ACP household notice.

ACP household notice.

Dear Valued Gen Mobile Customer,

Thank you for being a Gen Mobile customer! We are writing to inform you about an important update regarding the Affordable Connectivity Program (“ACP”), which currently provides you discounted rates on your wireless service.

1. ACP Wind-Down:

Unless the U.S. Congress provides additional funding, the ACP will be ending soon.  Please review the information in this letter so that you are aware of upcoming changes to your wireless plan if the ACP does not receive additional funding.

2. Last Bill with Full ACP Discount:

Your April bill will be the last bill on which you will receive the full ACP discount ($30 for non-Tribal customers or $75 for those residing on Tribal Lands). Your May bill will be subject to adjustments reflecting the conclusion of the program, including receiving a partial ACP discount as set by the Federal Communications Commission (“FCC”).

3. Transition to Undiscounted Rates and General Terms:

When the ACP ends, your household will be subject to Gen Mobile’s regular rates and general terms and conditions.

4. Options for Transition:

We understand that the changes in pricing will impact your budget, and we want to ensure a smooth transition for you. Therefore, we would like to remind you of the following options:

a.     Purchase a Service Plan: Take this opportunity to review your current service plan. If you have any questions about the available plans or would like to explore alternatives, please contact Customer Care at 1-833-528-1380. If you set up AutoPay, you will receive an ongoing 10% off of your monthly plan.

b.    Lifeline Program: If you are enrolled in the Lifeline program with Gen Mobile, you will still receive a $9.25 Lifeline wireless plan, which provides 1,000 minutes, 1,000 texts, and 4.5 GB of data. If you would like to upgrade your Lifeline program plan to include more data, please contact Customer Care at 1-833-528-1380. If you set up your plan upgrade on AutoPay, you will receive an ongoing 10% off your monthly plan upgrade.

c.      Opt-Out of Continuing Service: If you choose not to continue your service with us after the conclusion of the ACP, please contact us and let us know, and we will guide you through the process. At the end of your May billing cycle, if we do not hear from you or if you have not prepaid for a non-ACP Gen Mobile plan, your service will be terminated and your phone number will be disconnected.

How to Reach Us:

If you have any questions or concerns, or if you would like assistance with reviewing your service plan, Customer Care is available to help. You can reach Customer Care at 1-833-528-1380. You can also view our affordable plans starting at $10 per month below.

Thank you for choosing Gen Mobile as your wireless provider.

Sincerely,

Gen Mobile

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Unlimited Nationwide Talk & Text

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Unlimited international calling to
100+ destinations

35GB of 5G/4G data speeds

$10 int'l credit

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1GB data

$10/mo.


Unlimited Nationwide Talk & Text

5G or 4G LTE high-speed data*

Powered by America's largest 5G networks*

Before you move on, please select an option below

7GB data

$30/mo.


Unlimited Nationwide Talk & Text

5G or 4G LTE high-speed data*

Powered by America's largest 5G networks*

Unlimited international calling to
100+ destinations

$10 int’l credit

Before you move on, please select an option below

Unlimited data

10GB mobile hotspot

$50/mo.


Unlimited Nationwide Talk & Text

5G or 4G LTE high-speed data*

Powered by America's largest 5G networks*

Unlimited international calling to
100+ destinations

35GB of 5G/4G data speeds

$10 int’l credit

Before you move on, please select an option below

Get 10% off

1GB data

$9/mo.     Save $1/mo.


Unlimited Nationwide Talk & Text

5G or 4G LTE high-speed data*

Powered by America's largest 5G networks*

Before you move on, please select an option below

Get 15% off

7GB data

$26/mo.     Save $4/mo.


Unlimited Nationwide Talk & Text

5G or 4G LTE high-speed data*

Powered by America's largest 5G networks*

Unlimited international calling to
100+ destinations

$10 int’l credit

Before you move on, please select an option below

Get 25% off

Unlimited data

10GB mobile hotspot

$38/mo.     Save $12/mo.


Unlimited Nationwide Talk & Text

5G or 4G LTE high-speed data*

Powered by America's largest 5G networks*

Unlimited international calling to
100+ destinations

35GB of 5G/4G data speeds

$10 int’l credit

Before you move on, please select an option below

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