To get more information and sign up to become a Gen Mobile Authorized Retailer, click here.

Most Boost Mobile, T-Mobile, AT&T, Verizon, and GSM unlocked 5G/4G LTE devices are compatible with Gen Mobile service. To find out if your device is compatible, click here to use our device IMEI Checker tool.

Yes. Even if a phone is paid off, the original carrier may not have automatically unlocked it. To unlock a phone, the customer can call their original carrier to submit a request. Please note that it may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile. Visit genmobile.com/unlock for carrier-specific unlocking tips.

All Gen Mobile plans can now be activated on three of the largest networks in the U.S. - Orange, Rose, and Sky. Enter the device IMEI into our IMEI Compatibility Checker tool to find out which network your device can be activated on. The SIM card you will use to activate Gen Mobile service is based on the network your phone is compatible with. Some phones are compatible with more than one network allowing you to choose the network that has the best coverage for your customer’s address.

Our Orange network SIM card is black and bears a small orange Gen Mobile icon on the back. These SIM cards will work on most Boost Mobile phones and certain GSM unlocked phones including many from Apple, Samsung, and Motorola. Our Orange network is the Boost Mobile Network and is the newest wireless network in the U.S. which offers 99% coverage nationwide. When the Orange network is unavailable, your service will automatically use the Rose network or the Sky network. By combining 3 of America’s top 5G networks, your customers will receive unparalleled coverage by choosing the Orange network.

Our Rose network SIM card is red and bears a small rose Gen Mobile icon on the back. These SIM cards will work on T-Mobile compatible phones and GSM unlocked phones including many from Apple, Samsung, and Motorola.

Our Sky network SIM card is white and bears a small blue Gen Mobile icon on the back. These SIM cards will work on AT&T compatible phones and GSM unlocked phones including many from Apple, Samsung, and Motorola.

Gen Mobile offers coverage on 3 of America's largest 5G networks - Orange, Rose, and Sky. Click here to check coverage on each network. You can also call 1 (833) 436-6624 or click here to live chat with a Gen Mobile Retailer Support representative everyday from 7:00 a.m. to 8:00 p.m. PST to check coverage.

Gen Mobile plans start at $10 for 1GB of data and go up to $60 for unlimited data with 45GB of high-speed data. After plan data is used, plans $40 and under are throttled down to 128 kbps speeds and $50 & $60 plans are throttled down to 512 kbps speeds. The $50 unlimited plan includes 10GB of mobile hotspot and the $60 unlimited plan includes 20GB of mobile hotspot. All plans include 15 days of free SMS after the customer’s plan expires. Free SMS includes individual incoming/outgoing SMS texts only (i.e. no MMS including pictures, videos, and group messages). If a customer does not make a payment within 15 days of plan expiration, the account will be terminated, and the customer will lose their phone number.

Customers can make payments with cash or a credit/debit card at an Authorized Retailer; or with a credit/debit card by calling 611 from a Gen Mobile phone. Customers can now also make payments or sign up for AutoPay through the new MyGenMobile App. Customers who sign up for AutoPay within the Gen Mobile app are eligible for a 10% automatic discount on their monthly service.

Yes! Our new self-service app helps customers manage their account with ease. Customers can change their plan, make payments, track their data usage, sign up for Auto Pay, add more data or international talk credit, and much more. Download it for free by searching MyGenMobile in the App Store or Google Play Store.