Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network.*

If you are activating your phone on our GSM network, compatible BYOP phones and data devices ²  include:

• Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices ²
• Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
• Most phones with SIM cards

Other provider phones include:

iPhones purchased through Apple stores, big box stores (e.g. Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. T-Mobile, AT&T, Cricket):

• • AT&T & T-Mobile: 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer
  • Verizon: 5c and newer

Nexus devices purchased through Google Play, big box stores or carrier retail stores:

• • AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL
  • T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL

Other:

Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play

• • • Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus & Note 8
    • ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, & Quest 5
    • LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, & G8 ThinQ
    • ZTE - Blade Max 2s

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

² Data devices must be GSM network compatible, free of contract, and without an unpaid balance.

Yes, after you purchase your phone and/or plan, you will receive an email with instructions on how you can provide us your number transfer information. We will need your phone number, account number, account address and PIN code from your current carrier. You may need to contact your current carrier for this information. Once we submit the number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested zip code and availability in your particular area code. You can also call our Customer Care team to request a new number at any time.

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).

All Gen Mobile new and pre-owned phones purchased on genmobile.com come with our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone is delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.

To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.

Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7-day money back service guarantee (see our 7 day money back service guarantee policy listed above).

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless without all the gimmicks.

You can buy 500MB of 4G LTE data for $5 or 500 minutes for $5 at any time. You can also change to a plan that has more data or minutes at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons or to upgrade or downgrade your plan.

Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care. Gen Mobile gives you the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time.

If you purchased a one month plan, your plan price stays the same every month. If you purchased a three month plan, you can choose to renew at our one month plan price or at our 3 month plan price at the end of your three month cycle. Your one month or three month plan price stays the same unless you upgrade or downgrade your plan.

You will need to unlocked your phone prior to activating your Gen Mobile service.

The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad or by checking in your phone settings. Please note: Once you have requested for your carrier to unlock your phone, it may take up to 24 hours for your carrier to release the lock.

For plans $10 and under, international credit can be purchased and used to make international calls. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Plans $20 and up include unlimited calling to 100+ destinations and $5 per month of international credit for plans $20-$30 and $10 per month of international credit for plans $40-$60. Click here to view our unlimited 100+ destinations list. To make calls outside of the 100+ destinations, you can purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Please note: Gen Mobile does not have international roaming for any plans at this time. You cannot make international calls when you travel outside of the U.S.

Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network.*

If you are activating your phone on our GSM network, compatible BYOP phones and data devices ²  include:

• Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices ²
• Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
• Most phones with SIM cards

Other provider phones include:

iPhones purchased through Apple stores, big box stores (e.g. Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. T-Mobile, AT&T, Cricket):

• • AT&T & T-Mobile: 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer
  • Verizon: 5c and newer

Nexus devices purchased through Google Play, big box stores or carrier retail stores:

• • AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL
  • T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL

Other:

Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play

• • • Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus & Note 8
    • ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, & Quest 5
    • LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, & G8 ThinQ
    • ZTE - Blade Max 2s

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

² Data devices must be GSM network compatible, free of contract, and without an unpaid balance.

Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested zip code and availability in your particular area code. You can also call our Customer Care team to request a new number at any time.

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).

All Gen Mobile new and pre-owned phones purchased on genmobile.com come with our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone is delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.

To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.

Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7-day money back service guarantee (see our 7 day money back service guarantee policy listed above).

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless without all the gimmicks.

You can buy 500MB of 4G LTE data for $5 or 500 minutes for $5 at any time. You can also change to a plan that has more data or minutes at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons or to upgrade or downgrade your plan.

Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care. Gen Mobile gives you the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time.

If you purchased a one month plan, your plan price stays the same every month. If you purchased a three month plan, you can choose to renew at our one month plan price or at our 3 month plan price at the end of your three month cycle. Your one month or three month plan price stays the same unless you upgrade or downgrade your plan.

You will need to unlocked your phone prior to activating your Gen Mobile service.

The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad or by checking in your phone settings. Please note: Once you have requested for your carrier to unlock your phone, it may take up to 24 hours for your carrier to release the lock.

For plans $10 and under, international credit can be purchased and used to make international calls. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Plans $20 and up include unlimited calling to 100+ destinations and $5 per month of international credit for plans $20-$30 and $10 per month of international credit for plans $40-$60. Click here to view our unlimited 100+ destinations list. To make calls outside of the 100+ destinations, you can purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Please note: Gen Mobile does not have international roaming for any plans at this time. You cannot make international calls when you travel outside of the U.S.