Yes. Even if a phone is paid off, the original carrier may not have automatically unlocked it. To unlock a phone, the customer can call their original carrier to submit a request. Please note that it may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile. Visit genmobile.com/unlock for carrier-specific unlocking tips.

All Gen Mobile plans can now be activated on two of the largest networks in the U.S. - Rose and Sky. Enter the device IMEI into our IMEI Compatibility Checker tool to find out which network your device can be activated on. The SIM card you will use to activate Gen Mobile service is based on the network your phone is compatible with. Some phones are compatible with more than one network allowing you to choose the network that has the best coverage for your customer’s address.

Our Rose network SIM card is red and bears a small rose Gen Mobile icon on the back. These SIM cards will work on T-Mobile compatible phones and GSM unlocked phones including many from Apple, Samsung, and Motorola.

Our Sky network SIM card is white and bears a small blue Gen Mobile icon on the back. These SIM cards will work on AT&T compatible phones and GSM unlocked phones including many from Apple, Samsung, and Motorola.

Gen Mobile offers nationwide coverage on two of America's largest 5G networks - Rose and Sky. Click here to check coverage on each network. You can also call 1 (833) 436-6624 or click here to live chat with a Gen Mobile Retailer Support Representative everyday from 7:00 a.m. to 8:00 p.m. PST to check coverage.

Gen Mobile plans start at $10 for 1GB of data and go up to $60 for unlimited data with 45GB of high-speed data. After plan data is used, plans $40 and under are throttled down to 128 kbps speeds and $50 & $60 plans are throttled down to 512 kbps speeds. The $50 unlimited plan includes 10GB of mobile hotspot and the $60 unlimited plan includes 20GB of mobile hotspot. All plans include 15 days of free SMS after the customer’s plan expires. Free SMS includes individual incoming/outgoing SMS texts only (i.e. no MMS including pictures, videos, and group messages). If a customer does not make a payment within 15 days of plan expiration, the account will be terminated, and the customer will lose their phone number.

Customers can make payments with cash or a credit/debit card at an Authorized Retailer; or with a credit/debit card by calling 611 from a Gen Mobile phone. Customers can now also make payments or sign up for AutoPay through the new MyGenMobile App or MyAccount Portal. Customers who sign up for AutoPay within the Gen Mobile app are eligible for a 10% automatic discount on their monthly service.

Yes! Our new self-service app helps customers manage their account with ease. Customers can change their plan, make payments, track their data usage, sign up for Auto Pay, add more data or international talk credit, and much more. Download it for free by searching MyGenMobile in the Apple Store or Google Play Store.

You will earn your commission based upon your customer's MRC (Monthly Recurring Charge), Airtime Discount, and residual up to the 24th month of service based on the rate plan selection. You can also stack up to 12 additional months and earn your compensation all at once. Note: If your customer refills at another location, you still earn your spiffs based upon MRC and residuals!

With the new 2025 commission, you can earn up to 368% total compensation in 6 months! Click here to download the compensation flyer.

After service stops working on the original carrier, insert the SIM into the phone or data device being activated. You must reset your phone/data device network settings to activate your new Gen Mobile service. Below are instructions to reset your Android or iPhone network settings.

For most Android devices:

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System" depending on what device you have.
3. Tap either "Reset" or "Reset options".
4. Tap the words "Reset network settings".
5. You'll have to confirm that you want to reset your network settings.
6. Your device will restart and your service should start working.

For most Apple devices:

1.  Open the Settings app.
2. Tap "General".
3. Scroll all the way down and tap "Transfer" or "Reset iPhone".
4. Tap "Reset".
5. Tap "Reset Network Settings".
6. Enter your iPhone’s passcode.
7. Your iPhone will restart and your service should start working.

When the allotted high-speed plan data balance is fully consumed, data speeds are reduced to 128kbps for plans under $40 and to 512kbps for the $50 and $60 plan. If the customer needs more high-speed data, the customer can purchase a data add-on or a new plan at any time. The new plan can start the same day it is purchased. You do not need to wait until the new plan cycle starts. Data add-ons can also be purchased for $5 per 1GB through the MyGenMobile App, MyAccount Portal or by contacting our Customer Care team.

When a plan expires for non-payment, the account will switch to Gen Mobile’s Grace Period plan which gives the customer 15 days of free SMS text messaging (i.e. individual incoming/outgoing SMS texts only; no MMS including pictures, videos, and group messages). Calling and data service will be suspended. If the customer does not make a payment by the 15th day after plan expiration, the account will be terminated, and the customer will lose their phone number. Add-ons will expire and cannot be purchased during the 15-day Grace Period. The account must have an underlying monthly service plan to purchase add-ons.

Yes, you can perform a SIM swap in your TSP portal to a new SIM card and keep the same number. The customer must provide you with the Account PIN number that was created at the point of activation.

Yes! You can now activate e-SIMs with Gen Mobile's Rose and Sky Networks. Login to your TSP portal to activate an e-SIM.

Yes! Gen Mobile now offers a new Global Roaming feature, which includes 250 minutes, 250 text messages, and 2GB of data monthly for use in 200+ destinations worldwide. This feature is included on plans $20 and up on the Rose Network only, at no extra cost.

We currently do not offer family or shared plans yet. It’s in the works!

We currently do not offer multi-month discount plans yet. It’s in the works!

You can create a dealer support ticket here, call our direct Retailer Support hotline at (833) 436-6624, or click here to live chat with a Gen Mobile Retailer Support representative everyday from 7:00 a.m. to 8:00 p.m. PST.

Yes. Even if a phone is paid off, the original carrier may not have automatically unlocked it. To unlock a phone, the customer can call their original carrier to submit a request. Please note that it may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile. Visit genmobile.com/unlock for carrier-specific unlocking tips.

All Gen Mobile plans can now be activated on two of the largest networks in the U.S. - Rose and Sky. Enter the device IMEI into our IMEI Compatibility Checker tool to find out which network your device can be activated on. The SIM card you will use to activate Gen Mobile service is based on the network your phone is compatible with. Some phones are compatible with more than one network allowing you to choose the network that has the best coverage for your customer’s address.

Our Rose network SIM card is red and bears a small rose Gen Mobile icon on the back. These SIM cards will work on T-Mobile compatible phones and GSM unlocked phones including many from Apple, Samsung, and Motorola.

Our Sky network SIM card is white and bears a small blue Gen Mobile icon on the back. These SIM cards will work on AT&T compatible phones and GSM unlocked phones including many from Apple, Samsung, and Motorola.

Gen Mobile offers nationwide coverage on two of America's largest 5G networks - Rose and Sky. Click here to check coverage on each network. You can also call 1 (833) 436-6624 or click here to live chat with a Gen Mobile Retailer Support Representative everyday from 7:00 a.m. to 8:00 p.m. PST to check coverage.

Gen Mobile plans start at $10 for 1GB of data and go up to $60 for unlimited data with 45GB of high-speed data. After plan data is used, plans $40 and under are throttled down to 128 kbps speeds and $50 & $60 plans are throttled down to 512 kbps speeds. The $50 unlimited plan includes 10GB of mobile hotspot and the $60 unlimited plan includes 20GB of mobile hotspot. All plans include 15 days of free SMS after the customer’s plan expires. Free SMS includes individual incoming/outgoing SMS texts only (i.e. no MMS including pictures, videos, and group messages). If a customer does not make a payment within 15 days of plan expiration, the account will be terminated, and the customer will lose their phone number.

Customers can make payments with cash or a credit/debit card at an Authorized Retailer; or with a credit/debit card by calling 611 from a Gen Mobile phone. Customers can now also make payments or sign up for AutoPay through the new MyGenMobile App or MyAccount Portal. Customers who sign up for AutoPay within the Gen Mobile app are eligible for a 10% automatic discount on their monthly service.

Yes! Our new self-service app helps customers manage their account with ease. Customers can change their plan, make payments, track their data usage, sign up for Auto Pay, add more data or international talk credit, and much more. Download it for free by searching MyGenMobile in the Apple Store or Google Play Store.