card before making any APN edits or adding APN settings.

Android

Android – 8.0 (Oreo), 7.0 (Nougat), 6.0 (Marshmallow), 5.0 (Lolly Pop), 4.2 (Jelly Bean), 4.1 (Ice Cream Sandwich) & 4.0 (Kit Katt) – Internet and MMS

  1. Pull down the notifications screen & tap on Settings
  2. Tap on Mobile Data (some phones say “more”)
  3. Tap Mobile Networks (some phones have “Access Point Names” here)
  4. Tap Access Point Names
  5. Press the menu button
  6. Select New APN
  • Name:PPWG Mobile
  • APN: pwg
  • Proxy:
  • Port:
  • Username:
  • Password:
  • Server:
  • MMSC:http://pwg.mmsmvno.com/mms/wapenc
  • MMS Proxy:
  • MMS Port:
  • MCC: 310
  • MNC: 260
  • Select Menu and Save
  • Go back one screen to the APN list and tap on the dot to Enable the PWG Mobile APN
  • Restart phone & you’re set!
  • These settings have been tested to work with the Galaxy S3 and the HTC One S

    • Android 1.6 – 2.3.4 (Gingerbread) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • Select “Access Point Names”
  • Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
      • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • Android 1.5 (HTC G1 & Samsung Behold II) – Internet and MMS

    For Samsung Behold II,dial *#87927# and skip to step 5.

    1. Press the menu.
    2. Tap Settings.
    3. Tap Wireless Controls or Wireless & Networks.
    4. Tap Mobile Networks.
    5. Check that:
    • “Data Roaming” and “Use Only 2G Networks” are both unchecked.
  • Tap Access Point Names.
  • Press the menu button.
  • Select New APN.
    • Name:PWG
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC: 310
    • MNC: 260
    • APN Type:
    • If no APN settings are present, a restore to factory default settings may be required.

    Alcatel

    Alcatel 606A - Internet and MMS

    1. Put one of our SIM cards in the phone
    2. Press center button to enter the main menu
    3. Once in the main menu navigate down to “settings”
    4. Once in “settings” navigate down to “connectivity”
    5. In “connectivity” select “data account”
    6. In “data account” select “GPRS”
    7. Once in “GPRS” press “options” located bottom left
    8. Under “options” press “create”
    9. Edit “account name” and type “PWG GPRS” (without quotes)
    • Once typed press “options” and then “done”
    • Scroll down and highlight “APN” and press “edit”
    • Once in “APN” type “pwg” (without quotes)
    • Once typed press “options” and then “done”
    • Press “done” and press “yes” once prompt “add new GPRS data account?”
    • Press back out of “GPRS” and press back out of “data account”
    • Under “connectivity” scroll down and highlight “web” press “ok”
    • Press “ok” once “edit profile” is highlighted
    • Highlight “create” and press ”ok”
    • Change “account name” to “pwg” (without quotes) and press “options” and press “done”
    • Scroll down to “homepage” and change to whatever WAP mobile homepage you would like
    • Scroll down to “data account” and press “select”
    • Scroll down to “GRPS” and press “ok”
    • Scroll down and press “ok” over “PWG GPRS”
    • Now press “done” and press “yes” when prompt to “save?”
    • Scroll down and highlight “PWG GPRS” and press “options”
    • Press “ok” once “activate is highlighted

    Apple

    Apple iPhone - Internet and MMS (iOS Version 6 or Later)

    1. Go to "Settings", tap on WiFi and temporarily turn it OFF
    2. Back in "Settings", scroll down to "Messages" and tap to open it. Make sure MMS is OFF
    3. Go back to "Settings", tap on "General" and then "Cellular". Make sure "Enable 3G" is OFF & "Data Roaming" is ON.
    4. Scroll down & tap on "Cellular Data Network"
    5. Under "Cellular Data Network" put in the following:
    • Cellular Data APN: pwg
    • MMS APN: pwg
    • MMSC: http://pwg.mmsmvno.com/mms/wapenc
    • MMS Max Message Size: 1048576
    • MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
    • Leave all other fields blank
  • Click on the Home button to go back to the main phone screen
  • Go back to "Settings" one more time, scroll down and tap on "Messages" and turn it ON
  • Press the Home button and you're set to send & receive MMS on PWG
  • Once you have set it up and tested to see it works, you can re-enable WiFi, turn off Data Roaming and turn on 3G

    • Apple iPhone - Enabling 4G LTE on iOS Version 8

    1. Go to Home Screen
    2. Open Settings
    3. Select Cellular
    4. Select Enable LTE Switch
    5. Select Enable LTE
    6. LTE now enabled

    Apple iPhone - Internet and MMS (iOS Version 5 or Earlier)

    Cellular Data

    1. Select Settings.
    2. General Settings.
    3. Select Network.
    4. Select Cellular Data Network.
    5. Select APN.
    6. APN: pwg
    7. Username: Blank
    8. Password: Blank

    MMS

    1. APN: pwg
    2. Username: blank
    3. Password: blank
    4. MMSC: http://pwg.mmsmvno.com/mms/wapenc
    5. MMS Proxy: 216.155.165.50
    6. MMS Message Size: 1048576
    7. MMS UA Prof URL:http://www.apple.com/mms/uaprof.rdf

    Blackberry

    Blackberry – Internet and MMS

    Activating a BlackBerry on Prepaid Wireless Group with BIS services does not require additional programming for Web & MMS! This is done automatically when you activate your SIM and place it in your BlackBerry. Because of this you will be up and surfing the web in no time. However, if you experience connection issues with some internet connected Apps, follow these additional steps:

    1. Select Options or Settings and then select Options.
    2. Select Advanced Options.
    3. Select TCP (Option will say TCP/IP on OS 4.6 and higher).
    4. If applicable, check mark the APN Settings Enabled box.
    5. Enter pwg as the APN. Ensure no entries in the username or password fields.
    6. Click the back arrow and then select Save.

    Dell

    Dell Inspiron Mini 4G

    1. Select T-Mobile webConnect.
    2. Select Tools followed by Profiles.
    3. Select Add.
    4. Select Broadband.
    5. Select Create Custom Profile.
    6. Enter the following information:
    • Access Point Name: pwg
    • User name: [empty]
    • Password: [empty]
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Select Next
  • Enter the following:
    • Profile name: pwg
  • Select Finish
  • Select PWG Mobile and hit Connect.
  • Your device is now configured!

    • Google

    Google Nexus One & Nexus S – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • Select “Access Point Names”
  • Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
  • Press Menu
  • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • HTC

    HTC MyTouch (4G, 3G Slide, 3G) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” is unchecked and “Mobile network” is checked
  • Select “Mobile Networks”
  • Select “Access Point Names”
  • Press Menu
    • Select “Reset to Default”
  • Select “T-Mobile Data”
    • Select “Name” and populate the field with “PWG Data”
    • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
    • Select “OK”
    • Press Menu
    • Select “Save”
  • Select “T-Mobile MMS”
    • Select “Name” and populate the field with “PWG MMS”
      • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
      • Select “OK”
    • Select “MMSC” and add “pwg.” after “http://” and before “mms.”
      • Field should show “http://pwg.mmsmvno.com/mms/wapenc”
      • Select “OK”
    • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • HTC Dash (Windows Phone & Windows Mobile) – Internet Setup

    Internet Setup

    1. Click on Start.
    2. Select Settings.
    3. Select Connections.
    4. Select GPRS (DELETE ALL T-MOBILE OPTIONS).
    5. Select New and enter the following information:
    • Name: PWG
    • Connect to: Internet
    • Access point name: pwg
    • Username: Blank
    • Password: Blank
    • Primary dns: Blank
    • Secondary dns: Blank
    • IP address: Blank
  • Press Done.
  • Start.
  • Internet Explorer.
  • Menu.
  • Tools.
  • Options.
  • Connections.
  • “Automatically Detect Settings” should be Checked.
  • Done.

    • HTC HD2 – Internet and MMS

    Internet Setup

    1. From the home screen scroll to Settings.
    2. Select Wireless Controls.
    3. Select Menu on the bottom right.
    4. Select Connections.
    5. Select Advanced.
    6. Select “Select Networks”.
    7. Select New.
    8. Enter “PWG” in the field.
    9. Select Modem.
    10. Select New.
    11. Enter “SPWG Web” in the field – enter a name for the connection.
    12. Select “Cellular Line (GPRS)” in the field “Select a Modem”.
    13. Enter “pwg” in the field “Access point name”.
    14. Leave User name/Password/Domain blank.
    15. You should now see a black dot in front of PWG Web. Select OK on the top right.
    16. Ensure “PWG” is selected for both drop down menus.
    17. Your internet is now configured.

    MMS Setup

    1. From the home screen select the “Messages” application.
    2. Select Menu in the bottom right.
    3. Select Settings.
    4. Select Options.
    5. Select Menu in the bottom right.
    6. Select MMS Server.
    7. Select New.
    8. Enter the following:
    • Name: PWG MMS
    • IP Address: blank
    • Port number: blank
    • Server Address: http://pwg.mmsmvno.com/mms/wapenc
    • Connect via: PWG Web
    • Message size limit: 1024 KB
  • Select and hold down PWG MMS.
  • Select Set as Default.
  • There should be a green dot marked on the right of PWG MMS.
  • Your MMS is now configured.

    • HTC G1 and G2 – Internet and MMS

    Internet Setup

    1. Press the menu button (on front of phone).
    2. Tap Settings.
    3. Tap Wireless Controls.
    4. Tap Mobile Networks.
    5. Tap Access Point Names.
    6. Press the menu button.
    7. Select New APN.
    8. Enter the following details:
    • Name: PWG
    • APN: spwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC:
    • MNC:
    • APN Type:

    HTC HD7 – Internet only

    1. Press the right arrow
    2. Select settings
    3. Select cellular
    4. Select edit apn
    5. Enter the following settings:
    • APN: pwg
    • User name:blank
    • Password:blank
    • Press the check mark
  • Your internet is configured!

    • HTC Touch Pro 2

    Internet Settings

    1. Select Start
    2. Select Settings
    3. At the bottom left corner, select All Settings
    4. Select the connections folder
    5. Select the connections icon
    6. Select New
    7. For the Name of the Connection, enter PWG Web
    8. For Select a Modem, use Cellular Line (GPRS, 3G), do NOT use just Cellular line
    9. Select Next
    10. For Access Point Name, enter “pwg” in all lowercase letters.
    11. Select Next
    12. Leave Username, Password, and Domain blank and select Finish
    13. Tap and hold on SPWG Web and select Connect.
    14. Exit to the home screen.

    Picture Message Settings

    1. Select Start
    2. Select Text
    3. In the lower right corner, select Menu
    4. Select MMS Options
    5. At the bottom of the screen, select the Servers tab
    6. Select New
    7. Enter the following information,
    8. Server Name: PWG MMS
    9. Gateway:216.155.165.50
    10. Port Number: 8080
    11. Server Address: http://pwg.mmsmvno.com/mms/wapenc
    12. Connect Via: PWG Web*
    13. Send Limit: *Leave as default* (300k)
    14. Select Done
    15. Highlight PWG MMS and select Set As Default

    LG

    LG Optimus T and Optimus G2X – Internet and MMS

    1. Press Menu
    2. Select Settings
    3. Select Wireless & Networks
    • Check that Airplane mode is unchecked
  • Select Mobile Networks
    • Check that Data Enabled is checked
  • Select Access Point Name
    • *Note* T-Mobile US APN cannot be edited or delete
    • Press Menu
    • Select New APN
    • Enter the following settings:
      • Name:PWG Mobile
      • APN*:pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
    • Press Menu
    • Select Save
  • Make sure the green radio button is directly to the right of PWG Data MMS
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • LG Generic (Sentio GS505, GS170, DLite) – Internet and MMS

    Many LG devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connection.
    4. Select Network Profile.
    5. Select Network Profile.
    6. Enter the following information:
    • Connection title: pwg
    • Auth: [None]
    • User name: [empty]
    • Password: [empty]
    • APN: pwg

    Browser Setup

    1. Select Menu.
    2. Select Media Net (if At&t).
    3. Select Browser Settings.
    4. Select Accounts.
    5. Select Options.
    6. Select New.
    7. Enter the following details:
    • Acct Name: PWG Web
    • Homepage: [User Preference]
    • Connection Type: TCP without proxy
    • Security: Non-Secure
    • Time out: 150
    • Network profile: PWG Web
    • Click Save
    • Check the box next to PWG Web

    MMS Setup

    1. Select Messages.
    2. Select Message Settings.
    3. Select MMS.
    4. Select message Center.
    5. Select Options.
    6. Select New.
    7. Enter the following information:
    • Name: PWG MMS
    • MMSC URL: http://pwg.mmsmvno.com/mms/wapenc
    • MMSC Proxy: 0.0.0.0
    • MMSC Port: 80
    • Connection Mode: TCP w/o Proxy
    • Network Profile: PWG Web
    • Click Save
    • Select Activate

    LG KP500

    Internet Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connection.
    4. Select Access points.
    5. Add profile.
    6. Connection title enter: PWG
    7. Bearer: GPRS
    8. Authentication: PAP
    9. Username: NONE
    10. Password: NONE
    11. APN enter: pwg
    12. Connection title enter: PWG
    13. Save
    14. Back to Connectivity.
    15. Internet profiles.
    16. Add profile.
    17. Title enter: PWG WEB
    18. Use proxy: On
    19. Proxy server address: 216.155.165.050
    20. Proxy server port: 8080
    21. Access point: PWG mobile
    22. Save
    23. Go to the internet.
    24. Settings.
    25. Profiles.
    26. Add profile
    27. Title: PWG
    28. Internet profile
    29. PWGWEB
    30. Save.
    31. Activate PWG WEB.

    MMS Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connectivity.
    4. Select Internet profiles.
    5. Add profile.
    6. Title: PWG MMS
    7. Use proxy: On.
    8. 216.155.165.050
    9. Proxy server port: 8080
    10. Access point: PWG
    11. Multi msg center
    12. Add center
    13. Title: PWG MMS
    14. MMSC URL: http://pwg.mmsmvno.com/mms/wapenc
    15. MMS profile
    16. PWG MMS
    17. Save, then press “Yes” to activate.

    Motorola

    Motorola RAZR v3 – Internet and MMS

    Many Motorola devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    WAP Setup

    1. Enter the Main Menu.
    2. Select Settings.
    3. Select Web Access.
    4. Select Web Sessions.
    5. Select New Entry.
    6. Enter the following information:
    • Name: PWG
    • Homepage: [Up to the customer]
    • Proxy 1: 0.0.0.0
    • Port 1: 8080
    • Domain 1: [empty]
    • DNS1: [empty]
    • DNS2: [empty]
    • GPRS APN: pwg
    • Username: [empty]
    • Password: [empty]
  • Select Done.
  • With PWG highlighted, select Options Set as Default.

    • MMS Setup

    1. Enter the Main Menu.
    2. Select Messaging.
    3. Select Options.
    4. Select Setup.
    5. Select Message Setup.
    6. Select Multimedia Message Setup.
    7. Select Server Info.
    8. Select Options.
    9. Select New.
    10. Enter the following details:
    • Service Name: PWG MMS
    • Server name: http://pwg.mmsmvno.com/mms/wapenc
    • Web Session Name: select PWG
  • Select Done.
  • Select pwg mms and there will be a check next to it that indicates it will be using that mms profile.

    • Motorola CLIQ (XT & 2) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • 4 Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • 5 Select “Access Point Names”
  • 6 Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
  • Press Menu
  • Select “Save”

    • Nokia

    Nokia Devices

    Many Nokia devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Generic Internet Setup

    1. From the main menu select Settings.
    2. Select Configuration settings.
    3. Select Personal configuration settings.
    4. Select Add New.
    5. Select Services (or Web).
    6. Select Account name.
    7. Enter pwg.
    8. Select OK.
    9. Select Homepage and enter: http://www.google.com
    10. Select OK twice.
    11. Leave the Username and Password blank.
    12. Select Access point settings.
    13. Select Proxy.
    14. Select Disable.
    15. Select OK.
    16. Select Proxy address.
    17. Enter 0.0.0.0
    18. Select OK.
    19. Select Proxy Port.
    20. Enter 8080 and then select OK.
    21. Select Data bearer.
    22. Select GPRS and then select OK.
    23. Select Bearer settings.
    24. Select GPRS access point.
    25. Enter pwg as the access point and then select OK.
    26. Select Authentication.
    27. Select Normal and then select OK.
    28. Leave the Username and Password blank.
    29. Select Back twice.
    30. Select the PWG profile.
    31. Select Options.
    32. Select Activate Service Settings.
    33. Press the red End key to return to the home screen.

    Nokia 5230

    Internet Setup

    1. Menu.
    2. Settings.
    3. Connectivity.
    4. Destinations.
    5. Internet.
    6. Options.
    7. New access point.
    8. Tap on No.
    9. Tap on Packet data.
    10. Tap on the Text field.
    11. Enter PWG Web and then tap on the Green check mark.
    12. Tap on OK.
    13. Highlight the PWG Web and then tap on Options.
    14. Tap on Edit.
    15. Tap on Access point name.
    16. Enter “pwg” and tap on the Green check mark.
    17. Tap on OK.
    18. Tap on Homepage.
    19. Enter http://www.google.com/ and then tap on the Green check mark.
    20. Tap on OK.
    21. Tap on Options.
    22. Tap on Advanced settings.
    23. Tap on Proxy server address.
    24. Enter 216.155.165.050 and tap on the Green check mark.
    25. Tap on OK.
    26. Tap on Proxy port number.
    27. Enter 8080 and tap on the Green check mark.
    28. Tap on OK.
    29. Tap on Back until you reach the Main menu screen.
    30. Tap on the Internet icon.
    31. Tap on the Web icon.
    32. Tap on Options.
    33. Tap on Settings.
    34. Tap on General.
    35. Tap on Access point.
    36. Tap on Internet and tap on Options.
    37. Tap on Select access point.
    38. Highlight PWG Web and then tap on OK.
    39. Your manual internet will now be configured and set as default.

    MMS Setup

    1. Menu.
    2. Settings.
    3. Connectivity.
    4. Destinations.
    5. Multimedia msg.
    6. Options.
    7. New access point.
    8. Tap on No.
    9. Tap on Packet data.
    10. Tap on the Text field.
    11. MMS.
    12. Enter PWG and then tap on the Green check mark.
    13. Tap on OK.
    14. A new Access point is added.
    15. Highlight the new access point and then tap on Options.
    16. Tap on Edit.
    17. Tap on Access point name.
    18. Enter “pwg” and tap on the Green check mark.
    19. Tap on OK.
    20. Tap on Homepage.
    21. Text field.
    22. Enter: http://pwg.mmsmvno.com/mms/wapenc
    23. Tap on OK.
    24. Tap on Options.
    25. Tap on Advanced settings.
    26. Tap on Proxy server address.
    27. Enter 216.155.165.050 and tap on the Green check mark.
    28. Tap on OK.
    29. Tap on Proxy port number.
    30. Enter 8080 and tap on the Green check mark.
    31. Tap on OK.
    32. Tap on Back until you reach the Main menu screen.
    33. Tap on the Messaging icon.
    34. Tap on Options.
    35. Tap on Settings.
    36. Tap on Multimedia Message..
    37. Tap on Access point.
    38. Tap on MMS.
    39. Tap on PWG OK.

    Samsung

    Samsung Galaxy S (3G, 4G)

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless and networks”
    • Check that “Flight Mode” is unchecked
  • Select “Mobile Networks”
    • Check that “Use packet data” is checked
  • Select “Access Point Names”
  • Press Menu
    • Select “Reset to default”
  • Select “T-Mobile US”
    • Select “Name” and populate the field with “PWG Data MMS” (not required)
      • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
      • Select “OK”
    • Select “MMSC” and add “pwg.” after “http://” and before “mms.”
      • Field should show “http://pwg.mmsmvno.com/mms/wapenc”
      • Select “OK”
    • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet and MMS is now configured!

    • Samsung Gravity (1,2,3,T) and Most Samsung Devices – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. Dial*#87927#
    2. Choose a profile to edit
    3. Press Options
    4. Select Edit
    5. Enter the following settings
    • Set name:PWG WEB
    • Access name: pwg
    • Auth Type:Normal
    • User ID:blank
    • Password: blank
    • Protocol:HTTP
    • Home URL:http://www.google.com/
    • Proxy Address: 216.155.165.50
    • Port: 8080
    • Linger Time(Sec.): 300
  • Press Save.
  • Radio dot should be on the right of PWG WEB

    • MMS

    1. Dial*#87667#
    2. Press create
    3. Enter the following settings
    • Set name:PWG MMS
    • Access name: pwg
    • Auth type:Normal
    • User ID:blank
    • Password:blank
    • Protocol:HTTP
    • Home URL: http://pwg.mmsmvno.com/mms/wapenc
    • Proxy address: 0.0.0.0
    • Linger Time: 300
  • Press Save.
  • Radio dot should be on the right of PWG MMS

    • Samsung Behold (Highlight, Memoir & Solstice) – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. *#87927#
    2. In the Admin setting.
    3. Network & call settings.
    4. Connections.
    5. Network profiles menu, you will need to delete the DM Profile and the TMO_DS profile.
    6. Name: PWG
    7. APN or Access Point : pwg
    8. Proxy: 216.155.165.050
    9. Home URL: http://www.google.com
    10. Port: 8080
    11. Linger Time: 3003
    12. Auth Type: Not Set or empty
    13. Internet (you will need to edit the Browser Profile).

    MMS (you will need to edit the MMS profile)

    1. Name: PWG MMS
    2. Access name: pwg
    3. Proxy: 216.155.165.050:8080
    4. Home URL: http://pwg.mmsmvno.com/mms/wapenc

    Samsung A-Series Phones – Internet and MMS Setup

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. Menu.
    2. Settings.
    3. Application Settings.
    4. Browser Settings.
    5. Options.
    6. New.
    7. Set Name: PWG Web
    8. Access Name: pwg (All Lowercase)
    9. Auth Type: none
    10. User ID: blank
    11. Password: blank
    12. Protocol: HTTP
    13. Home URL: http://www.google.com/
    14. Proxy Address: 216.155.165.050
    15. Port: 8080
    16. Linger Time: 3003
    17. Save
    18. Highlight PWGe Web and Save.

    MMS

    1. Menu.
    2. Settings.
    3. Application Settings.
    4. Messaging Settings.
    5. Multimedia Message.
    6. Multimedia Message Profiles.
    7. Options.
    8. New.
    9. Set Name: PWG MMS
    10. AcAuth Type: Secure
    11. User ID: blank
    12. Password: blank
    13. Protocol: HTTP
    14. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    15. Proxy Address: 216.155.165.050
    16. Port: 8080
    17. Linger Time: 3003
    18. Save
    19. Highlight PWG MMS and Save.

    Samsung T-Series Phones – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet Setup

    1. Enter *#87927#
    2. Name: PWG Web
    3. APN: pwg
    4. Auth Type: none
    5. Username: blank
    6. Password: blank
    7. Protocol: HTTP
    8. Home URL: http://www.google.com/
    9. Proxy Address: 216.155.165.050
    10. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
    11. Linger Time: 3003
    12. Save

    MMS Setup

    1. Enter *#87927#
    2. Select MMS.
    3. Name : PWG MMS
    4. APN: pwg (All lowercase)
    5. Auth Type: Secure
    6. Username: blank
    7. Password: blank
    8. Protocol: HTTP
    9. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    10. Proxy Address: 216.155.165.050
    11. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
    12. Linger Time: 3003
    13. Save

    Alternative Internet Setup

    1. Enter *#87927#
    2. Select Profile Settings.
    3. Choose an empty profile to edit the settings on, usually Profile 2.
    4. Name : PWG Web
    5. Home URL: http://www.google.com/
    6. Proxy Enabled.
    7. Auth Type: none
    8. Username: blank
    9. Password: blank
    10. Protocol: HTTP
    11. Select GPRS Settings
    12. Proxy Address: 216.155.165.050
    13. Proxy Port: 8080
    14. APN or Access Point: pwg (All lowercase)
    15. Save
    16. Save again.
    17. Go back to the screen where it says Current Profile and Profile Settings.
    18. Select Current Profile.
    19. Highlight PWG Web then press save.

    Alternative MMS Setup

    1. Enter *#87667#
    2. Select Profile Settings.
    3. Choose an empty profile to edit the settings on, usually Profile 2.
    4. Name : PWG MMS
    5. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    6. Proxy Enabled.
    7. Auth Type: Secure
    8. Protocol: HTTP
    9. Username: blank
    10. Password: blank
    11. Select GPRS Settings
    12. Proxy Address: 216.155.165.050
    13. Proxy Port: 8080
    14. APN or Access Point: pwg (All lowercase)
    15. Save
    16. Save again.
    17. Go back to the screen where it says Current Profile and Profile Settings.
    18. Select Current Profile.
    19. Highlight PWG Web then press save.

    Unimax

    UMX V351

    1. Navigate to settings (The gear looking icon).
    2. Look at the bottom four Icons and you want to be in the "Network" tab within the setting.
    3. Tap "More..." > Tap "Mobile networks" > Tap "Access Point Names".
    4. Towards the top right center Tap the "Cross with a circle around it".
    5. Enter the following information:
    • Name: PWG
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC:310
    • MNC:260
    • Authentication type:
    • APN type:default,mms,supl
    • APN protocol:IPv4
    • APN roaming protocol:IPv4
    • Bearer:Unspecified
    • MVNO type:None
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Tap top right vertical three dots  Tap save.
  • Choose the "PWG" profile by Tapping circle to the right of "PWG" (Now PWG circle will have blue dot in the center).
  • Press "home" soft key.
  • Your device is now configured!

    • ZTE

    ZTE – Internet Only

    1. Select T-Mobile webConnect.
    2. Select Tools followed by Profiles.
    3. Select Add.
    4. Select Broadband.
    5. Select Create Custom Profile.
    6. Enter the following information:
    • Access Point Name: pwg
    • User name: [empty]
    • Password: [empty]
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Select Next
  • Enter the following:
    • Profile name: PWG Mobile
  • Select Finish
  • Select PWG Mobile and hit Connect.
  • Your device is now configured!

    • SPRINT NETWORK
    ACTIVATION TROUBLESHOOTING TIPS

    Q15:  I received a pop-up error message “INVALID SIM – DOES_NOT_EXIST_IN_DB” after pressing the Validate button? What does this mean?

    If you receive “INVALID SIM – DOES_NOT_EXIST_IN_DB” pop-up message, your phone is not compatible with Gen Mobile.

    Q16:  I received a pop-up error message “INVALID SIM – Sim is already activated” after pressing the Validate button? What does this mean?

    If you receive “INVALID SIM – Sim is already activated” pop-up message, this ICCID and/or ESN has already been activated in the VidaPay portal previously. Please call VidaPay’s customer service line at (877) 956-2359 to have them clear the ICCID or ESN from their system. Then, you can re-activate the phone in the VidaPay system.

    Q17:  My order receipt displayed “PENDING” status and then changed to “FAILED” status. What does this mean?

    “PENDING” changed to “FAILED” with “Status: 52 Activation Message ESN_IN_USE: Device is in use” message: If you are activating a Sprint network phone that is currently being used, you MUST submit your activation with a PORT-IN request or call the carrier to cancel the account. If you do not, your order receipt will show “PENDING” status and change to “FAILED” status within 24 hours with a Status: 52 Activation Message ESN_IN_USE: Device is in use message. VidaPay will issue a refund back to your account balance after your order changes to “FAILED” status. Once your order changes to “FAILED” status, you can re-submit your IMEI and ICCID with a PORT-IN request for activation.

    “PENDING” changed to “FAILED” with “DOES_NOT_EXIST_IN_DB” message: If after you submit a PORT-IN request, your order goes into “PENDING” status and changes to “FAILED” status with “DOES_NOT_EXIST_IN_DB” message, then your device is financially locked. You will need to call the phone’s current carrier to request an unlock, if possible. Please note: We are working with VidaPay to change this message to read “100 INVALID_FIN_ELIGIBILITY_DATE: Device is not in good financial standing.”

    SPRINT COMPATIBLE SIM KIT & PART FINDER

    SPRINT IMEI/ESN/DEC COMPATIBILITY CHECKER

    CHECK COMPATIBILITY

    STILL HAVE QUESTIONS?

    +1 (833) 436-6624

    dealer@genmobile.com

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    DEALER RESOURCES

    Click on the link to download the PDF.

    GSM Activation Instructions (*New*)

    Activation Troubleshooting Tips

    Compatible Phone/SIM Kit Chart

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    Pay As You Go International Rates

    Gen Mobile Plans

    Frequently Asked Questions for Dealers (Updated 12/2019)

    LATEST NEWS

    Gen Mobile can now activate America's Largest 5G | 4G LTE GSM network on VidaPay, Emida, SoftPayPlus, GSM Squad, PrepaidiQ, and ReUp Mobile!

    VidaPay GSM Activation Instructions: If you are activating your GSM phone on VidaPay, make sure to enter a "0" and then the 19 digit SIM card number in the ESN/HEX/ICCID/MEID field. Then enter the 19 digit SIM card number in the SIM card field. Click here to view instructions.

    Click here to purchase Gen Mobile GSM SIMs and GSM Grab & Go Flip Phones or to order a free Gen Mobile Marketing Starter Kit .

    GENERAL QUESTIONS

    Q1: How do I sign up to activate Gen Mobile?

    Gen Mobile's GSM network is available for activation on VidaPay, Emida, SoftPayPlus, GSM Squad and ReUp Mobile's dealer portal. Gen Mobile's CDMA network is available for activation in VidaPay, SoftPayPlus, and GSM Squad.

    VidaPay: If you are using VidaPay and do not have Gen Mobile under your “Activations” tab, please contact your master agent to turn on Gen Mobile activations. If you need to sign up for a VidaPay account, click here to download the VidaPay account setup form. Complete this form, scan or take a photo of it, and email it to dealer@genmobile.com.

    SoftPayPlus: Click here to create a SoftPayPlus portal account online.

    GSM Squad: Click here to create a GSM Squad portal account online.

    ReUp Mobile: Click here to create a ReUp Mobile portal account online.

    For all other dealer portals, please contact the TSP directly to activate Gen Mobile. If you have any issues signing up to activate Gen Mobile, please call our dealer support line or email us at dealer@genmobile.com so we can help expedite your request.

    Q2:  What phones are compatible with Gen Mobile?

    GSM NETWORK COMPATIBLE PHONES AND DATA DEVICES 1

    • Most unlocked 4G LTE GSM-network phones or data devices 1
    • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
    • Most phones with SIM cards

     

    SPRINT NETWORK COMPATIBLE PHONES

    Sprint/Virgin/Boost Phones: All are compatible if they are not lost/stolen and provided that they have been paid off. In addition, they must have been on their original service for 12 months or must have been first activated more than 15 months ago. The existing SIM for these phones can be used, or you can check for a replacement SIM Kit (A, B, or C) on Gen Mobile’s Bring Your Own Phone list. See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that 3G phones do not require a SIM.

    Other Carrier Phones (U.S. Carriers): Many Verizon and universal phones, including from brands such as Apple, Samsung, Motorola, LG, and Google, are compatible with Gen Mobile. See the Gen Mobile’s Bring Your Own Phone list for compatible phones and the applicable SIM Kit (A, B, or C). See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that only phones manufactured for the USA or designed to be sold within the USA will work on the Gen Mobile network.

    Note: Many 3G Sprint/Virgin/Boost phones require manual MSL/MDN/MSID programming as described in Q10. For these phones, talk and text will work but data (including multimedia/group messaging) will not function.

    1 Data plans (for data devices such as hotspots and tablets) are only available for activation on the SoftPayPlus portal at this time.

    Q3:  How can I check if a phone is compatible with Gen Mobile?

    STEP 1: Click the "Check Compatibility" button to enter the 15-digit IMEI and see whether your phone will work on Gen Mobile.

    CHECK COMPATIBILITY

    GSM NETWORK

    Your GSM phone is compatible if it is listed below. However, you must check with your current carrier to make sure your phone is unlocked, free from contract, and paid off before bringing it to Gen Mobile.

    • Most unlocked 4G LTE GSM-network phones or data devices 1
    • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
    • Most phones with SIM cards

    1 Data plans (for data devices such as hotspots and tablets) are only available for activation on the SoftPayPlus portal at this time.

    SPRINT NETWORK

    Click the "Check Compatibility" button to enter the IMEI/ESN/DEC and see whether your phone will work on Gen Mobile.

    STEP 1: Click the "Check Compatibility" button to enter the 15-digit IMEI and see whether your phone will work on Gen Mobile.

    CHECK COMPATIBILITY
    CHECK COMPATIBILITY

    COMPATIBILITY MESSAGE EXPLAINER

    Device is valid and cleared for use - This phone is compatible and ready for activation.

    Phone owner account ID mismatch - If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.

    Phone owner account ID mismatch FED not met - This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.

    Device is in use - This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.

    DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table - This phone is not compatible.

    DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku - This phone is not compatible.

    DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy - This phone is compatible but you must contact the current carrier to unlock the phone.

    Device is either STOLEN OR LOST - Device has been reported lost or stolen and cannot be activated.

    ESN exist in inventory, cannot be used for BYOD. - This phone was previously activated on Gen Mobile. It can be re-activated on VidaPay or SoftPayPlus.

    INVALID_DEVICE_ID: The input deviceID is incorrect and invalid. - The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

    You can also call Gen Mobile’s dealer support line at 1 (833) 436-6624, click here to chat with us, or email dealer@genmobile.com and provide us the 15-digit IMEI of your phone.

    Q4:  Does the phone need to be unlocked?

    Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

    Q5:  How do I know which SIM Kit or SIM Card part number to use?

    GSM NETWORK

    You must have a Gen Mobile GSM SIM card to activate on our GSM network. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE compatible phones. To purchase Gen Mobile's GSM SIM cards, click here.

     

    SPRINT NETWORK

    To find the SIM card part number specific for your phone, select your Make, Model, and Carrier and hit the “search” button. The site will display the Gen Mobile SIM kit or SIM part number that is compatible with your phone.

    Q6: What if I have loose Sprint SIMs cards and need to know which SIM works with my phone?

    GSM NETWORK

    You must have a Gen Mobile GSM SIM card to activate on our GSM network. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE compatible phones. To purchase Gen Mobile's GSM SIM cards, click here.

     

    SPRINT NETWORK

    To find the correct loose SIM card for your phone, go to Sprint’s Bring Your Own Phone site https://www.sprint.com/en/shop/bring-your-phone-to-sprint.html?INTCID=LP:BYOD:Shop, enter your phone’s IMEI, and:

    If the first page displays the message “The Sprint network will work for you”, click on “I have a Sprint SIM card” and enter the ICCID number under “Validate Your SIM”.

      • If it is the incorrect SIM, the site will display “IMEI/MEID and SIM incompatible”.
      • If it is the correct SIM, the site will display, “Choose Your Plan”.
      • If the SIM is already being used in another phone, the site will display “SIM card already activated”. You cannot use a SIM that is already activated unless you call the current carrier to cancel the account associated with this SIM.

    If the first page displays the message “Choose Your Plan”, the site will display the most recent ICCID that was used in this phone. You can reuse this ICCID. If you do not have this SIM, click the “Edit” link and enter the ICCID number under “Validate Your SIM”.

      • If it is the incorrect SIM, the site will display “IMEI/MEID and SIM incompatible”.
      • If it is the correct SIM, the site will display, “Choose Your Plan”.
      • If the SIM is already being used in another phone, the site will display “SIM card already activated”. You cannot use a SIM that is already activated unless you call the current carrier to cancel the account associated with this SIM.

    Q7:  How do my customers port their existing phone number to Gen Mobile?

    To order a port of an existing number, you will need the following information:

    • Account holder’s name
    • Account holder’s address
    • Account holder’s account number
    • Account holder’s password/PIN

    After you enter this information into the Activation Portal, the port will complete within 48 hours. Customers can also call 1 (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative to request a port and/or check port status. Customers should NOT cancel existing service until after the port is complete or they will lose their existing phone number.

    Q8:  How do I know if my customer has coverage?

    Gen Mobile offers coverage on two of America's largest nationwide 4G LTE cellular networks.

    Our GSM network runs on one of America's largest and most reliable networks. Click here to check coverage on our GSM network.

    Our CDMA network runs on the Nationwide Sprint® Network. Click here to check your coverage on the Sprint® Network.

    You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

    Q9:  How can customers pay for their service

    Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card or PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care, Gen Mobile’s free self-service app which is available in the Apple App or Google Play store.

    Q10: How do I buy SIMs, preactivated phones, or bulk activations from Gen Mobile?

    If your master agent does not carry Gen Mobile SIMs, preactivated phones, or if you need to perform bulk activations, you may purchase these products directly from Gen Mobile at the following minimum quantities.

    SIM cards: 100 SIMs or more

    Preactivated phone orders:  25 phones or more

    Bulk activations: 25 activations or more

    Please complete the Gen Mobile Account Setup Form, scan or take a photo of it, and email it to dealer@genmobile.com and include the items you would like to order in your email.

    If you are purchasing quantities below the minimums listed, please purchase from our Dealer Products Page.

    ACTIVATION QUESTIONS

    Q11:  How do I activate a phone if the customer is porting in a phone number?

    GSM NETWORK

    After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

     

    SPRINT NETWORK

    After service stops working on the original carrier, insert the recommended SIM (A, B, or C) into the phone being activated. Next, turn on the phone and complete the activation process by dialing ##25327# for iPhones or ##72786# for other phones. These codes are written in the instructions enclosed in each SIM Kit. You should remind the customer to complete this step when their original service stops working. If the phone does not activate, try turning the phone off and on, and re-enter the activation codes. If your phone is still not activated, call 1 (833) 436-6624 or  click here to chat with a Customer Care representative for troubleshooting help.

    Q12:  How do I activate a phone if the customer is getting a new number?

    GSM NETWORK

    After completing a customer’s sign up for Gen Mobile on the Activation Portal, insert the Gen Mobile GSM SIM into the phone/data device that you are activating. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

     

    SPRINT NETWORK

    After completing a customer’s sign up for Gen Mobile on the Activation Portal, insert the recommended SIM (A, B, or C) into the phone that you are activating. Next, turn on the phone and complete the activation process by dialing ##25327# for iPhones or ##72786# for other phones. If the phone does not activate, try turning the phone off and on, and re-enter the activation codes. If your phone is still not activated, call our dealer support line at (833) 436-6624 or click here to chat with a Customer Care representative for troubleshooting help.

    Q13:  I need the MSL/MDN/MSID codes to program my 3G Sprint network CDMA phone. Where do I find this?

    If this phone was activated through VidaPay portal, call our dealer support line at (833) 436-6624 or chat via genmobile.com for the MSL/MDN/MSID codes.

    If this phone was activated through SoftPayPlus portal, you will be provided the MSL/MDN/MSID codes on your receipt.

    To program the phone, dial ##MSL# and then “Edit” the MDN to your Gen Mobile phone number and “Edit” the MSID to the number provided. For Virgin phones, if the MSL code provided does not work, try using ##847446# or ##000000# as the MSL. Some phones have different programming instructions which can be found online by searching “Manually Program Sprint” and the phone name. You should use the related instructions at support.sprint.com. After you “Save” these edits, the phone should reboot and activate. For further assistance or troubleshooting, call 1 (833) 436-6624 or click here to chat with a Customer Care representative.

    Q14: How do I configure the APN settings for a phone activated on the GSM network?

    Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
     
    Make sure to insert the SIM card before making any APN edits or adding APN settings.

    Android

    Android – 8.0 (Oreo), 7.0 (Nougat), 6.0 (Marshmallow), 5.0 (Lolly Pop), 4.2 (Jelly Bean), 4.1 (Ice Cream Sandwich) & 4.0 (Kit Katt) – Internet and MMS

    1. Pull down the notifications screen & tap on Settings
    2. Tap on Mobile Data (some phones say “more”)
    3. Tap Mobile Networks (some phones have “Access Point Names” here)
    4. Tap Access Point Names
    5. Press the menu button
    6. Select New APN
    • Name:PPWG Mobile
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC: 310
    • MNC: 260
  • Select Menu and Save
  • Go back one screen to the APN list and tap on the dot to Enable the PWG Mobile APN
  • Restart phone & you’re set!
  • These settings have been tested to work with the Galaxy S3 and the HTC One S

    • Android 1.6 – 2.3.4 (Gingerbread) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • Select “Access Point Names”
  • Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
      • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • Android 1.5 (HTC G1 & Samsung Behold II) – Internet and MMS

    For Samsung Behold II,dial *#87927# and skip to step 5.

    1. Press the menu.
    2. Tap Settings.
    3. Tap Wireless Controls or Wireless & Networks.
    4. Tap Mobile Networks.
    5. Check that:
    • “Data Roaming” and “Use Only 2G Networks” are both unchecked.
  • Tap Access Point Names.
  • Press the menu button.
  • Select New APN.
    • Name:PWG
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC: 310
    • MNC: 260
    • APN Type:
    • If no APN settings are present, a restore to factory default settings may be required.

    Alcatel

    Alcatel 606A - Internet and MMS

    1. Put one of our SIM cards in the phone
    2. Press center button to enter the main menu
    3. Once in the main menu navigate down to “settings”
    4. Once in “settings” navigate down to “connectivity”
    5. In “connectivity” select “data account”
    6. In “data account” select “GPRS”
    7. Once in “GPRS” press “options” located bottom left
    8. Under “options” press “create”
    9. Edit “account name” and type “PWG GPRS” (without quotes)
    • Once typed press “options” and then “done”
    • Scroll down and highlight “APN” and press “edit”
    • Once in “APN” type “pwg” (without quotes)
    • Once typed press “options” and then “done”
    • Press “done” and press “yes” once prompt “add new GPRS data account?”
    • Press back out of “GPRS” and press back out of “data account”
    • Under “connectivity” scroll down and highlight “web” press “ok”
    • Press “ok” once “edit profile” is highlighted
    • Highlight “create” and press ”ok”
    • Change “account name” to “pwg” (without quotes) and press “options” and press “done”
    • Scroll down to “homepage” and change to whatever WAP mobile homepage you would like
    • Scroll down to “data account” and press “select”
    • Scroll down to “GRPS” and press “ok”
    • Scroll down and press “ok” over “PWG GPRS”
    • Now press “done” and press “yes” when prompt to “save?”
    • Scroll down and highlight “PWG GPRS” and press “options”
    • Press “ok” once “activate is highlighted

    Apple

    Apple iPhone - Internet and MMS (iOS Version 6 or Later)

    1. Go to "Settings", tap on WiFi and temporarily turn it OFF
    2. Back in "Settings", scroll down to "Messages" and tap to open it. Make sure MMS is OFF
    3. Go back to "Settings", tap on "General" and then "Cellular". Make sure "Enable 3G" is OFF & "Data Roaming" is ON.
    4. Scroll down & tap on "Cellular Data Network"
    5. Under "Cellular Data Network" put in the following:
    • Cellular Data APN: pwg
    • MMS APN: pwg
    • MMSC: http://pwg.mmsmvno.com/mms/wapenc
    • MMS Max Message Size: 1048576
    • MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
    • Leave all other fields blank
  • Click on the Home button to go back to the main phone screen
  • Go back to "Settings" one more time, scroll down and tap on "Messages" and turn it ON
  • Press the Home button and you're set to send & receive MMS on PWG
  • Once you have set it up and tested to see it works, you can re-enable WiFi, turn off Data Roaming and turn on 3G

    • Apple iPhone - Enabling 4G LTE on iOS Version 8

    1. Go to Home Screen
    2. Open Settings
    3. Select Cellular
    4. Select Enable LTE Switch
    5. Select Enable LTE
    6. LTE now enabled

    Apple iPhone - Internet and MMS (iOS Version 5 or Earlier)

    Cellular Data

    1. Select Settings.
    2. General Settings.
    3. Select Network.
    4. Select Cellular Data Network.
    5. Select APN.
    6. APN: pwg
    7. Username: Blank
    8. Password: Blank

    MMS

    1. APN: pwg
    2. Username: blank
    3. Password: blank
    4. MMSC: http://pwg.mmsmvno.com/mms/wapenc
    5. MMS Proxy: 216.155.165.50
    6. MMS Message Size: 1048576
    7. MMS UA Prof URL:http://www.apple.com/mms/uaprof.rdf

    Blackberry

    Blackberry – Internet and MMS

    Activating a BlackBerry on Prepaid Wireless Group with BIS services does not require additional programming for Web & MMS! This is done automatically when you activate your SIM and place it in your BlackBerry. Because of this you will be up and surfing the web in no time. However, if you experience connection issues with some internet connected Apps, follow these additional steps:

    1. Select Options or Settings and then select Options.
    2. Select Advanced Options.
    3. Select TCP (Option will say TCP/IP on OS 4.6 and higher).
    4. If applicable, check mark the APN Settings Enabled box.
    5. Enter pwg as the APN. Ensure no entries in the username or password fields.
    6. Click the back arrow and then select Save.

    Dell

    Dell Inspiron Mini 4G

    1. Select T-Mobile webConnect.
    2. Select Tools followed by Profiles.
    3. Select Add.
    4. Select Broadband.
    5. Select Create Custom Profile.
    6. Enter the following information:
    • Access Point Name: pwg
    • User name: [empty]
    • Password: [empty]
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Select Next
  • Enter the following:
    • Profile name: pwg
  • Select Finish
  • Select PWG Mobile and hit Connect.
  • Your device is now configured!

    • Google

    Google Nexus One & Nexus S – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • Select “Access Point Names”
  • Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
  • Press Menu
  • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • HTC

    HTC MyTouch (4G, 3G Slide, 3G) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” is unchecked and “Mobile network” is checked
  • Select “Mobile Networks”
  • Select “Access Point Names”
  • Press Menu
    • Select “Reset to Default”
  • Select “T-Mobile Data”
    • Select “Name” and populate the field with “PWG Data”
    • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
    • Select “OK”
    • Press Menu
    • Select “Save”
  • Select “T-Mobile MMS”
    • Select “Name” and populate the field with “PWG MMS”
      • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
      • Select “OK”
    • Select “MMSC” and add “pwg.” after “http://” and before “mms.”
      • Field should show “http://pwg.mmsmvno.com/mms/wapenc”
      • Select “OK”
    • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • HTC Dash (Windows Phone & Windows Mobile) – Internet Setup

    Internet Setup

    1. Click on Start.
    2. Select Settings.
    3. Select Connections.
    4. Select GPRS (DELETE ALL T-MOBILE OPTIONS).
    5. Select New and enter the following information:
    • Name: PWG
    • Connect to: Internet
    • Access point name: pwg
    • Username: Blank
    • Password: Blank
    • Primary dns: Blank
    • Secondary dns: Blank
    • IP address: Blank
  • Press Done.
  • Start.
  • Internet Explorer.
  • Menu.
  • Tools.
  • Options.
  • Connections.
  • “Automatically Detect Settings” should be Checked.
  • Done.

    • HTC HD2 – Internet and MMS

    Internet Setup

    1. From the home screen scroll to Settings.
    2. Select Wireless Controls.
    3. Select Menu on the bottom right.
    4. Select Connections.
    5. Select Advanced.
    6. Select “Select Networks”.
    7. Select New.
    8. Enter “PWG” in the field.
    9. Select Modem.
    10. Select New.
    11. Enter “SPWG Web” in the field – enter a name for the connection.
    12. Select “Cellular Line (GPRS)” in the field “Select a Modem”.
    13. Enter “pwg” in the field “Access point name”.
    14. Leave User name/Password/Domain blank.
    15. You should now see a black dot in front of PWG Web. Select OK on the top right.
    16. Ensure “PWG” is selected for both drop down menus.
    17. Your internet is now configured.

    MMS Setup

    1. From the home screen select the “Messages” application.
    2. Select Menu in the bottom right.
    3. Select Settings.
    4. Select Options.
    5. Select Menu in the bottom right.
    6. Select MMS Server.
    7. Select New.
    8. Enter the following:
    • Name: PWG MMS
    • IP Address: blank
    • Port number: blank
    • Server Address: http://pwg.mmsmvno.com/mms/wapenc
    • Connect via: PWG Web
    • Message size limit: 1024 KB
  • Select and hold down PWG MMS.
  • Select Set as Default.
  • There should be a green dot marked on the right of PWG MMS.
  • Your MMS is now configured.

    • HTC G1 and G2 – Internet and MMS

    Internet Setup

    1. Press the menu button (on front of phone).
    2. Tap Settings.
    3. Tap Wireless Controls.
    4. Tap Mobile Networks.
    5. Tap Access Point Names.
    6. Press the menu button.
    7. Select New APN.
    8. Enter the following details:
    • Name: PWG
    • APN: spwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC:
    • MNC:
    • APN Type:

    HTC HD7 – Internet only

    1. Press the right arrow
    2. Select settings
    3. Select cellular
    4. Select edit apn
    5. Enter the following settings:
    • APN: pwg
    • User name:blank
    • Password:blank
    • Press the check mark
  • Your internet is configured!

    • HTC Touch Pro 2

    Internet Settings

    1. Select Start
    2. Select Settings
    3. At the bottom left corner, select All Settings
    4. Select the connections folder
    5. Select the connections icon
    6. Select New
    7. For the Name of the Connection, enter PWG Web
    8. For Select a Modem, use Cellular Line (GPRS, 3G), do NOT use just Cellular line
    9. Select Next
    10. For Access Point Name, enter “pwg” in all lowercase letters.
    11. Select Next
    12. Leave Username, Password, and Domain blank and select Finish
    13. Tap and hold on SPWG Web and select Connect.
    14. Exit to the home screen.

    Picture Message Settings

    1. Select Start
    2. Select Text
    3. In the lower right corner, select Menu
    4. Select MMS Options
    5. At the bottom of the screen, select the Servers tab
    6. Select New
    7. Enter the following information,
    8. Server Name: PWG MMS
    9. Gateway:216.155.165.50
    10. Port Number: 8080
    11. Server Address: http://pwg.mmsmvno.com/mms/wapenc
    12. Connect Via: PWG Web*
    13. Send Limit: *Leave as default* (300k)
    14. Select Done
    15. Highlight PWG MMS and select Set As Default

    LG

    LG Optimus T and Optimus G2X – Internet and MMS

    1. Press Menu
    2. Select Settings
    3. Select Wireless & Networks
    • Check that Airplane mode is unchecked
  • Select Mobile Networks
    • Check that Data Enabled is checked
  • Select Access Point Name
    • *Note* T-Mobile US APN cannot be edited or delete
    • Press Menu
    • Select New APN
    • Enter the following settings:
      • Name:PWG Mobile
      • APN*:pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
    • Press Menu
    • Select Save
  • Make sure the green radio button is directly to the right of PWG Data MMS
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • LG Generic (Sentio GS505, GS170, DLite) – Internet and MMS

    Many LG devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connection.
    4. Select Network Profile.
    5. Select Network Profile.
    6. Enter the following information:
    • Connection title: pwg
    • Auth: [None]
    • User name: [empty]
    • Password: [empty]
    • APN: pwg

    Browser Setup

    1. Select Menu.
    2. Select Media Net (if At&t).
    3. Select Browser Settings.
    4. Select Accounts.
    5. Select Options.
    6. Select New.
    7. Enter the following details:
    • Acct Name: PWG Web
    • Homepage: [User Preference]
    • Connection Type: TCP without proxy
    • Security: Non-Secure
    • Time out: 150
    • Network profile: PWG Web
    • Click Save
    • Check the box next to PWG Web

    MMS Setup

    1. Select Messages.
    2. Select Message Settings.
    3. Select MMS.
    4. Select message Center.
    5. Select Options.
    6. Select New.
    7. Enter the following information:
    • Name: PWG MMS
    • MMSC URL: http://pwg.mmsmvno.com/mms/wapenc
    • MMSC Proxy: 0.0.0.0
    • MMSC Port: 80
    • Connection Mode: TCP w/o Proxy
    • Network Profile: PWG Web
    • Click Save
    • Select Activate

    LG KP500

    Internet Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connection.
    4. Select Access points.
    5. Add profile.
    6. Connection title enter: PWG
    7. Bearer: GPRS
    8. Authentication: PAP
    9. Username: NONE
    10. Password: NONE
    11. APN enter: pwg
    12. Connection title enter: PWG
    13. Save
    14. Back to Connectivity.
    15. Internet profiles.
    16. Add profile.
    17. Title enter: PWG WEB
    18. Use proxy: On
    19. Proxy server address: 216.155.165.050
    20. Proxy server port: 8080
    21. Access point: PWG mobile
    22. Save
    23. Go to the internet.
    24. Settings.
    25. Profiles.
    26. Add profile
    27. Title: PWG
    28. Internet profile
    29. PWGWEB
    30. Save.
    31. Activate PWG WEB.

    MMS Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connectivity.
    4. Select Internet profiles.
    5. Add profile.
    6. Title: PWG MMS
    7. Use proxy: On.
    8. 216.155.165.050
    9. Proxy server port: 8080
    10. Access point: PWG
    11. Multi msg center
    12. Add center
    13. Title: PWG MMS
    14. MMSC URL: http://pwg.mmsmvno.com/mms/wapenc
    15. MMS profile
    16. PWG MMS
    17. Save, then press “Yes” to activate.

    Motorola

    Motorola RAZR v3 – Internet and MMS

    Many Motorola devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    WAP Setup

    1. Enter the Main Menu.
    2. Select Settings.
    3. Select Web Access.
    4. Select Web Sessions.
    5. Select New Entry.
    6. Enter the following information:
    • Name: PWG
    • Homepage: [Up to the customer]
    • Proxy 1: 0.0.0.0
    • Port 1: 8080
    • Domain 1: [empty]
    • DNS1: [empty]
    • DNS2: [empty]
    • GPRS APN: pwg
    • Username: [empty]
    • Password: [empty]
  • Select Done.
  • With PWG highlighted, select Options Set as Default.

    • MMS Setup

    1. Enter the Main Menu.
    2. Select Messaging.
    3. Select Options.
    4. Select Setup.
    5. Select Message Setup.
    6. Select Multimedia Message Setup.
    7. Select Server Info.
    8. Select Options.
    9. Select New.
    10. Enter the following details:
    • Service Name: PWG MMS
    • Server name: http://pwg.mmsmvno.com/mms/wapenc
    • Web Session Name: select PWG
  • Select Done.
  • Select pwg mms and there will be a check next to it that indicates it will be using that mms profile.

    • Motorola CLIQ (XT & 2) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • 4 Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • 5 Select “Access Point Names”
  • 6 Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
  • Press Menu
  • Select “Save”

    • Nokia

    Nokia Devices

    Many Nokia devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Generic Internet Setup

    1. From the main menu select Settings.
    2. Select Configuration settings.
    3. Select Personal configuration settings.
    4. Select Add New.
    5. Select Services (or Web).
    6. Select Account name.
    7. Enter pwg.
    8. Select OK.
    9. Select Homepage and enter: http://www.google.com
    10. Select OK twice.
    11. Leave the Username and Password blank.
    12. Select Access point settings.
    13. Select Proxy.
    14. Select Disable.
    15. Select OK.
    16. Select Proxy address.
    17. Enter 0.0.0.0
    18. Select OK.
    19. Select Proxy Port.
    20. Enter 8080 and then select OK.
    21. Select Data bearer.
    22. Select GPRS and then select OK.
    23. Select Bearer settings.
    24. Select GPRS access point.
    25. Enter pwg as the access point and then select OK.
    26. Select Authentication.
    27. Select Normal and then select OK.
    28. Leave the Username and Password blank.
    29. Select Back twice.
    30. Select the PWG profile.
    31. Select Options.
    32. Select Activate Service Settings.
    33. Press the red End key to return to the home screen.

    Nokia 5230

    Internet Setup

    1. Menu.
    2. Settings.
    3. Connectivity.
    4. Destinations.
    5. Internet.
    6. Options.
    7. New access point.
    8. Tap on No.
    9. Tap on Packet data.
    10. Tap on the Text field.
    11. Enter PWG Web and then tap on the Green check mark.
    12. Tap on OK.
    13. Highlight the PWG Web and then tap on Options.
    14. Tap on Edit.
    15. Tap on Access point name.
    16. Enter “pwg” and tap on the Green check mark.
    17. Tap on OK.
    18. Tap on Homepage.
    19. Enter http://www.google.com/ and then tap on the Green check mark.
    20. Tap on OK.
    21. Tap on Options.
    22. Tap on Advanced settings.
    23. Tap on Proxy server address.
    24. Enter 216.155.165.050 and tap on the Green check mark.
    25. Tap on OK.
    26. Tap on Proxy port number.
    27. Enter 8080 and tap on the Green check mark.
    28. Tap on OK.
    29. Tap on Back until you reach the Main menu screen.
    30. Tap on the Internet icon.
    31. Tap on the Web icon.
    32. Tap on Options.
    33. Tap on Settings.
    34. Tap on General.
    35. Tap on Access point.
    36. Tap on Internet and tap on Options.
    37. Tap on Select access point.
    38. Highlight PWG Web and then tap on OK.
    39. Your manual internet will now be configured and set as default.

    MMS Setup

    1. Menu.
    2. Settings.
    3. Connectivity.
    4. Destinations.
    5. Multimedia msg.
    6. Options.
    7. New access point.
    8. Tap on No.
    9. Tap on Packet data.
    10. Tap on the Text field.
    11. MMS.
    12. Enter PWG and then tap on the Green check mark.
    13. Tap on OK.
    14. A new Access point is added.
    15. Highlight the new access point and then tap on Options.
    16. Tap on Edit.
    17. Tap on Access point name.
    18. Enter “pwg” and tap on the Green check mark.
    19. Tap on OK.
    20. Tap on Homepage.
    21. Text field.
    22. Enter: http://pwg.mmsmvno.com/mms/wapenc
    23. Tap on OK.
    24. Tap on Options.
    25. Tap on Advanced settings.
    26. Tap on Proxy server address.
    27. Enter 216.155.165.050 and tap on the Green check mark.
    28. Tap on OK.
    29. Tap on Proxy port number.
    30. Enter 8080 and tap on the Green check mark.
    31. Tap on OK.
    32. Tap on Back until you reach the Main menu screen.
    33. Tap on the Messaging icon.
    34. Tap on Options.
    35. Tap on Settings.
    36. Tap on Multimedia Message..
    37. Tap on Access point.
    38. Tap on MMS.
    39. Tap on PWG OK.

    Samsung

    Samsung Galaxy S (3G, 4G)

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless and networks”
    • Check that “Flight Mode” is unchecked
  • Select “Mobile Networks”
    • Check that “Use packet data” is checked
  • Select “Access Point Names”
  • Press Menu
    • Select “Reset to default”
  • Select “T-Mobile US”
    • Select “Name” and populate the field with “PWG Data MMS” (not required)
      • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
      • Select “OK”
    • Select “MMSC” and add “pwg.” after “http://” and before “mms.”
      • Field should show “http://pwg.mmsmvno.com/mms/wapenc”
      • Select “OK”
    • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet and MMS is now configured!

    • Samsung Gravity (1,2,3,T) and Most Samsung Devices – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. Dial*#87927#
    2. Choose a profile to edit
    3. Press Options
    4. Select Edit
    5. Enter the following settings
    • Set name:PWG WEB
    • Access name: pwg
    • Auth Type:Normal
    • User ID:blank
    • Password: blank
    • Protocol:HTTP
    • Home URL:http://www.google.com/
    • Proxy Address: 216.155.165.50
    • Port: 8080
    • Linger Time(Sec.): 300
  • Press Save.
  • Radio dot should be on the right of PWG WEB

    • MMS

    1. Dial*#87667#
    2. Press create
    3. Enter the following settings
    • Set name:PWG MMS
    • Access name: pwg
    • Auth type:Normal
    • User ID:blank
    • Password:blank
    • Protocol:HTTP
    • Home URL: http://pwg.mmsmvno.com/mms/wapenc
    • Proxy address: 0.0.0.0
    • Linger Time: 300
  • Press Save.
  • Radio dot should be on the right of PWG MMS

    • Samsung Behold (Highlight, Memoir & Solstice) – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. *#87927#
    2. In the Admin setting.
    3. Network & call settings.
    4. Connections.
    5. Network profiles menu, you will need to delete the DM Profile and the TMO_DS profile.
    6. Name: PWG
    7. APN or Access Point : pwg
    8. Proxy: 216.155.165.050
    9. Home URL: http://www.google.com
    10. Port: 8080
    11. Linger Time: 3003
    12. Auth Type: Not Set or empty
    13. Internet (you will need to edit the Browser Profile).

    MMS (you will need to edit the MMS profile)

    1. Name: PWG MMS
    2. Access name: pwg
    3. Proxy: 216.155.165.050:8080
    4. Home URL: http://pwg.mmsmvno.com/mms/wapenc

    Samsung A-Series Phones – Internet and MMS Setup

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. Menu.
    2. Settings.
    3. Application Settings.
    4. Browser Settings.
    5. Options.
    6. New.
    7. Set Name: PWG Web
    8. Access Name: pwg (All Lowercase)
    9. Auth Type: none
    10. User ID: blank
    11. Password: blank
    12. Protocol: HTTP
    13. Home URL: http://www.google.com/
    14. Proxy Address: 216.155.165.050
    15. Port: 8080
    16. Linger Time: 3003
    17. Save
    18. Highlight PWGe Web and Save.

    MMS

    1. Menu.
    2. Settings.
    3. Application Settings.
    4. Messaging Settings.
    5. Multimedia Message.
    6. Multimedia Message Profiles.
    7. Options.
    8. New.
    9. Set Name: PWG MMS
    10. AcAuth Type: Secure
    11. User ID: blank
    12. Password: blank
    13. Protocol: HTTP
    14. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    15. Proxy Address: 216.155.165.050
    16. Port: 8080
    17. Linger Time: 3003
    18. Save
    19. Highlight PWG MMS and Save.

    Samsung T-Series Phones – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet Setup

    1. Enter *#87927#
    2. Name: PWG Web
    3. APN: pwg
    4. Auth Type: none
    5. Username: blank
    6. Password: blank
    7. Protocol: HTTP
    8. Home URL: http://www.google.com/
    9. Proxy Address: 216.155.165.050
    10. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
    11. Linger Time: 3003
    12. Save

    MMS Setup

    1. Enter *#87927#
    2. Select MMS.
    3. Name : PWG MMS
    4. APN: pwg (All lowercase)
    5. Auth Type: Secure
    6. Username: blank
    7. Password: blank
    8. Protocol: HTTP
    9. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    10. Proxy Address: 216.155.165.050
    11. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
    12. Linger Time: 3003
    13. Save

    Alternative Internet Setup

    1. Enter *#87927#
    2. Select Profile Settings.
    3. Choose an empty profile to edit the settings on, usually Profile 2.
    4. Name : PWG Web
    5. Home URL: http://www.google.com/
    6. Proxy Enabled.
    7. Auth Type: none
    8. Username: blank
    9. Password: blank
    10. Protocol: HTTP
    11. Select GPRS Settings
    12. Proxy Address: 216.155.165.050
    13. Proxy Port: 8080
    14. APN or Access Point: pwg (All lowercase)
    15. Save
    16. Save again.
    17. Go back to the screen where it says Current Profile and Profile Settings.
    18. Select Current Profile.
    19. Highlight PWG Web then press save.

    Alternative MMS Setup

    1. Enter *#87667#
    2. Select Profile Settings.
    3. Choose an empty profile to edit the settings on, usually Profile 2.
    4. Name : PWG MMS
    5. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    6. Proxy Enabled.
    7. Auth Type: Secure
    8. Protocol: HTTP
    9. Username: blank
    10. Password: blank
    11. Select GPRS Settings
    12. Proxy Address: 216.155.165.050
    13. Proxy Port: 8080
    14. APN or Access Point: pwg (All lowercase)
    15. Save
    16. Save again.
    17. Go back to the screen where it says Current Profile and Profile Settings.
    18. Select Current Profile.
    19. Highlight PWG Web then press save.

    Unimax

    UMX V351

    1. Navigate to settings (The gear looking icon).
    2. Look at the bottom four Icons and you want to be in the "Network" tab within the setting.
    3. Tap "More..." > Tap "Mobile networks" > Tap "Access Point Names".
    4. Towards the top right center Tap the "Cross with a circle around it".
    5. Enter the following information:
    • Name: PWG
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC:310
    • MNC:260
    • Authentication type:
    • APN type:default,mms,supl
    • APN protocol:IPv4
    • APN roaming protocol:IPv4
    • Bearer:Unspecified
    • MVNO type:None
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Tap top right vertical three dots  Tap save.
  • Choose the "PWG" profile by Tapping circle to the right of "PWG" (Now PWG circle will have blue dot in the center).
  • Press "home" soft key.
  • Your device is now configured!

    • ZTE

    ZTE – Internet Only

    1. Select T-Mobile webConnect.
    2. Select Tools followed by Profiles.
    3. Select Add.
    4. Select Broadband.
    5. Select Create Custom Profile.
    6. Enter the following information:
    • Access Point Name: pwg
    • User name: [empty]
    • Password: [empty]
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Select Next
  • Enter the following:
    • Profile name: PWG Mobile
  • Select Finish
  • Select PWG Mobile and hit Connect.
  • Your device is now configured!

    • SPRINT NETWORK
    ACTIVATION TROUBLESHOOTING TIPS

    Q15:  I received a pop-up error message “INVALID SIM – DOES_NOT_EXIST_IN_DB” after pressing the Validate button? What does this mean?

    If you receive “INVALID SIM – DOES_NOT_EXIST_IN_DB” pop-up message, your phone is not compatible with Gen Mobile.

    Q16:  I received a pop-up error message “INVALID SIM – Sim is already activated” after pressing the Validate button? What does this mean?

    If you receive “INVALID SIM – Sim is already activated” pop-up message, this ICCID and/or ESN has already been activated in the VidaPay portal previously. Please call VidaPay’s customer service line at (877) 956-2359 to have them clear the ICCID or ESN from their system. Then, you can re-activate the phone in the VidaPay system.

    Q17:  My order receipt displayed “PENDING” status and then changed to “FAILED” status. What does this mean?

    “PENDING” changed to “FAILED” with “Status: 52 Activation Message ESN_IN_USE: Device is in use” message: If you are activating a Sprint network phone that is currently being used, you MUST submit your activation with a PORT-IN request or call the carrier to cancel the account. If you do not, your order receipt will show “PENDING” status and change to “FAILED” status within 24 hours with a Status: 52 Activation Message ESN_IN_USE: Device is in use message. VidaPay will issue a refund back to your account balance after your order changes to “FAIL” status. Once your order changes to “FAILED” status, you can re-submit your IMEI and ICCID with a PORT-IN request for activation.

    “PENDING” changed to “FAILED” with “DOES_NOT_EXIST_IN_DB” message: If after you submit a PORT-IN request, your order goes into “PENDING” status and changes to “FAILED” status with “DOES_NOT_EXIST_IN_DB” message, then your device is financially locked. You will need to call the phone’s current carrier to request an unlock, if possible. Please note: We are working with VidaPay to change this message to read “100 INVALID_FIN_ELIGIBILITY_DATE: Device is not in good financial standing.”

    COMPATIBLE SIM KIT & PART FINDER

    IMEI/ESN/DEC COMPATIBILITY CHECKER

    CHECK COMPATIBILITY

    STILL HAVE QUESTIONS?

    +1 (833) 436-6624

    dealer@genmobile.com

    Chat with us!

    DEALER RESOURCES

    Click on the link to download the PDF.

    GSM Activation Instructions (*NEW*)

    Sprint Activation Troubleshooting Tips

    Sprint Compatible Phone/SIM Kit Chart

    Unlimited 100+ Countries List

    Pay As You Go International Rates

    Gen Mobile Plans

    LATEST NEWS

    Gen Mobile can now activate America's Largest 5G | 4G LTE GSM network on VidaPay, Emida, SoftPayPlus, GSM Squad, PrepaidiQ, and ReUp Mobile!

    VidaPay GSM Activation Instructions: If you are activating the GSM network on VidaPay, make sure to enter a "0" and then the 19 digit SIM card number in the ESN/HEX/ICCID/MEID field. Then enter the 19 digit SIM card number in the SIM card field. Click here to view instructions. 

    Click here to purchase Gen Mobile GSM SIMs and GSM Grab & Go Phones or to order a free Gen Mobile Marketing Starter Kit.

    GENERAL QUESTIONS

    Q1: How do I sign up to activate Gen Mobile?

    Gen Mobile's GSM network is available for activation on VidaPay, Emida, SoftPayPlus, GSM Squad and ReUp Mobile's dealer portal. Gen Mobile's CDMA network is available for activation in VidaPay, SoftPayPlus, and GSM Squad.

    VidaPay: If you are using VidaPay and do not have Gen Mobile under your “Activations” tab, please contact your master agent to turn on Gen Mobile activations. If you need to sign up for a VidaPay account, click here to download the VidaPay account setup form. Complete this form, scan or take a photo of it, and email it to dealer@genmobile.com.

    SoftPayPlus: Click here to create a SoftPayPlus portal account online.

    GSM Squad: Click here to create a GSM Squad portal account online.

    ReUp Mobile: Click here to create a ReUp Mobile portal account online.

    For all other dealer portals, please contact the TSP directly to activate Gen Mobile. If you have any issues signing up to activate Gen Mobile, please call our dealer support line or email us at dealer@genmobile.com so we can help expedite your request.

    Q2: What GSM and CDMA phones are compatible with Gen Mobile?

    GSM NETWORK COMPATIBLE PHONES AND DATA DEVICES 1

    • Most unlocked 4G LTE GSM network phones or data devices 1
    • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
    • Most phones with SIM cards

     

    SPRINT NETWORK COMPATIBLE PHONES

    Sprint/Virgin/Boost Phones: All are compatible if they are not lost/stolen and provided that they have been paid off. In addition, they must have been on their original service for 12 months or must have been first activated more than 15 months ago. The existing SIM for these phones can be used, or you can check for a replacement SIM Kit (A, B, or C) on Gen Mobile’s Bring Your Own Phone list. See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that 3G phones do not require a SIM.

    Other Carrier Phones (U.S. Carriers): Many Verizon and universal phones, including from brands such as Apple, Samsung, Motorola, LG, and Google, are compatible with Gen Mobile. See the Gen Mobile’s Bring Your Own Phone list for compatible phones and the applicable SIM Kit (A, B, or C). See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that only phones manufactured for the USA or designed to be sold within the USA will work on the Gen Mobile network.

    Note: Many 3G Sprint/Virgin/Boost phones require manual MSL/MDN/MSID programming as described in Q10. For these phones, talk and text will work but data (including multimedia/group messaging) will not function.

    1 Data plans (for data devices such as hotspots and tablets) are only available for activation on the SoftPayPlus portal at this time.

    Q3: How can I check if a phone is compatible with Gen Mobile's GSM or CDMA Sprint network?

    GSM NETWORK

    Your GSM phone is compatible if it is listed below. However, you must check with your current carrier to make sure your phone is unlocked, free from contract, and paid off before bringing it to Gen Mobile.

    • Most unlocked 4G LTE GSM-network phones or data devices 1
    • Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
    • Most phones with SIM cards

    1 Data plans (for data devices such as hotspots and tablets) are only available for activation on the SoftPayPlus portal at this time.

    SPRINT NETWORK

    Click the "Check Compatibility" button and enter the phone's IMEI/ESN/DEC to determine whether it is compatible with the Sprint Network.

    CHECK COMPATIBILITY

    COMPATIBILITY MESSAGE EXPLAINER

    Device is valid and cleared for use - This phone is compatible and ready for activation.

    Phone owner account ID mismatch - If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.

    Phone owner account ID mismatch FED not met - This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.

    Device is in use - This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.

    DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table - This phone is not compatible.

    DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku - This phone is not compatible.

    DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy - This phone is compatible but you must contact the current carrier to unlock the phone.

    Device is either STOLEN OR LOST - Device has been reported lost or stolen and cannot be activated.

    ESN exist in inventory, cannot be used for BYOD. - This phone was previously activated on Gen Mobile. It can be re-activated on VidaPay or SoftPayPlus.

    INVALID_DEVICE_ID: The input deviceID is incorrect and invalid. - The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

    You can also call Gen Mobile’s dealer support line at 1 (833) 436-6624, click here to chat with us, or email dealer@genmobile.com and provide us the 15-digit IMEI of your phone.

    Q4: Does the phone need to be unlocked?

    Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

    Q5: How do I know which SIM Kit or SIM Card Part Number to use?

    GSM NETWORK

    You must have a Gen Mobile GSM SIM card to activate on our GSM network. This SIM card bears the Gen Mobile GSM logo on it and works in all 4G LTE compatible phones. To purchase Gen Mobile's GSM SIM cards, click here.

     

    SPRINT NETWORK

    To find the SIM card part number specific for your phone, select your Make, Model, and Carrier and hit the “search” button. The site will display the Gen Mobile SIM kit or SIM part number that is compatible with your phone.

    Q6: What if I have loose Sprint SIMs cards and need to know which SIM works with my phone?

    GSM NETWORK

    You must have a Gen Mobile GSM SIM card to activate on our GSM network. This SIM card bears the Gen Mobile logo on it and works in all 4G LTE compatible phones. To purchase Gen Mobile's GSM SIM cards, click here.

     

    SPRINT NETWORK

    To find the correct loose SIM card for your phone, go to Sprint’s Bring Your Own Phone site https://www.sprint.com/en/shop/bring-your-phone-to-sprint.html?INTCID=LP:BYOD:Shop, enter your phone’s IMEI, and:

    If the first page displays the message “The Sprint network will work for you”, click on “I have a Sprint SIM card” and enter the ICCID number under “Validate Your SIM”.

      • If it is the incorrect SIM, the site will display “IMEI/MEID and SIM incompatible”.
      • If it is the correct SIM, the site will display, “Choose Your Plan”.
      • If the SIM is already being used in another phone, the site will display “SIM card already activated”. You cannot use a SIM that is already activated unless you call the current carrier to cancel the account associated with this SIM.

    If the first page displays the message “Choose Your Plan”, the site will display the most recent ICCID that was used in this phone. You can reuse this ICCID. If you do not have this SIM, click the “Edit” link and enter the ICCID number under “Validate Your SIM”.

      • If it is the incorrect SIM, the site will display “IMEI/MEID and SIM incompatible”.
      • If it is the correct SIM, the site will display, “Choose Your Plan”.
      • If the SIM is already being used in another phone, the site will display “SIM card already activated”. You cannot use a SIM that is already activated unless you call the current carrier to cancel the account associated with this SIM.

    Q7: How do I know if my customer has coverage?

    Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.

    Our GSM network runs on one of America's largest and most reliable networks. Click here to check coverage on our GSM network.

    Our CDMA network runs on the Nationwide Sprint® Network. Click here to check your coverage on the Sprint® Network.

    You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

    Q8: How can customers pay for their service?

    Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card or PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care, Gen Mobile’s free self-service app, which is available in the Apple App or Google Play store.

    Q9: How do my customers port their existing phone number to Gen Mobile?

    To order a port of an existing number, you will need the following information:

    • Account holder’s name
    • Account holder’s address
    • Account holder’s account number
    • Account holder’s password/PIN

    After you enter this information into the Activation Portal, the port will complete within 48 hours. Customers can also call 1 (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative to request a port and/or check port status. Customers should NOT cancel existing service until after the port is complete or they will lose their existing phone number.

    Q10: How do I buy SIMs, preactivated phones, or bulk activations from Gen Mobile?

    If your master agent does not carry Gen Mobile SIMs, preactivated phones, or if you need to perform bulk activations, you may purchase these products directly from Gen Mobile at the following minimum quantities.

    SIM cards: 100 SIMs or more

    Preactivated phone orders:  25 phones or more

    Bulk activations: 25 activations or more

    Please complete the Gen Mobile Account Setup Form, scan or take a photo of it, and email it to dealer@genmobile.com and include the items you would like to order in your email.

    If you are purchasing quantities below the minimums listed, please purchase from our Dealer Products Page.

    ACTIVATION QUESTIONS

    Q11: How do I activate a phone if the customer is porting in a phone number?

    GSM NETWORK

    After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

     

    SPRINT NETWORK

    After service stops working on the original carrier, insert the recommended SIM (A, B, or C) into the phone being activated. Next, turn on the phone and complete the activation process by dialing ##25327# for iPhones or ##72786# for other phones. These codes are written in the instructions enclosed in each SIM Kit. You should remind the customer to complete this step when their original service stops working. If the phone does not activate, try turning the phone off and on, and re-enter the activation codes. If your phone is still not activated, call 1 (833) 436-6624 or click here to chat with our dealer support team for troubleshooting help.

    Q12: How do I activate a phone if the customer is getting a new number?

    GSM NETWORK

    After completing a customer’s sign up for Gen Mobile on the Activation Portal, insert the Gen Mobile GSM SIM into the phone/data device that you are activating. You must reset your phone/data device network settings and activate your new Gen Mobile service. To reset your phone network settings go to your settings app > scroll to System or General Management > tap either reset or reset options > tap reset network settings > your device will restart. Once it does, your network settings will have been cleared and reset.

     

    SPRINT NETWORK

    After completing a customer’s sign up for Gen Mobile on the Activation Portal, insert the recommended SIM (A, B, or C) into the phone that you are activating. Next, turn on the phone and complete the activation process by dialing ##25327# for iPhones or ##72786# for other phones. If the phone does not activate, try turning the phone off and on, and re-enter the activation codes. If your phone is still not activated, call 1 (833) 436-6624 or click here to chat with our dealer support team for troubleshooting help.

    Q13: I need the MSL/MDN/MSID codes to program my 3G Sprint network CDMA phone. Where do I find this?

    If this phone was activated through the VidaPay portal, call our dealer support line at 1 (833) 436-6624 or click here to chat with us for the MSL/MDN/MSID codes.

    If this phone was activated through the SoftPayPlus portal, you will be provided the MSL/MDN/MSID codes on your receipt.

    To program the phone, dial ##MSL# and then “Edit” the MDN to your Gen Mobile phone number and “Edit” the MSID to the number provided. For Virgin phones, if the MSL code provided does not work, try using ##847446# or ##000000# as the MSL. Some phones have different programming instructions which can be found online by searching “Manually Program Sprint” and the phone name. You should use the related instructions at support.sprint.com. After you “Save” these edits, the phone should reboot and activate. For further assistance or troubleshooting, call 1 (833) 436-6624 or click here to chat with our dealer support team.

    Q14: How do I configure the APN settings for a phone activated on the GSM network?

    Some activations may require you to manually configure the phone's APN settings. Configuring the APN settings will enable your phone to use apps, the internet, and/or receive multimedia messages.
     
    Make sure to insert the SIM card into the device before making any APN edits or adding APN settings.

    Android

    Android – 8.0 (Oreo), 7.0 (Nougat), 6.0 (Marshmallow), 5.0 (Lolly Pop), 4.2 (Jelly Bean), 4.1 (Ice Cream Sandwich) & 4.0 (Kit Katt) – Internet and MMS

    1. Pull down the notifications screen & tap on Settings
    2. Tap on Mobile Data (some phones say “more”)
    3. Tap Mobile Networks (some phones have “Access Point Names” here)
    4. Tap Access Point Names
    5. Press the menu button
    6. Select New APN
    • Name:PPWG Mobile
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC: 310
    • MNC: 260
  • Select Menu and Save
  • Go back one screen to the APN list and tap on the dot to Enable the PWG Mobile APN
  • Restart phone & you’re set!
  • These settings have been tested to work with the Galaxy S3 and the HTC One S

    • Android 1.6 – 2.3.4 (Gingerbread) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • Select “Access Point Names”
  • Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
      • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • Android 1.5 (HTC G1 & Samsung Behold II) – Internet and MMS

    For Samsung Behold II,dial *#87927# and skip to step 5.

    1. Press the menu.
    2. Tap Settings.
    3. Tap Wireless Controls or Wireless & Networks.
    4. Tap Mobile Networks.
    5. Check that:
    • “Data Roaming” and “Use Only 2G Networks” are both unchecked.
  • Tap Access Point Names.
  • Press the menu button.
  • Select New APN.
    • Name:PWG
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC: 310
    • MNC: 260
    • APN Type:
    • If no APN settings are present, a restore to factory default settings may be required.

    Alcatel

    Alcatel 606A - Internet and MMS

    1. Put one of our SIM cards in the phone
    2. Press center button to enter the main menu
    3. Once in the main menu navigate down to “settings”
    4. Once in “settings” navigate down to “connectivity”
    5. In “connectivity” select “data account”
    6. In “data account” select “GPRS”
    7. Once in “GPRS” press “options” located bottom left
    8. Under “options” press “create”
    9. Edit “account name” and type “PWG GPRS” (without quotes)
    • Once typed press “options” and then “done”
    • Scroll down and highlight “APN” and press “edit”
    • Once in “APN” type “pwg” (without quotes)
    • Once typed press “options” and then “done”
    • Press “done” and press “yes” once prompt “add new GPRS data account?”
    • Press back out of “GPRS” and press back out of “data account”
    • Under “connectivity” scroll down and highlight “web” press “ok”
    • Press “ok” once “edit profile” is highlighted
    • Highlight “create” and press ”ok”
    • Change “account name” to “pwg” (without quotes) and press “options” and press “done”
    • Scroll down to “homepage” and change to whatever WAP mobile homepage you would like
    • Scroll down to “data account” and press “select”
    • Scroll down to “GRPS” and press “ok”
    • Scroll down and press “ok” over “PWG GPRS”
    • Now press “done” and press “yes” when prompt to “save?”
    • Scroll down and highlight “PWG GPRS” and press “options”
    • Press “ok” once “activate is highlighted

    Apple

    Apple iPhone - Internet and MMS (iOS Version 6 or Later)

    1. Go to "Settings", tap on WiFi and temporarily turn it OFF
    2. Back in "Settings", scroll down to "Messages" and tap to open it. Make sure MMS is OFF
    3. Go back to "Settings", tap on "General" and then "Cellular". Make sure "Enable 3G" is OFF & "Data Roaming" is ON.
    4. Scroll down & tap on "Cellular Data Network"
    5. Under "Cellular Data Network" put in the following:
    • Cellular Data APN: pwg
    • MMS APN: pwg
    • MMSC: http://pwg.mmsmvno.com/mms/wapenc
    • MMS Max Message Size: 1048576
    • MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
    • Leave all other fields blank
  • Click on the Home button to go back to the main phone screen
  • Go back to "Settings" one more time, scroll down and tap on "Messages" and turn it ON
  • Press the Home button and you're set to send & receive MMS on PWG
  • Once you have set it up and tested to see it works, you can re-enable WiFi, turn off Data Roaming and turn on 3G

    • Apple iPhone - Enabling 4G LTE on iOS Version 8

    1. Go to Home Screen
    2. Open Settings
    3. Select Cellular
    4. Select Enable LTE Switch
    5. Select Enable LTE
    6. LTE now enabled

    Apple iPhone - Internet and MMS (iOS Version 5 or Earlier)

    Cellular Data

    1. Select Settings.
    2. General Settings.
    3. Select Network.
    4. Select Cellular Data Network.
    5. Select APN.
    6. APN: pwg
    7. Username: Blank
    8. Password: Blank

    MMS

    1. APN: pwg
    2. Username: blank
    3. Password: blank
    4. MMSC: http://pwg.mmsmvno.com/mms/wapenc
    5. MMS Proxy: 216.155.165.50
    6. MMS Message Size: 1048576
    7. MMS UA Prof URL:http://www.apple.com/mms/uaprof.rdf

    Blackberry

    Blackberry – Internet and MMS

    Activating a BlackBerry on Prepaid Wireless Group with BIS services does not require additional programming for Web & MMS! This is done automatically when you activate your SIM and place it in your BlackBerry. Because of this you will be up and surfing the web in no time. However, if you experience connection issues with some internet connected Apps, follow these additional steps:

    1. Select Options or Settings and then select Options.
    2. Select Advanced Options.
    3. Select TCP (Option will say TCP/IP on OS 4.6 and higher).
    4. If applicable, check mark the APN Settings Enabled box.
    5. Enter pwg as the APN. Ensure no entries in the username or password fields.
    6. Click the back arrow and then select Save.

    Dell

    Dell Inspiron Mini 4G

    1. Select T-Mobile webConnect.
    2. Select Tools followed by Profiles.
    3. Select Add.
    4. Select Broadband.
    5. Select Create Custom Profile.
    6. Enter the following information:
    • Access Point Name: pwg
    • User name: [empty]
    • Password: [empty]
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Select Next
  • Enter the following:
    • Profile name: pwg
  • Select Finish
  • Select PWG Mobile and hit Connect.
  • Your device is now configured!

    • Google

    Google Nexus One & Nexus S – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • Select “Access Point Names”
  • Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
  • Press Menu
  • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • HTC

    HTC MyTouch (4G, 3G Slide, 3G) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” is unchecked and “Mobile network” is checked
  • Select “Mobile Networks”
  • Select “Access Point Names”
  • Press Menu
    • Select “Reset to Default”
  • Select “T-Mobile Data”
    • Select “Name” and populate the field with “PWG Data”
    • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
    • Select “OK”
    • Press Menu
    • Select “Save”
  • Select “T-Mobile MMS”
    • Select “Name” and populate the field with “PWG MMS”
      • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
      • Select “OK”
    • Select “MMSC” and add “pwg.” after “http://” and before “mms.”
      • Field should show “http://pwg.mmsmvno.com/mms/wapenc”
      • Select “OK”
    • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • HTC Dash (Windows Phone & Windows Mobile) – Internet Setup

    Internet Setup

    1. Click on Start.
    2. Select Settings.
    3. Select Connections.
    4. Select GPRS (DELETE ALL T-MOBILE OPTIONS).
    5. Select New and enter the following information:
    • Name: PWG
    • Connect to: Internet
    • Access point name: pwg
    • Username: Blank
    • Password: Blank
    • Primary dns: Blank
    • Secondary dns: Blank
    • IP address: Blank
  • Press Done.
  • Start.
  • Internet Explorer.
  • Menu.
  • Tools.
  • Options.
  • Connections.
  • “Automatically Detect Settings” should be Checked.
  • Done.

    • HTC HD2 – Internet and MMS

    Internet Setup

    1. From the home screen scroll to Settings.
    2. Select Wireless Controls.
    3. Select Menu on the bottom right.
    4. Select Connections.
    5. Select Advanced.
    6. Select “Select Networks”.
    7. Select New.
    8. Enter “PWG” in the field.
    9. Select Modem.
    10. Select New.
    11. Enter “SPWG Web” in the field – enter a name for the connection.
    12. Select “Cellular Line (GPRS)” in the field “Select a Modem”.
    13. Enter “pwg” in the field “Access point name”.
    14. Leave User name/Password/Domain blank.
    15. You should now see a black dot in front of PWG Web. Select OK on the top right.
    16. Ensure “PWG” is selected for both drop down menus.
    17. Your internet is now configured.

    MMS Setup

    1. From the home screen select the “Messages” application.
    2. Select Menu in the bottom right.
    3. Select Settings.
    4. Select Options.
    5. Select Menu in the bottom right.
    6. Select MMS Server.
    7. Select New.
    8. Enter the following:
    • Name: PWG MMS
    • IP Address: blank
    • Port number: blank
    • Server Address: http://pwg.mmsmvno.com/mms/wapenc
    • Connect via: PWG Web
    • Message size limit: 1024 KB
  • Select and hold down PWG MMS.
  • Select Set as Default.
  • There should be a green dot marked on the right of PWG MMS.
  • Your MMS is now configured.

    • HTC G1 and G2 – Internet and MMS

    Internet Setup

    1. Press the menu button (on front of phone).
    2. Tap Settings.
    3. Tap Wireless Controls.
    4. Tap Mobile Networks.
    5. Tap Access Point Names.
    6. Press the menu button.
    7. Select New APN.
    8. Enter the following details:
    • Name: PWG
    • APN: spwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC:
    • MNC:
    • APN Type:

    HTC HD7 – Internet only

    1. Press the right arrow
    2. Select settings
    3. Select cellular
    4. Select edit apn
    5. Enter the following settings:
    • APN: pwg
    • User name:blank
    • Password:blank
    • Press the check mark
  • Your internet is configured!

    • HTC Touch Pro 2

    Internet Settings

    1. Select Start
    2. Select Settings
    3. At the bottom left corner, select All Settings
    4. Select the connections folder
    5. Select the connections icon
    6. Select New
    7. For the Name of the Connection, enter PWG Web
    8. For Select a Modem, use Cellular Line (GPRS, 3G), do NOT use just Cellular line
    9. Select Next
    10. For Access Point Name, enter “pwg” in all lowercase letters.
    11. Select Next
    12. Leave Username, Password, and Domain blank and select Finish
    13. Tap and hold on SPWG Web and select Connect.
    14. Exit to the home screen.

    Picture Message Settings

    1. Select Start
    2. Select Text
    3. In the lower right corner, select Menu
    4. Select MMS Options
    5. At the bottom of the screen, select the Servers tab
    6. Select New
    7. Enter the following information,
    8. Server Name: PWG MMS
    9. Gateway:216.155.165.50
    10. Port Number: 8080
    11. Server Address: http://pwg.mmsmvno.com/mms/wapenc
    12. Connect Via: PWG Web*
    13. Send Limit: *Leave as default* (300k)
    14. Select Done
    15. Highlight PWG MMS and select Set As Default

    LG

    LG Optimus T and Optimus G2X – Internet and MMS

    1. Press Menu
    2. Select Settings
    3. Select Wireless & Networks
    • Check that Airplane mode is unchecked
  • Select Mobile Networks
    • Check that Data Enabled is checked
  • Select Access Point Name
    • *Note* T-Mobile US APN cannot be edited or delete
    • Press Menu
    • Select New APN
    • Enter the following settings:
      • Name:PWG Mobile
      • APN*:pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
    • Press Menu
    • Select Save
  • Make sure the green radio button is directly to the right of PWG Data MMS
  • Reboot phone.
  • Your Internet & MMS is now configured!

    • LG Generic (Sentio GS505, GS170, DLite) – Internet and MMS

    Many LG devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connection.
    4. Select Network Profile.
    5. Select Network Profile.
    6. Enter the following information:
    • Connection title: pwg
    • Auth: [None]
    • User name: [empty]
    • Password: [empty]
    • APN: pwg

    Browser Setup

    1. Select Menu.
    2. Select Media Net (if At&t).
    3. Select Browser Settings.
    4. Select Accounts.
    5. Select Options.
    6. Select New.
    7. Enter the following details:
    • Acct Name: PWG Web
    • Homepage: [User Preference]
    • Connection Type: TCP without proxy
    • Security: Non-Secure
    • Time out: 150
    • Network profile: PWG Web
    • Click Save
    • Check the box next to PWG Web

    MMS Setup

    1. Select Messages.
    2. Select Message Settings.
    3. Select MMS.
    4. Select message Center.
    5. Select Options.
    6. Select New.
    7. Enter the following information:
    • Name: PWG MMS
    • MMSC URL: http://pwg.mmsmvno.com/mms/wapenc
    • MMSC Proxy: 0.0.0.0
    • MMSC Port: 80
    • Connection Mode: TCP w/o Proxy
    • Network Profile: PWG Web
    • Click Save
    • Select Activate

    LG KP500

    Internet Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connection.
    4. Select Access points.
    5. Add profile.
    6. Connection title enter: PWG
    7. Bearer: GPRS
    8. Authentication: PAP
    9. Username: NONE
    10. Password: NONE
    11. APN enter: pwg
    12. Connection title enter: PWG
    13. Save
    14. Back to Connectivity.
    15. Internet profiles.
    16. Add profile.
    17. Title enter: PWG WEB
    18. Use proxy: On
    19. Proxy server address: 216.155.165.050
    20. Proxy server port: 8080
    21. Access point: PWG mobile
    22. Save
    23. Go to the internet.
    24. Settings.
    25. Profiles.
    26. Add profile
    27. Title: PWG
    28. Internet profile
    29. PWGWEB
    30. Save.
    31. Activate PWG WEB.

    MMS Setup

    1. Select Menu.
    2. Select Settings.
    3. Select Connectivity.
    4. Select Internet profiles.
    5. Add profile.
    6. Title: PWG MMS
    7. Use proxy: On.
    8. 216.155.165.050
    9. Proxy server port: 8080
    10. Access point: PWG
    11. Multi msg center
    12. Add center
    13. Title: PWG MMS
    14. MMSC URL: http://pwg.mmsmvno.com/mms/wapenc
    15. MMS profile
    16. PWG MMS
    17. Save, then press “Yes” to activate.

    Motorola

    Motorola RAZR v3 – Internet and MMS

    Many Motorola devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    WAP Setup

    1. Enter the Main Menu.
    2. Select Settings.
    3. Select Web Access.
    4. Select Web Sessions.
    5. Select New Entry.
    6. Enter the following information:
    • Name: PWG
    • Homepage: [Up to the customer]
    • Proxy 1: 0.0.0.0
    • Port 1: 8080
    • Domain 1: [empty]
    • DNS1: [empty]
    • DNS2: [empty]
    • GPRS APN: pwg
    • Username: [empty]
    • Password: [empty]
  • Select Done.
  • With PWG highlighted, select Options Set as Default.

    • MMS Setup

    1. Enter the Main Menu.
    2. Select Messaging.
    3. Select Options.
    4. Select Setup.
    5. Select Message Setup.
    6. Select Multimedia Message Setup.
    7. Select Server Info.
    8. Select Options.
    9. Select New.
    10. Enter the following details:
    • Service Name: PWG MMS
    • Server name: http://pwg.mmsmvno.com/mms/wapenc
    • Web Session Name: select PWG
  • Select Done.
  • Select pwg mms and there will be a check next to it that indicates it will be using that mms profile.

    • Motorola CLIQ (XT & 2) – Internet and MMS

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless & networks”
    • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • 4 Select “Mobile networks”
    • Check that “Data enabled” is checked.
  • 5 Select “Access Point Names”
  • 6 Delete all existing APNs
    • Select APN
    • Press Menu
    • Select “Delete APN”
  • Create new APN
    • Press Menu
    • Select “New APN”
    • Enter the following information:
      • Name: PWG Mobile
      • APN*: pwg
      • Proxy:
      • Port:
      • Username:
      • Password:
      • Server:
      • MMSC: http://pwg.mmsmvno.com/mms/wapenc
      • MMS Proxy:
      • MMS Port:
      • MCC: 310
      • MNC: 260
      • Authentication Type:
      • APN type:
      • *Case sensitive
  • Press Menu
  • Select “Save”

    • Nokia

    Nokia Devices

    Many Nokia devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Generic Internet Setup

    1. From the main menu select Settings.
    2. Select Configuration settings.
    3. Select Personal configuration settings.
    4. Select Add New.
    5. Select Services (or Web).
    6. Select Account name.
    7. Enter pwg.
    8. Select OK.
    9. Select Homepage and enter: http://www.google.com
    10. Select OK twice.
    11. Leave the Username and Password blank.
    12. Select Access point settings.
    13. Select Proxy.
    14. Select Disable.
    15. Select OK.
    16. Select Proxy address.
    17. Enter 0.0.0.0
    18. Select OK.
    19. Select Proxy Port.
    20. Enter 8080 and then select OK.
    21. Select Data bearer.
    22. Select GPRS and then select OK.
    23. Select Bearer settings.
    24. Select GPRS access point.
    25. Enter pwg as the access point and then select OK.
    26. Select Authentication.
    27. Select Normal and then select OK.
    28. Leave the Username and Password blank.
    29. Select Back twice.
    30. Select the PWG profile.
    31. Select Options.
    32. Select Activate Service Settings.
    33. Press the red End key to return to the home screen.

    Nokia 5230

    Internet Setup

    1. Menu.
    2. Settings.
    3. Connectivity.
    4. Destinations.
    5. Internet.
    6. Options.
    7. New access point.
    8. Tap on No.
    9. Tap on Packet data.
    10. Tap on the Text field.
    11. Enter PWG Web and then tap on the Green check mark.
    12. Tap on OK.
    13. Highlight the PWG Web and then tap on Options.
    14. Tap on Edit.
    15. Tap on Access point name.
    16. Enter “pwg” and tap on the Green check mark.
    17. Tap on OK.
    18. Tap on Homepage.
    19. Enter http://www.google.com/ and then tap on the Green check mark.
    20. Tap on OK.
    21. Tap on Options.
    22. Tap on Advanced settings.
    23. Tap on Proxy server address.
    24. Enter 216.155.165.050 and tap on the Green check mark.
    25. Tap on OK.
    26. Tap on Proxy port number.
    27. Enter 8080 and tap on the Green check mark.
    28. Tap on OK.
    29. Tap on Back until you reach the Main menu screen.
    30. Tap on the Internet icon.
    31. Tap on the Web icon.
    32. Tap on Options.
    33. Tap on Settings.
    34. Tap on General.
    35. Tap on Access point.
    36. Tap on Internet and tap on Options.
    37. Tap on Select access point.
    38. Highlight PWG Web and then tap on OK.
    39. Your manual internet will now be configured and set as default.

    MMS Setup

    1. Menu.
    2. Settings.
    3. Connectivity.
    4. Destinations.
    5. Multimedia msg.
    6. Options.
    7. New access point.
    8. Tap on No.
    9. Tap on Packet data.
    10. Tap on the Text field.
    11. MMS.
    12. Enter PWG and then tap on the Green check mark.
    13. Tap on OK.
    14. A new Access point is added.
    15. Highlight the new access point and then tap on Options.
    16. Tap on Edit.
    17. Tap on Access point name.
    18. Enter “pwg” and tap on the Green check mark.
    19. Tap on OK.
    20. Tap on Homepage.
    21. Text field.
    22. Enter: http://pwg.mmsmvno.com/mms/wapenc
    23. Tap on OK.
    24. Tap on Options.
    25. Tap on Advanced settings.
    26. Tap on Proxy server address.
    27. Enter 216.155.165.050 and tap on the Green check mark.
    28. Tap on OK.
    29. Tap on Proxy port number.
    30. Enter 8080 and tap on the Green check mark.
    31. Tap on OK.
    32. Tap on Back until you reach the Main menu screen.
    33. Tap on the Messaging icon.
    34. Tap on Options.
    35. Tap on Settings.
    36. Tap on Multimedia Message..
    37. Tap on Access point.
    38. Tap on MMS.
    39. Tap on PWG OK.

    Samsung

    Samsung Galaxy S (3G, 4G)

    From the home screen

    1. Press Menu
    2. Select “Settings”
    3. Select “Wireless and networks”
    • Check that “Flight Mode” is unchecked
  • Select “Mobile Networks”
    • Check that “Use packet data” is checked
  • Select “Access Point Names”
  • Press Menu
    • Select “Reset to default”
  • Select “T-Mobile US”
    • Select “Name” and populate the field with “PWG Data MMS” (not required)
      • Select “OK”
    • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
      • Select “OK”
    • Select “MMSC” and add “pwg.” after “http://” and before “mms.”
      • Field should show “http://pwg.mmsmvno.com/mms/wapenc”
      • Select “OK”
    • Press Menu
      • Select “Save”
  • Reboot phone.
  • Your Internet and MMS is now configured!

    • Samsung Gravity (1,2,3,T) and Most Samsung Devices – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. Dial*#87927#
    2. Choose a profile to edit
    3. Press Options
    4. Select Edit
    5. Enter the following settings
    • Set name:PWG WEB
    • Access name: pwg
    • Auth Type:Normal
    • User ID:blank
    • Password: blank
    • Protocol:HTTP
    • Home URL:http://www.google.com/
    • Proxy Address: 216.155.165.50
    • Port: 8080
    • Linger Time(Sec.): 300
  • Press Save.
  • Radio dot should be on the right of PWG WEB

    • MMS

    1. Dial*#87667#
    2. Press create
    3. Enter the following settings
    • Set name:PWG MMS
    • Access name: pwg
    • Auth type:Normal
    • User ID:blank
    • Password:blank
    • Protocol:HTTP
    • Home URL: http://pwg.mmsmvno.com/mms/wapenc
    • Proxy address: 0.0.0.0
    • Linger Time: 300
  • Press Save.
  • Radio dot should be on the right of PWG MMS

    • Samsung Behold (Highlight, Memoir & Solstice) – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. *#87927#
    2. In the Admin setting.
    3. Network & call settings.
    4. Connections.
    5. Network profiles menu, you will need to delete the DM Profile and the TMO_DS profile.
    6. Name: PWG
    7. APN or Access Point : pwg
    8. Proxy: 216.155.165.050
    9. Home URL: http://www.google.com
    10. Port: 8080
    11. Linger Time: 3003
    12. Auth Type: Not Set or empty
    13. Internet (you will need to edit the Browser Profile).

    MMS (you will need to edit the MMS profile)

    1. Name: PWG MMS
    2. Access name: pwg
    3. Proxy: 216.155.165.050:8080
    4. Home URL: http://pwg.mmsmvno.com/mms/wapenc

    Samsung A-Series Phones – Internet and MMS Setup

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet

    1. Menu.
    2. Settings.
    3. Application Settings.
    4. Browser Settings.
    5. Options.
    6. New.
    7. Set Name: PWG Web
    8. Access Name: pwg (All Lowercase)
    9. Auth Type: none
    10. User ID: blank
    11. Password: blank
    12. Protocol: HTTP
    13. Home URL: http://www.google.com/
    14. Proxy Address: 216.155.165.050
    15. Port: 8080
    16. Linger Time: 3003
    17. Save
    18. Highlight PWGe Web and Save.

    MMS

    1. Menu.
    2. Settings.
    3. Application Settings.
    4. Messaging Settings.
    5. Multimedia Message.
    6. Multimedia Message Profiles.
    7. Options.
    8. New.
    9. Set Name: PWG MMS
    10. AcAuth Type: Secure
    11. User ID: blank
    12. Password: blank
    13. Protocol: HTTP
    14. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    15. Proxy Address: 216.155.165.050
    16. Port: 8080
    17. Linger Time: 3003
    18. Save
    19. Highlight PWG MMS and Save.

    Samsung T-Series Phones – Internet and MMS

    Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

    Internet Setup

    1. Enter *#87927#
    2. Name: PWG Web
    3. APN: pwg
    4. Auth Type: none
    5. Username: blank
    6. Password: blank
    7. Protocol: HTTP
    8. Home URL: http://www.google.com/
    9. Proxy Address: 216.155.165.050
    10. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
    11. Linger Time: 3003
    12. Save

    MMS Setup

    1. Enter *#87927#
    2. Select MMS.
    3. Name : PWG MMS
    4. APN: pwg (All lowercase)
    5. Auth Type: Secure
    6. Username: blank
    7. Password: blank
    8. Protocol: HTTP
    9. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    10. Proxy Address: 216.155.165.050
    11. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
    12. Linger Time: 3003
    13. Save

    Alternative Internet Setup

    1. Enter *#87927#
    2. Select Profile Settings.
    3. Choose an empty profile to edit the settings on, usually Profile 2.
    4. Name : PWG Web
    5. Home URL: http://www.google.com/
    6. Proxy Enabled.
    7. Auth Type: none
    8. Username: blank
    9. Password: blank
    10. Protocol: HTTP
    11. Select GPRS Settings
    12. Proxy Address: 216.155.165.050
    13. Proxy Port: 8080
    14. APN or Access Point: pwg (All lowercase)
    15. Save
    16. Save again.
    17. Go back to the screen where it says Current Profile and Profile Settings.
    18. Select Current Profile.
    19. Highlight PWG Web then press save.

    Alternative MMS Setup

    1. Enter *#87667#
    2. Select Profile Settings.
    3. Choose an empty profile to edit the settings on, usually Profile 2.
    4. Name : PWG MMS
    5. Home URL: http://pwg.mmsmvno.com/mms/wapenc
    6. Proxy Enabled.
    7. Auth Type: Secure
    8. Protocol: HTTP
    9. Username: blank
    10. Password: blank
    11. Select GPRS Settings
    12. Proxy Address: 216.155.165.050
    13. Proxy Port: 8080
    14. APN or Access Point: pwg (All lowercase)
    15. Save
    16. Save again.
    17. Go back to the screen where it says Current Profile and Profile Settings.
    18. Select Current Profile.
    19. Highlight PWG Web then press save.

    Unimax

    UMX V351

    1. Navigate to settings (The gear looking icon).
    2. Look at the bottom four Icons and you want to be in the "Network" tab within the setting.
    3. Tap "More..." > Tap "Mobile networks" > Tap "Access Point Names".
    4. Towards the top right center Tap the "Cross with a circle around it".
    5. Enter the following information:
    • Name: PWG
    • APN: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC:http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC:310
    • MNC:260
    • Authentication type:
    • APN type:default,mms,supl
    • APN protocol:IPv4
    • APN roaming protocol:IPv4
    • Bearer:Unspecified
    • MVNO type:None
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Tap top right vertical three dots  Tap save.
  • Choose the "PWG" profile by Tapping circle to the right of "PWG" (Now PWG circle will have blue dot in the center).
  • Press "home" soft key.
  • Your device is now configured!

    • ZTE

    ZTE – Internet Only

    1. Select T-Mobile webConnect.
    2. Select Tools followed by Profiles.
    3. Select Add.
    4. Select Broadband.
    5. Select Create Custom Profile.
    6. Enter the following information:
    • Access Point Name: pwg
    • User name: [empty]
    • Password: [empty]
  • Select Next
  • Select the following:
    • Obtain an IP automatically
    • Obtain DNS server address automatically
  • Select Next
  • Enter the following:
    • Profile name: PWG Mobile
  • Select Finish
  • Select PWG Mobile and hit Connect.
  • Your device is now configured!

    • SPRINT NETWORK
    ACTIVATION TROUBLESHOOTING TIPS

    Q15: I received the “INVALID SIM – DOES_NOT_EXIST_IN_DB” pop-up message after pressing the Validate button? What does this mean?

    If you receive “INVALID SIM – DOES_NOT_EXIST_IN_DB” pop-up message, your phone is not compatible with Gen Mobile.

    Q16: I received a pop-up error message “INVALID SIM – Sim is already activated” after pressing the Validate button? What does this mean?

    If you receive “INVALID SIM – Sim is already activated” pop-up message, this ICCID and/or ESN has already been activated in the VidaPay portal previously. Please call VidaPay’s customer service line at (877) 956-2359 to have them clear the ICCID or ESN from their system. Then, you can re-activate the phone in the VidaPay system.

    Q17: My order receipt displayed “PENDING” status and then changed to “FAIL” status. What does this mean?

    “PENDING” changed to “FAILED” with “Status: 52 Activation Message ESN_IN_USE: Device is in use” message: If you are activating a Sprint network phone that is currently being used, you MUST submit your activation with a PORT-IN request or call the carrier to cancel the account. If you do not, your order receipt will show “PENDING” status and change to “FAILED” status within 24 hours with a Status: 52 Activation Message ESN_IN_USE: Device is in use message. VidaPay will issue a refund back to your account balance after your order changes to “FAIL” status. Once your order changes to “FAILED” status, you can re-submit your IMEI and ICCID with a PORT-IN request for activation.

    “PENDING” changed to “FAILED” with “DOES_NOT_EXIST_IN_DB” message: If after you submit a PORT-IN request, your order goes into “PENDING” status and changes to “FAILED” status with “DOES_NOT_EXIST_IN_DB” message, then your device is financially locked. You will need to call the phone’s current carrier to request an unlock, if possible. Please note: We are working with VidaPay to change this message to read “100 INVALID_FIN_ELIGIBILITY_DATE: Device is not in good financial standing.”

    SPRINT COMPATIBLE SIM KIT & PART FINDER

    SPRINT COMPATIBLE SIM KIT & PART FINDER

    SPRINT IMEI/ESN/DEC COMPATIBILITY CHECKER

    SPRINT IMEI/ESN/DEC COMPATIBILITY CHECKER

    CHECK COMPATIBILITY

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    +1 (833) 436-6624

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    (M) = Includes Mobile and Landline

    Algeria

    American Samoa (M)

    Andorra (M)

    Angola

    Argentina (M)

    Armenia

    Aruba

    Australia (M)

    Bahamas

    Bahrain

    Bangladesh (M)

    Belgium

    Bermuda (M)

    Bhutan (M)

    Bolvia

    Botswana

    Brazil (M)

    Brunei (M)

    Bulgaria

    Cambodia (M)

    Canada (M)

    Cayman Islands

    Chile (M)

    China (M)

    Colombia (M)

    Costa Rica (M)

    Croatia (M)

    Curacao

    Cyprus (M)

    Czech Republic (M)

    Denmark (M)

    Dominican Republic

    Egypt

    Estonia

    Faroe Islands (M)

    France (M)

    French Guiana (M)

    Germany (M)

    Gibraltar

    Greece

    Guadeloupe (M)

    Guam (M)

    Guatemala

    Hong Kong (M)

    Hungary (M)

    Iceland (M)

    India (M)

    Indonesia (M)

    Ireland (M)

    Israel (M)

    Italy

    Japan (M)

    Kazakhstan (M)

    Kuwait (M)

    Laos (M)

    Liechtenstein

    Luxembourg (M)

    Macao (M)

    Malaysia (M)

    Malta (M)

    Mariana Islands (M)

    Martinique (M)

    Mauritius (M)

    Mayotte Island (M)

    Mexico (M)

    Monaco

    Mongolia (M)

    Morocco

    Mozambique

    Namibia (M)

    Nepal 

    New Zealand (M)

    Nigeria

    Norway (M)

    Oman

    Pakistan (M)

    Panama

    Paraguay (M)

    Peru (M)

    Poland

    Portugal

    Puerto Rico (M)

    Reunion Island (M)

    Romania (M)

    Russia

    San Marino

    Saudi Arabia

    Singapore (M)

    Slovakia (M)

    South Korea (M)

    Spain (M)

    Swaziland

    Sweden (M)

    Switzerland

    Taiwan (M)

    Thailand (M)

    Turkey

    United Kingdom (M)

    Uruguay (M)

    US Virgin Islands (M)

    Uzbekistan

    Venezuela

    Vietnam (M)

    Zimbabwe

    Algeria

    American Samoa (M)

    Andorra (M)

    Angola

    Argentina (M)

    Armenia

    Aruba

    Australia (M)

    Bahamas

    Bahrain

    Bangladesh (M)

    Belgium

    Bermuda (M)

    Bhutan (M)

    Bolvia

    Botswana

    Brazil (M)

    Brunei (M)

    Bulgaria

    Cambodia (M)

    Canada (M)

    Cayman Islands

    Chile (M)

    China (M)

    Colombia (M)

    Costa Rica (M)

    Croatia (M)

    Curacao

    Cyprus (M)

    Czech Republic (M)

    Denmark (M)

    Dominican Republic

    Egypt

    Estonia

    Faroe Islands (M)

    France (M)

    French Guiana (M)

    Germany (M)

    Gibraltar

    Greece

    Guadeloupe (M)

    Guam (M)

    Guatemala

    Hong Kong (M)

    Hungary (M)

    Iceland (M)

    India (M)

    Indonesia (M)

    Ireland (M)

    Israel (M)

    Italy

    Japan (M)

    Kazakhstan (M)

    Kuwait (M)

    Laos (M)

    Liechtenstein

    Luxembourg (M)

    Macao (M)

    Malaysia (M)

    Malta (M)

    Mariana Islands (M)

    Martinique (M)

    Mauritius (M)

    Mayotte Island (M)

    Mexico (M)

    Monaco

    Mongolia (M)

    Morocco

    Mozambique

    Namibia (M)

    Nepal 

    New Zealand (M)

    Nigeria

    Norway (M)

    Oman

    Pakistan (M)

    Panama

    Paraguay (M)

    Peru (M)

    Poland

    Portugal

    Puerto Rico (M)

    Reunion Island (M)

    Romania (M)

    Russia

    San Marino

    Saudi Arabia

    Singapore (M)

    Slovakia (M)

    South Korea (M)

    Spain (M)

    Swaziland

    Sweden (M)

    Switzerland

    Taiwan (M)

    Thailand (M)

    Turkey

    United Kingdom (M)

    Uruguay (M)

    US Virgin Islands (M)

    Uzbekistan

    Venezuela

    Vietnam (M)

    Zimbabwe

    Algeria

    American Samoa (M)

    Andorra (M)

    Angola

    Argentina (M)

    Armenia

    Aruba

    Australia (M)

    Bahamas

    Bahrain

    Bangladesh (M)

    Belgium

    Bermuda (M)

    Bhutan (M)

    Bolvia

    Botswana

    Brazil (M)

    Brunei (M)

    Bulgaria

    Cambodia (M)

    Canada (M)

    Cayman Islands

    Chile (M)

    China (M)

    Colombia (M)

    Costa Rica (M)

    Croatia (M)

    Curacao

    Cyprus (M)

    Czech Republic (M)

    Denmark (M)

    Dominican Republic

    Egypt

    Estonia

    Faroe Islands (M)

    France (M)

    French Guiana (M)

    Germany (M)

    Gibraltar

    Greece

    Guadeloupe (M)

    Guam (M)

    Guatemala

    Hong Kong (M)

    Hungary (M)

    Iceland (M)

    India (M)

    Indonesia (M)

    Ireland (M)

    Israel (M)

    Italy

    Japan (M)

    Kazakhstan (M)

    Kuwait (M)

    Laos (M)

    Liechtenstein

    Luxembourg (M)

    Macao (M)

    Malaysia (M)

    Malta (M)

    Mariana Islands (M)

    Martinique (M)

    Mauritius (M)

    Mayotte Island (M)

    Mexico (M)

    Monaco

    Mongolia (M)

    Morocco

    Mozambique

    Namibia (M)

    Nepal 

    New Zealand (M)

    Nigeria

    Norway (M)

    Oman

    Pakistan (M)

    Panama

    Paraguay (M)

    Peru (M)

    Poland

    Portugal

    Puerto Rico (M)

    Reunion Island (M)

    Romania (M)

    Russia

    San Marino

    Saudi Arabia

    Singapore (M)

    Slovakia (M)

    South Korea (M)

    Spain (M)

    Swaziland

    Sweden (M)

    Switzerland

    Taiwan (M)

    Thailand (M)

    Turkey

    United Kingdom (M)

    Uruguay (M)

    US Virgin Islands (M)

    Uzbekistan

    Venezuela

    Vietnam (M)

    Zimbabwe