Choosing your mobile internet service provider: the Gen Mobile difference.

Gen Mobile is a trusted mobile internet partner of the Affordable Connectivity Program (ACP) and the Lifeline Program under the Federal Communications Commission. Our goal is to ensure equal access to affordable communication services. We offer free phone plans with a free phone and help simplify the application process to deliver a seamless enrollment experience.

Gen Mobile is a trusted mobile internet partner of the Affordable Connectivity Program (ACP) under the Federal Communications Commission. Our goal is to ensure equal access to affordable communication services. We offer free phone plans with a free phone and help simplify the application process to deliver a seamless enrollment experience.

Friends connected through Mobile Internet service by Gen Mobile, a leading ACP provider.
Friends connected through Mobile Internet service by Gen Mobile, a leading ACP provider.

Our mission is to make affordable nationwide and international wireless plans accessible to all.

Our mission is to make affordable nationwide and international wireless plans accessible to all.

More reasons to enroll in ACP and Lifeline program with Gen Mobile.

Nationwide Network Coverage

Gen Mobile offers a nationwide network, including US territories like Puerto Rico, Alaska, and Hawaii, ensuring reliable connectivity wherever you go.

 

Nationwide Network Coverage

Gen Mobile offers a nationwide network, including US territories like Puerto Rico, Alaska, and Hawaii, ensuring reliable connectivity wherever you go.

 

Competitive 5G Options

Enjoy the latest in wireless technology with Gen Mobile's 5G options and plans, providing faster speeds and enhanced browsing experiences.

 

Competitive 5G Options

Enjoy the latest in wireless technology with Gen Mobile's 5G options and plans, providing faster speeds and enhanced browsing experiences.

 

Quick and Convenient Enrollment

Whether through street agents, online platforms, or phone calls, Gen Mobile ensures a streamlined sign-up process, making it easy and convenient for you to enroll and access your ACP or Lifeline Program benefits.

 

Quick and Convenient ACP Enrollment

Whether through street agents, online platforms, or phone calls, Gen Mobile ensures a streamlined sign-up process, making it easy and convenient for you to join the ACP.

 

Prepaid Plan Flexibility

If you don't qualify for the ACP, Lifeline or are no longer eligible, Gen Mobile allows you to transfer your existing number to a prepaid account, ensuring that you can still keep your same number and enjoy affordable connectivity.

 

Prepaid Plan Flexibility

If you don't qualify for the ACP or are no longer eligible, Gen Mobile allows you to transfer your existing number to a prepaid account, ensuring that you can still keep your same number and enjoy affordable connectivity.

 

International Calling

Stay connected globally with Gen Mobile's international calling feature, enabling you to connect with loved ones or conduct business internationally.

International Calling

Stay connected globally with Gen Mobile's international calling feature, enabling you to connect with loved ones or conduct business internationally.

Phone Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

 

Phone Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

 

Partnership with the FCC and USAC

As a participating ACP and Lifeline Phone Service Provider, Gen Mobile extends additional benefits to eligible individuals, further reducing the cost of wireless services and ensuring affordability. Learn more about lifeline If you're looking for the best phone company to service your government phone benefit, look no further than Gen Mobile.

 

Partnership with the FCC and USAC

As a participating ACP Service Provider, we also participate in the Lifeline program, Gen Mobile extends additional benefits to eligible individuals, further reducing the cost of wireless services and ensuring affordability. Learn more about lifeline If you're looking for the best phone company to service your ACP Benefit, look no further than Gen Mobile..

 

Hotspot Connectivity

Gen Mobile's plans include hotspot capabilities, allowing you to share your mobile data connection with other devices, such as laptops or tablets.

 

Hotspot Connectivity

Gen Mobile's plans include hotspot capabilities, allowing you to share your mobile data connection with other devices, such as laptops or tablets.

 

Commitment to Wireless Access for All

Gen Mobile is committed to making a positive impact in the communities they serve. By choosing Gen Mobile, you are supporting their mission of connecting more Americans to opportunities, educational resources, and the digital world.

 

Commitment to Low-income Families

Gen Mobile is committed to making a positive impact in the communities they serve. By choosing Gen Mobile, you are supporting their mission of connecting more Americans to opportunities, educational resources, and the digital world.

 

Choosing your mobile internet service provider: the Gen Mobile difference.

Gen Mobile is a trusted mobile internet partner of the Affordable Connectivity Program (ACP) and the Lifeline Program under the Federal Communications Commission. Our goal is to ensure equal access to affordable communication services. We offer free phone plans with a free phone and help simplify the application process to deliver a seamless enrollment experience.

Our mission is to make affordable nationwide and international wireless plans accessible to all.

Affordable Connectivity Program (ACP)

Online for All

The Affordable Connectivity Program (ACP) is a US government-funded initiative aimed at providing affordable and reliable high-speed internet to all Americans. Under the Bipartisan Infrastructure Law signed in 2023, the ACP program offers government assistance to those with limited financial means access essential communication services and stay connected in today's digital age.



Thanks to the ACP, millions of Americans have access to the internet through their mobile device through service providers like Gen Mobile.

Choose government phone companies.

Maximize your ACP mobile internet benefit with Gen Mobile.

Customer Reviews

Gen Mobile is offering a free Android smartphone to eligible households that sign up for the ACP. To qualify, you must meet ACP program eligibility criteria

John M.

"The ACP has been a game-changer for me. As a low-income individual, I never thought I would have access to a phone and affordable connectivity. Thanks to the ACP, I can now communicate with ease, stay connected with friends and family, and even pursue online learning opportunities. I highly recommend the program to anyone who needs reliable and affordable communication services."

Lisa S.

"Being part of the Affordable Connectivity Program has been a blessing. The free government phone I received through the program has allowed me to stay connected during challenging times. Whether it's making important calls, sending messages, or accessing online resources, the ACP has provided me with the tools I need to thrive in today's digital world. I'm truly grateful for their support."

Sarah R.

"I am incredibly grateful for the Affordable Connectivity Program (ACP). With their assistance, I received a free phone and affordable connectivity plan. It has made a significant difference in my life, allowing me to stay connected with my family, search for job opportunities, and access educational resources. The ACP has truly bridged the digital divide for me."

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP), which replaces the Emergency Broadband Benefit (EBB) program, provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP benefit is limited to one monthly service discount and one device discount per household. You may be eligible for the ACP based on your income or other qualifying criteria.

Who is eligible for the ACP?

A household* is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines

  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline

  • Participates in Tribal-specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF or Food Distribution Program on Indian Reservations

  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-20, 2020-21 or 2021-22 school year

  • Received a Federal Pell Grant during the current award year

*A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.

 

What service is being offered with this program? Do I bring my own phone?

You can apply the $30 ACP discount and receive free mobile service if you choose the Unlimited Talk, Text and 7GB LTE Data Plan for Phones or the 7GB LTE Data Plan for Devices — or, when available, you may apply the $30 ACP discount to a different phone or connected device plan and pay the difference between the discount and the plan cost if the plan you choose is more expensive. Qualifying new customers will receive a Gen Mobile SIM card in the mail. Qualifying existing customers can have their discount applied to their Gen Mobile plan or if the customer would like a new phone number/account, a Gen Mobile SIM card will be mailed to them.

The 7 GB ACP plan may include the following features:

  • Unlimited nationwide calling in the U.S.

  • Unlimited nationwide text

  • High-speed 5G/4G LTE data

How do I enroll?

New and current Gen Mobile customers who are eligible to enroll in the ACP if a member of the household qualifies under the ACP rules. Check to see if you qualify by starting your application here.

What phones are compatible with Gen Mobile?

Gen Mobile's ACP service runs the Nation's largest 5G/4G LTE GSM Network*.

Compatible phones and data devices include the following:

  • Most unlocked 5G/4G LTE VoLTE capable GSM-network phones or data devices

  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, or Straight Talk phones and data devices

  • Most phones with SIM cards

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Note: Your device must be unlocked, free from contract and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 6-12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless service without all the gimmicks.

How do I check my coverage?

Gen Mobile's ACP service runs on the Nation's largest 5G/4G LTE GSM network. Click here to check coverage on our GSM network.

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

Can I keep my phone number?

To bring your phone number to Gen Mobile, you will need the following account information:

  • First and last name

  • 10-digit phone number

  • Account number

  • Account porting PIN. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection

  • Complete address

  • ZIP code. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. the first 6 numbers of your phone number) as provided here. If you use a different ZIP code, the port may be delayed up to 48 hours. Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

To expedite your number transfer, we recommend the following:

  • Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature

  • Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the port-in process

  • The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g. reported lost or stolen)

  • For the Blue Network, you must use an AT&T compatible device — international devices will not work

  • Do not submit a port-in for a number that was already ported within the last 48 hours

For help with porting your number, call 1-833-528-1380 or dial 611 from your Gen Mobile phone. To chat with us click here.

Can I lose my ACP benefit?

It is possible for you to lose your ACP benefit if you no longer qualify under any of the federal benefit programs or if you do not use your ACP benefit at least once every 30 days. We’ll notify you if you do not have usage and you will have 15 days to use your Gen Mobile ACP plan or confirm with us that you still want to receive your ACP benefit.

Can I get more information about the ACP?

Yes, please visit.

What if I have a complaint about my ACP benefit?

You can reach our customer care at 855-GEN-4ACP (855-496-4227) or the FCC’s helpline at Consumer Complaint Center 877-384-2575 or this website.

What do I do now that I’ve received my new phone?

For further information, please see our Terms and Conditions.

What is the ACP Eligibility Verification Process?

The eligibility verification process for the Affordable Connectivity Program (ACP) involves reviewing applicant information and supporting documentation to confirm eligibility based on program guidelines. Applicants must provide accurate information and required documentation to ensure a smooth verification process. Compliance with the verification process is crucial for accessing the benefits of the ACP.

How long will the Affordable Connectivity Program last?

The duration of the Affordable Connectivity Program (ACP) can vary depending on factors such as government policies, funding availability, and community needs. While there is no fixed timeline for the program, the ACP is designed to provide long-term support to eligible individuals, aiming to bridge the digital divide and ensure access to essential communication services. It is important to regularly check official program updates and communication channels for the latest information on the program's duration and availability.

More reasons to enroll in ACP in ACP and Lifeline program with Gen Mobile.

Nationwide Network Coverage

Gen Mobile offers a nationwide network, including US territories like Puerto Rico, Alaska, and Hawaii, ensuring reliable connectivity wherever you go.

Competitive 5G Options

Enjoy the latest in wireless technology with Gen Mobile's 5G options and plans, providing faster speeds and enhanced browsing experiences.

Quick and Convenient Enrollment

Whether through street agents, online platforms, or phone calls, Gen Mobile ensures a streamlined sign-up process, making it easy and convenient for you to enroll and access your ACP or Lifeline Program benefits.

Prepaid Plan Flexibility

If you don't qualify for the ACP, Lifeline or are no longer eligible, Gen Mobile allows you to transfer your existing number to a prepaid account, ensuring that you can still keep your same number and enjoy affordable connectivity.

International Calling

Stay connected globally with Gen Mobile's international calling feature, enabling you to connect with loved ones or conduct business internationally.

Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

Partnership with the FCC and USAC

As a participating ACP and Lifeline Phone Service Provider, Gen Mobile extends additional benefits to eligible individuals, further reducing the cost of wireless services and ensuring affordability. Learn more about lifeline If you're looking for the best phone company to service your government phone benefit, look no further than Gen Mobile.

Hotspot Capabilities

Gen Mobile's plans include hotspot capabilities, allowing you to share your mobile data connection with other devices, such as laptops or tablets.

Commitment to Wireless Access for All

Gen Mobile is committed to making a positive impact in the communities they serve. By choosing Gen Mobile, you are supporting their mission of connecting more Americans to opportunities, educational resources, and the digital world.

Nationwide Network Coverage

Gen Mobile offers a nationwide network, including US territories like Puerto Rico, Alaska, and Hawaii, ensuring reliable connectivity wherever you go.

 

Competitive 5G Options

Enjoy the latest in wireless technology with Gen Mobile's 5G options and plans, providing faster speeds and enhanced browsing experiences.

 

Quick and Convenient ACP Enrollment

Whether through street agents, online platforms, or phone calls, Gen Mobile ensures a streamlined sign-up process, making it easy and convenient for you to join the ACP.

 

Prepaid Plan Flexibility

If you don't qualify for the ACP or are no longer eligible, Gen Mobile allows you to transfer your existing number to a prepaid account, ensuring that you can still keep your same number and enjoy affordable connectivity.

 

International Calling

Stay connected globally with Gen Mobile's international calling feature, enabling you to connect with loved ones or conduct business internationally.

Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

 

Phone Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

 

Partnership with the FCC and USAC

As a participating ACP Service Provider, we also participate in the Lifeline program, Gen Mobile extends additional benefits to eligible individuals, further reducing the cost of wireless services and ensuring affordability. Learn more about lifeline If you're looking for the best phone company to service your ACP Benefit, look no further than Gen Mobile.

 

Hotspot Capabilities

Gen Mobile's plans include hotspot capabilities, allowing you to share your mobile data connection with other devices, such as laptops or tablets.

 

Commitment to Wireless Access for All

Gen Mobile is committed to making a positive impact in the communities they serve. By choosing Gen Mobile, you are supporting their mission of connecting more Americans to opportunities, educational resources, and the digital world.

 

Choosing your mobile internet service provider: the Gen Mobile difference.

Gen Mobile is a trusted mobile internet partner of the Affordable Connectivity Program (ACP) and the Lifeline Program under the Federal Communications Commission. Our goal is to ensure equal access to affordable communication services. We offer free phone plans with a free phone and help simplify the application process to deliver a seamless enrollment experience.

Our mission is to make affordable nationwide and international wireless plans accessible to all.

More reasons to enroll in ACP and Lifeline program with Gen Mobile.

Expanded Network Coverage

Gen Mobile offers a nationwide network, including US territories like Puerto Rico, Alaska, and Hawaii, ensuring reliable connectivity wherever you go.

 

Nationwide Network Coverage

Gen Mobile offers a nationwide network, including US territories like Puerto Rico, Alaska, and Hawaii, ensuring reliable connectivity wherever you go.

 

Competitive 5G Options

Enjoy the latest in wireless technology with Gen Mobile's 5G options and plans, providing faster speeds and enhanced browsing experiences.

 

Quick and Convenient Enrollment

Whether through street agents, online platforms, or phone calls, Gen Mobile ensures a streamlined sign-up process, making it easy and convenient for you to enroll and access your ACP or Lifeline Program benefits.

 

Prepaid Plan Flexibility

If you don't qualify for the ACP, Lifeline or are no longer eligible, Gen Mobile allows you to transfer your existing number to a prepaid account, ensuring that you can still keep your same number and enjoy affordable connectivity.

 

International Calling

Stay connected globally with Gen Mobile's international calling feature, enabling you to connect with loved ones or conduct business internationally.

Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

 

Phone Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

 

Partnership with the FCC and USAC

As a participating ACP and Lifeline Phone Service Provider, Gen Mobile extends additional benefits to eligible individuals, further reducing the cost of wireless services and ensuring affordability. Learn more about lifeline If you're looking for the best phone company to service your government phone benefit, look no further than Gen Mobile.

 

Hotspot Capabilities

Gen Mobile's plans include hotspot capabilities, allowing you to share your mobile data connection with other devices, such as laptops or tablets.

 

Commitment to Wireless Access for All

Gen Mobile is committed to making a positive impact in the communities they serve. By choosing Gen Mobile, you are supporting their mission of connecting more Americans to opportunities, educational resources, and the digital world.

 

Choosing your mobile internet service provider: the Gen Mobile difference.

Gen Mobile is a trusted mobile internet partner of the Affordable Connectivity Program (ACP) and the Lifeline Program under the Federal Communications Commission. Our goal is to ensure equal access to affordable communication services. We offer free phone plans with a free phone and help simplify the application process to deliver a seamless enrollment experience.

Our mission is to make affordable nationwide and international wireless plans accessible to all.

More reasons to enroll in ACP and Lifeline program with Gen Mobile.

Nationwide Network Coverage

Gen Mobile offers a nationwide network, including US territories like Puerto Rico, Alaska, and Hawaii, ensuring reliable connectivity wherever you go.

Competitive 5G Options

Enjoy the latest in wireless technology with Gen Mobile's 5G options and plans, providing faster speeds and enhanced browsing experiences.

Quick and Convenient Enrollment

Whether through street agents, online platforms, or phone calls, Gen Mobile ensures a streamlined sign-up process, making it easy and convenient for you to enroll and access your ACP or Lifeline Program benefits.

Prepaid Plan Flexibility

If you don't qualify for the ACP, Lifeline or are no longer eligible, Gen Mobile allows you to transfer your existing number to a prepaid account, ensuring that you can still keep your same number and enjoy affordable connectivity.

International Calling

Stay connected globally with Gen Mobile's international calling feature, enabling you to connect with loved ones or conduct business internationally.

Upgrade Options

Gen Mobile provides upgrade options for those who prefer alternative devices instead of the free phone, allowing you to choose a device that better suits your preferences. Speak with our Customer Care representative to learn more.

Partnership with the FCC and USAC

As a participating ACP and Lifeline Phone Service Provider, Gen Mobile extends additional benefits to eligible individuals, further reducing the cost of wireless services and ensuring affordability. Learn more about lifeline If you're looking for the best phone company to service your government phone benefit, look no further than Gen Mobile.

Hotspot Capabilities

Gen Mobile's plans include hotspot capabilities, allowing you to share your mobile data connection with other devices, such as laptops or tablets.

Commitment to Wireless Access for All

Gen Mobile is committed to making a positive impact in the communities they serve. By choosing Gen Mobile, you are supporting their mission of connecting more Americans to opportunities, educational resources, and the digital world.