Activate Sprint on
VidaPay or SoftPayPlus

Activate Sprint on VidaPay or SoftPayPlus

STEP 1: Is your phone compatible?

Click on the "Check Compatibility" button to enter the IMEI/ESN/DEC and see whether your phone will work on Gen Mobile.

3G PHONES: If it is a compatible, go ahead and activate the phone on VidaPay or SoftPayPlus.

4G PHONES: If it is compatible, go to Step 2.

Device is valid and cleared for use

This phone is compatible and ready for activation.

Phone owner account ID mismatch

If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.

Phone owner account ID mismatch FED not met

This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.

Device is in use

This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.

DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table

This phone is not compatible.

DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku

This phone is not compatible.

DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy

This phone is compatible but you must contact the current carrier to unlock the phone.

Device is either STOLEN OR LOST

Device has been reported lost or stolen and cannot be activated.

ESN exist in inventory, cannot be used for BYOD.

This phone was previously activated on Gen Mobile. It can be re-activated on VidaPay or SoftPayPlus.

INVALID_DEVICE_ID: The input deviceID is incorrect and invalid.

The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

COMPATIBILITY MESSAGE WHAT DOES THIS MEAN?

Device is valid and cleared for use

This phone is compatible and ready for activation

Phone owner account ID mismatch

If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.

Phone owner account ID mismatch FED not met  

This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.

Device is in use

This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.

DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table

This phone is not compatible.

DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku

This phone is not compatible.

DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy

This phone is compatible but you must contact the current carrier to unlock the phone.

Device is either STOLEN OR LOST

Device has been reported lost or stolen and cannot be activated.

ESN exist in inventory, cannot be used for BYOD.

This phone was previously activated on Gen Mobile. It can be re-activated on VidaPay or SoftPayPlus.

INVALID_DEVICE_ID: The input deviceID is incorrect and invalid.

The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

STEP 2: Does your 4G phone have the correct Sprint SIM card?

SPRINT, BOOST, VIRGIN MOBILE, or SPRINT MVNO 4G PHONES: The existing SIM can be re-used with Gen Mobile! If your Sprint phone is missing the original SIM card, use the search tool below to find the correct SIM Kit or SIM Part specific for the phone.

ALL OTHER PROVIDER 4G PHONES: Use the search tool below to find the correct SIM Kit or SIM Part specific for the phone.

SPRINT COMPATIBLE SIM KIT & PART FINDER

STEP 3: If you've completed step 1 and 2, your ready to activate the Sprint Network on VidaPay or SoftPay Plus!

If your 4G phone is compatible and has the correct SIM card, go ahead and activate the phone on VidaPay or SoftPayPlus.

STEP 1: Is your phone compatible?

Click on the "Check Compatibility" button to enter the IMEI/ESN/DEC and see whether your phone will work on Gen Mobile.

3G PHONES: If it is a compatible, go ahead and activate the phone on VidaPay or SoftPayPlus.

4G PHONES: If it is compatible, go to Step 2.

COMPATIBILITY MESSAGE WHAT DOES THIS MEAN?

Device is valid and cleared for use

This phone is compatible and ready for activation

Phone owner account ID mismatch

If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.

Phone owner account ID mismatch FED not met  

This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.

Device is in use

This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.

DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table

This phone is not compatible.

DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku

This phone is not compatible.

DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy

This phone is compatible but you must contact the current carrier to unlock the phone.

Device is either STOLEN OR LOST

Device has been reported lost or stolen and cannot be activated.

ESN exist in inventory, cannot be used for BYOD.

This phone was previously activated on Gen Mobile. It can be re-activated on VidaPay or SoftPayPlus.

INVALID_DEVICE_ID: The input deviceID is incorrect and invalid.

The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

STEP 2: Does your 4G phone have the correct Sprint SIM card?

SPRINT, BOOST, VIRGIN MOBILE, or SPRINT MVNO 4G PHONES: The existing SIM can be re-used with Gen Mobile! If your Sprint phone is missing the original SIM card, use the search tool below to find the correct SIM Kit or SIM Part specific for the phone.

ALL OTHER PROVIDER 4G PHONES: Use the search tool below to find the correct SIM Kit or SIM Part specific for the phone.

SPRINT COMPATIBLE SIM KIT & PART FINDER

STEP 3: If you have completed step 1 and 2, you are ready to activate the Sprint Network on VidaPay or SoftPayPlus!

If your 4G phone is compatible and has the correct SIM card, go ahead and activate the phone on VidaPay or SoftPayPlus.