APN Settings

Follow the steps below to troubleshoot your connectivity issues.

APN Settings

On most Android devices, please follow the following steps to navigate to your APN settings. If you can't find the exact settings from the steps below, try selecting the most similar setting on your device.

    1. Go to Settings.
    2. Tap Network & internet or Connections.
    3. Tap Mobile Network.
    4. Tap Access Point Names.

Don't see Access Point Names?

    1. Tap Advanced.
    2. Tap Access Point Names.

Once you are in Access Point Names, enter your phone number below to determine which APN settings are needed for your device. Press the '+' symbol or the 'Add' button and fill out the following fields. Leave all other fields untouched.

 

Data settings  
Smartphones
Name ereseller
APN ereseller
Proxy Not set
Port Not set  
Username   Not set  
Password Not set  
Server Not set  
MMSC http://mmsc.mobile.att.net
MMS proxy   proxy.mobile.att.net
MMS port 80
MCC   310(Auto Populated)
MNC 410(Auto Populated)
Authentication type   None  
APN type default,mms,supl,hipri  
APN protocol   IPv4/IPv6
Bearer Unspecified
APN roaming protocol   IPv4/IPv6
Mobile virtual network operator type
(None, SPN, IMSI, GID)
GID
Mobile virtual network operator value 3340 (Auto Populated)
 

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Gen Mobile, P.O. Box 1187, Gardena, CA 90249

Send us a message and let us know how we can help!

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