Signing up for Gen Mobile is fast and easy! Simply choose a Gen Mobile phone or BYOP Activation kit, a service plan, and complete your online order. To get started, click here.

Gen Mobile offers prepaid mobile service, so you won't need to sign an annual contract or undergo a credit check to benefit from our phone and plan deals. You won’t incur early termination fees, overage charges, or contractual obligations.

Yes! To bring your phone number to Gen Mobile, you will need the following account information:

• First and last name

• 10-digit phone number

• Account number

• Account porting PIN (Ask your carrier for the number transfer PIN, also known as a porting PIN that is required to port your number, and request the removal of any port protection.)

• Complete address (including street number, street name, city, state, and 5-digit zip)

To expedite your number transfer to Gen Mobile, we recommend the following:

• Call your carrier and verify your account information before starting the number transfer/port process, pay off any balance due, and remove any number transfer/port protection feature

• Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the number transfer process

• Make sure the device you are bringing to Gen Mobile is network unlocked, paid off, 5G or 4G LTE compatible, and not barred for any reason (e.g., reported lost or stolen)

• Do not submit another number transfer/port request for a phone number already transferred within the past 48 hours.

For assistance with transferring your phone number, contact our Customer Care Team.

Yes, but first, using our compatibility checker, you should check your phone’s compatibility with Gen Mobile’s Network. Gen Mobile is powered by three of America’s largest 5G networks. Our networks are compatible with most phones such as:

• AT&T, Cricket Wireless, Consumer Cellular, H20 Wireless, and US Mobile phones

• T-Mobile, Metro by T-Mobile, Mint Mobile, and Ultra Mobile phones

• Boost Mobile phones (2022 and newer)

• GSM unlocked phones

If you need help checking your device compatibility, call Customer Care or click here to chat with a Gen Mobile Customer Care representative.

Note: Before bringing your device to Gen Mobile, it must be unlocked, free from a contract, and paid off. Call your current carrier to check its status.

Yes, you can request a new phone number when you call or chat to activate your phone. A new phone number will auto-generate based on your requested ZIP code and area code availability in that ZIP code. You can also contact our Customer Care Team to request a new number anytime.

All Gen Mobile plans include several free calling features, including unlimited calling to 100+ destinations, caller ID, call forwarding, Wi-Fi calling (if supported on your phone), call waiting, 3-way conference calling, voicemail, caller ID blocking, and international direct dial.

Please contact our Customer Care Team if you need help with call forwarding, Wi-Fi calling, caller ID blocking, or any other features.

Gen Mobile offers nationwide 5G/4G LTE services on America's Largest 5G Networks. Our networks work with most GSM unlocked phones. Our Rose Network is compatible with most T-Mobile phones. Our Sky network is compatible with most AT&T phones. Click here to check coverage.

You can also contact our Customer Care Team to check coverage.

Yes, you’ll need to purchase a SIM card from Gen Mobile to activate your service unless you activate an eSIM with one of our authorized retailers. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call Customer Care or click here to chat with a customer care representative.

All SIM card orders come with three different SIM card sizes:

• Standard SIM (15 x 25mm)

• Micro SIM (12 x 15mm)

• Nano SIM (8.8 x 12.3mm)

Carefully pop out the SIM card from the SIM tray and replace it with the correct SIM card size compatible with your phone.

If you are on our $10 plan, enjoy unlimited calling to 100+ destinations as part of your plan features.  Click here to view the list of 100+ unlimited calling destinations. To make calls to international destinations beyond our unlimited 100+ destinations, purchase additional international talk credit add-ons in $5 increments through the MyGenMobile App or call our Customer Care Team. Click here to view international rates.

If you are on a plan $20 or higher, enjoy unlimited calling to 100+ destinations as part of your plan features.  Click here to view the list of 100+ unlimited calling destinations. To call international destinations outside of our 100+ destinations list, you can use your FREE $10 international talk credit. Once you use up your $10 international talk credit, you can purchase international talk credit add-ons in $5 increments through the MyGenMobile App or call our Customer Care Team. Click here to view international rates.

Note: Unlimited calling to 100+ destinations is for unlimited calls to the first 20 unique international phone numbers called per month.

All Gen Mobile plans are mobile hotspot capable. On plans $10 to $40, you can connect other internet-capable devices, such as a tablet, computer, and TV, to your mobile hotspot. Data pulls from your plans' high-speed data allotment. The $50 plan includes a 10GB mobile hotspot limit Data pulls from your plans' high-speed data allotment.

If you buy 3 months of service on Gen Mobile, you can save 10% to 15% on your monthly plan cost, depending on your chosen plan. Your monthly data balance does not roll over or is not combined during the 3-month plan period. Your monthly data allowance still expires every 30 days.