Version July 2023

Auto Pay Authorization

When you provide your debit or credit card information to Gen Mobile to make a purchase, you certify that you have the rightful authority to authorize debits or charges to the payment card provided (the “Payment Card”). If you sign up for Auto Pay Authorization, you authorize Gen Mobile to electronically debit or charge the Payment Card each month in when the amount is due for your Gen Mobile service and any features added to your service at least one day prior to the due date for your payment. Your authorization will continue to be in effect until you notify us by calling Customer Care at (833) 528-1380 that you would like to rescind this authorization. Please allow for a reasonable amount of time to process this request. You may also turn off the Auto Pay option by updating your preference on your device through MyGenMobile App. Your card issuer or Gen Mobile may also terminate this authorization.

Please also carefully review Gen Mobile’s (a) Terms & Conditions, (b) Consumer Policies & Privacy Notice, (c) MyGenMobile App End User License Agreement; (d) Unlock Device Policy, (e) ILD Consumer Agreement, (f) Global Unlimited Text Messaging, (g) Rate Plan, and (h) other terms, rules, or policies as made available to you from time to time, which may apply to you when purchasing or using our products and/or services as they may apply to you when purchasing or using our products and/or services.

When we say “we”, “us”, “our” or “Gen Mobile”, we mean DISH Wireless L.L.C. and when we say “you”, “your”, “customer” and “user”, we mean a Gen Mobile account holder or anyone who uses our Devices or Services, including, without limitation, all beneficiaries hereof.

If you have any questions or concerns about this Auto Pay Authorization, you may contact Gen Mobile Customer Care via phone at (833) 528-1380, email at, mail at P.O. Box 1187, Gardena, CA 90249, Attn: Customer Care, or dialing 611 from your device on the Gen Mobile network.

Changes to the Auto Pay Authorization

Gen Mobile reserves the sole right to make updates to this Auto Pay Authorization. Please revisit for updates. If any changes are made, Gen Mobile will revise the effective date of this document.

Auto Pay Terms

Please read the terms set forth below before enrolling in Gen Mobile’s Auto Pay service:

I, [enrolling Gen Mobile Customer], authorize Gen Mobile to automatically, on a recurring monthly basis, charge the debit or credit card account or debit the checking or savings account I have specified for payments due on my Gen Mobile account(s) (“Auto Pay”).                   

I understand that Gen Mobile will initiate the charges or debits pursuant to this authorization, which will not exceed the amount due for my monthly Gen Mobile service. Gen Mobile will initiate the charges or debits each month on the payment due date of my Gen Mobile service. The origination of the ACH transactions to or debits from my checking or savings account must comply with the provisions of U.S. law. If my checking or savings account does not comply with the applicable laws, I understand that Gen Mobile may not debit from my account and I am still responsible for payment. I promise to defend, indemnify and hold Gen Mobile harmless for any and all liabilities arising from my noncompliant account.

Gen Mobile may discontinue initiating or processing Auto Pay if Gen Mobile is unable to secure funds from my debit or credit card or my checking or savings account for the payments I have authorized due to, but not limited to, insufficient or uncollectable funds or missing or inaccurate information I provided. I understand and agree that Gen Mobile is not liable for erroneous bill statements, charges, or debits. If a billing error occurs, Gen Mobile is responsible for correcting it, if and when, I notify Gen Mobile of the error.  Gen Mobile may, if applicable, pursue collection action, including the charge of returned item fees to the extent permitted by law. All such fees may be collected electronically.

I understand that my authorization to pay for Gen Mobile service by recurring monthly charges or debits is entirely optional and voluntary and is not required to receive service from Gen Mobile.

I understand that I am responsible for providing Gen Mobile with accurate and timely payment account information if any such information changes in the future. I may call Customer Care at (833) 528-1380 or access my Gen Mobile account on MyGenMobile App one day prior to my next due date to change or update recurring payments. Gen Mobile will not initiate further charges or debits after I cancel the Auto Pay Authorization so long as Gen Mobile has had a reasonable amount of time to process my cancellation request. I also understand I am not waiving my rights under the Electronic Funds Transfer Act (EFTA) (15 USC § 1693 et seq.) to stop charges or debits from my accounts by directly contacting the bank or financial institution where I have the checking or savings account used for Auto Pay, and that my exercise of such rights does not constitute a breach of this Auto Pay Authorization.