Federal Affordable Connectivity Program

Congress recently created the Affordable Connectivity Program, a new long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the connections we need for work, school, health care and more for a long time.

The new Affordable Connectivity Program is a government program that collaborates with wireless carriers, like Gen Mobile, to offer payment assistance to eligible households, based on income or other factors, as well as a one-time device subsidy on an eligible device per qualified household. The service offering can be switched at any time and ACP discount applied once each calendar month.

Eligible customers will receive a FREE Gen Mobile 7GB plan and smartphone through the new Affordable Connectivity Program.

Federal Affordable Connectivity Program

Eligible customers will receive a free Gen Mobile 7GB plan and smartphone through the new Affordable Connectivity Program.

Congress recently created the Affordable Connectivity Program, a new long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the connections we need for work, school, health care and more for a long time.

The new Affordable Connectivity Program is a government program that collaborates with wireless carriers, like Gen Mobile, to offer payment assistance to eligible households, based on income or other factors, as well as a one-time device subsidy on an eligible device per qualified household. The service offering can be switched at any time and ACP discount applied once each calendar month.

Federal Affordable Connectivity Program

Eligible customers will receive a free Gen Mobile 7GB plan and smartphone through the new Affordable Connectivity Program.

Congress recently created the Affordable Connectivity Program, a new long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the connections we need for work, school, health care and more for a long time.

The new Affordable Connectivity Program is a government program that collaborates with wireless carriers, like Gen Mobile, to offer payment assistance to eligible households, based on income or other factors, as well as a one-time device subsidy on an eligible device per qualified household. The service offering can be switched at any time and ACP discount applied once each calendar month.

FREQUENTLY ASKED QUESTIONS

Q1: What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP), which replaces the Emergency Broadband Benefit (EBB) program, provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP benefit is limited to one monthly service discount and one device discount per household. You may be eligible for the ACP based on your income or other qualifying criteria.

Q2: Who is eligible for the ACP?

A household* is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines;
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year; or
  • Received a Federal Pell Grant during the current award year

*A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.

Q3: What service is being offered with this program? Do I bring my own phone?

You can apply the $30 ACP discount and receive free mobile service if you choose the Unlimited Talk, Text and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices, or, when available, you may apply the $30 ACP discount to a different phone or connected device plan and pay the difference between the discount and the plan cost if the plan you choose is more expensive. Qualifying new customers will receive a Gen Mobile SIM card in the mail. Qualifying existing customers can have their discount applied to their Gen Mobile plan, or if the customer would like a new phone number/account, a Gen Mobile SIM card will be mailed to them.

The 7 GB ACP plan may include the following features:

    • Unlimited nationwide calling in the U.S.
    • Unlimited international calling to 100+ countries (Scroll down to view Gen Mobile's free unlimited 100+ countries list.)
    • Unlimited global text
    • High-speed 5G/4G LTE data

Q4: How do I enroll?

New and current Gen Mobile customers who are eligible to enroll in the ACP program if a member of the household qualifies under the ACP rules. Check to see if you qualify by starting your application here: acp.genmobile.com

Q5: What phones are compatible with Gen Mobile?

Gen Mobile's ACP service runs the Nation's largest 5G/4G LTE GSM Network*.

Compatible phones and data devices include the following:

  • Most unlocked 5G/4G LTE VoLTE capable GSM-network phones or data devices
  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, or Straight Talk phones and data devices
  • Most phones with SIM cards

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

Q6: How do I check my coverage?

Gen Mobile's ACP service runs on the Nation's largest 5G/4G LTE GSM network. Click here to check coverage on our GSM network.

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Q7: Can I keep my phone number?

Yes. Simply call 1 (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative to submit a number transfer/port request. You will need to provide the care rep the information below.

  • existing phone number
  • account number
  • account address
  • account PIN code

You may need to contact your current carrier for this information. Customers should NOT cancel their existing service until after the port is complete or they will lose their existing phone number.

Q8: Can I lose my ACP benefit?

It is possible for you to lose your ACP benefit if you no longer qualify under any of the federal benefit programs or if you do not use your ACP benefit at least once every 30 days. We will notify you if you do not have usage and you will have 15 days to use your Gen Mobile ACP plan or confirm with us that you still want to receive your ACP benefit.

Q9: Can I get more information about the ACP?

Yes, please visit https://acpbenefit.org.

Q10: What if I have a complaint about my benefit?

You can reach our customer care at 855-GEN-4ACP (855-496-4227) or the FCC’s helpline at Consumer Complaint Center 877-384-2575 or website.

Q11: What do I do now that I've received my new phone?

Step 1: Activate your service

  • Turn on your phone and call 611.
  • Press (1) for English and press (2) for Spanish.
  • After you make your language selection, press (2) to activate your phone.
  • (If we helped you activate your phone in person, skip this step.)

Step 2: Make your first call

  • Call a friend, a family member, anybody. Make sure your new service is working perfectly!

Step 3: Keep your service active

  • Make a call, send a text, or use cellular data at least once every 30 days to continue service eligibility. Going online using Wi-Fi does not count as using cellular data! If you want to transfer your personal phone number to this service, contact us.

For further information, please visit our T&Cs page.

NEED HELP?

+1 (833) 528-1380

FREQUENTLY ASKED QUESTIONS

Q1: What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP), which replaces the Emergency Broadband Benefit (EBB) program, provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP benefit is limited to one monthly service discount and one device discount per household. You may be eligible for the ACP based on your income or other qualifying criteria.

Q2: Who is eligible for the ACP?

A household* is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines;
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year; or
  • Received a Federal Pell Grant during the current award year

*A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.

Q3: What service is being offered with this program? Do I bring my own phone?

You can apply the $30 ACP discount and receive free mobile service if you choose the Unlimited Talk, Text and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices, or, when available, you may apply the $30 ACP discount to a different phone or connected device plan and pay the difference between the discount and the plan cost if the plan you choose is more expensive. Qualifying new customers will receive a Gen Mobile SIM card in the mail. Qualifying existing customers can have their discount applied to their Gen Mobile plan, or if the customer would like a new phone number/account, a Gen Mobile SIM card will be mailed to them.

The 7 GB ACP plan may include the following features:

    • Unlimited nationwide calling in the U.S.
    • Unlimited international calling to 100+ countries (Scroll down to view Gen Mobile's free unlimited 100+ countries list.)
    • Unlimited global text
    • High-speed 5G/4G LTE data

Q4: How do I enroll?

New and current Gen Mobile customers who are eligible to enroll in the ACP program if a member of the household qualifies under the ACP rules. Check to see if you qualify by starting your application here: acp.genmobile.com

Q5: What phones are compatible with Gen Mobile?

Gen Mobile's ACP service runs the Nation's largest 5G/4G LTE GSM Network*.

Compatible phones and data devices include the following:

  • Most unlocked 5G/4G LTE VoLTE capable GSM-network phones or data devices
  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, or Straight Talk phones and data devices
  • Most phones with SIM cards

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

Q6: How do I check my coverage?

Gen Mobile's ACP service runs on the Nation's largest 5G/4G LTE GSM network. Click here to check coverage on our GSM network.

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Q7: Can I keep my phone number?

Yes. Simply call 1 (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative to submit a number transfer/port request. You will need to provide the care rep the information below.

  • existing phone number
  • account number
  • account address
  • account PIN code

You may need to contact your current carrier for this information. Customers should NOT cancel their existing service until after the port is complete or they will lose their existing phone number.

 

Q8: Can I lose my ACP benefit?

It is possible for you to lose your ACP benefit if you no longer qualify under any of the federal benefit programs or if you do not use your ACP benefit at least once every 30 days. We will notify you if you do not have usage and you will have 15 days to use your Gen Mobile ACP plan or confirm with us that you still want to receive your ACP benefit.

Q9: Can I get more information about the ACP?

Yes, please visit https://acpbenefit.org.

Q10: What if I have a complaint about my benefit?

You can reach our customer care at 855-GEN-4ACP (855-496-4227) or the FCC’s helpline at Consumer Complaint Center 877-384-2575 or website.

Q11: What do I do now that I've received my new phone?

Step 1: Activate your service

  • Turn on your phone and call 611.
  • Press (1) for English and press (2) for Spanish.
  • After you make your language selection, press (2) to activate your phone.
  • (If we helped you activate your phone in person, skip this step.)

Step 2: Make your first call

  • Call a friend, a family member, anybody. Make sure your new service is working perfectly!

Step 3: Keep your service active

  • Make a call, send a text, or use cellular data at least once every 30 days to continue service eligibility. Going online using Wi-Fi does not count as using cellular data! If you want to transfer your personal phone number to this service, contact us.

For further information, please visit our T&Cs page.

NEED HELP?

+1 (833) 528-1380

NEED HELP?

+1 (833) 528-1380

FREE UNLIMITED CALLING TO 100+ COUNTRIES

FREE UNLIMITED CALLING
TO 100+ COUNTRIES

Included in Gen Mobile's 7GB EBB phone plan

INCLUDED IN GEN MOBILE'S 7GB EBB PHONE PLAN

(M) = Includes Mobile and Landline

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

* Gen Mobile's 7GB ACP plan offering can be modified upon prior notice and will terminate when the Federal ACP program ends.