Once you receive your SIM card in the mail, you can activate your phone within minutes via phone or chat. Our Gen Mobile Customer Care reps are available at (833) 528-1380 or you can click here to chat with them 7 a.m. - 5:30 p.m. PST, 7 days a week.
Note: Phones purchased outside of the U.S. are not eligible at this time.
Phones from Sprint, Boost, Virgin Mobile or other carriers that use the Sprint Network are compatible with Gen Mobile. Phone from "Other Providers" must be on our compatible phones list. Click here to view a list of compatible phones from "Other Providers" eligible for Gen Mobile's Bring Your Own Phone program. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. PST, 7 days a week, to find out if you can bring your phone to Gen Mobile.
Note: Phones purchased outside the U.S. are not eligible at this time. In addition, phones must be free of contract and have no unpaid balance.
Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. There is no need to wait in the mail for a SIM card from us. Click here to purchase your plan for your Sprint, Boost, or Virgin Mobile phone. After checkout, a Gen Mobile Customer Care representative can activate your phone within minutes via phone or chat. Just call (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 8 a.m. - 6 p.m. PST, 7 days a week.
*If your Sprint, Boost, or Virgin phone is missing a SIM card, click here to order a replacement SIM card.
If you have a Sprint, Boost, or Virgin Mobile phone, your phone should have a Gen Mobile compatible SIM card included. If the SIM card is missing, you will need to order a replacement SIM*.
If you are bringing your phone from another provider, you will need to purchase our Bring Your Own Phone Kit - For Other Provider phones which includes a SIM card that will allow you to use the Gen Mobile network.
A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It simply identifies the user to the network.
Some SIM cards come with three different sizes:
Carefully pop out the correct SIM card size compatible with your phone and install it in your phone. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. PST, 7 days a week, if you need help.
*If your Sprint, Boost or Virgin Mobile phone is missing a SIM card, click here to order a replacement SIM card.
If your phone is not on the compatible phones list above, it is not eligible for Gen Mobile's Bring Your Own Phone program at this time. Also, some phones are not eligible because the phone was previously reported lost or stolen or has not met all financial eligibility checks (free from contract and has no unpaid balances). You can consider buying a phone from Gen Mobile. Click here to shop our wide selection of name brand phones.
Any Gen Mobile plan is available when you Bring Your Own Phone.
Gen Mobile's wireless service network is provided on the Nationwide Sprint® Network. Click here to check coverage using Sprint's online coverage too. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 8 a.m. - 6 p.m. PST if you need help.
If you are not happy for any reason in the first seven (7) days your service or service plan is activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable) minus S&H. No questions asked! The 7-Day Money Back Guarantee only applies to customers who purchased their services or service plans on genmobile.com. Services or service plans purchased from authorized retailers or distributors do not qualify for the 7-Day Money Back Guarantee. Check with the authorized retailers or distributors to see their refund policies.
Getting your money back is hassle-free. To request your 7-Day Money Back Guarantee refund, just call Customer Care at (833) 528-1380 within seven (7) days from the date your service or service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. If you purchased and return a SIM card, your refund will be processed upon receipt of the SIM card.
You will need to unlock your phone prior to activating your Gen Mobile service.
If you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your phone for free.
The best way to determine whether your phone is unlocked is by calling your current carrier. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad. Please note: Once you have requested for the carrier to unlock your phone, it may take up to 24 hours for the carrier to release the lock.
Yes, after you purchase your phone and/or plan, you will receive an email after checkout with instructions on how you can provide us your number transfer information. You will need to provide us your phone number, account number, account address, and PIN code from your current carrier. You may need to contact your current carrier for this information.
Do not cancel your existing service before you transfer your phone number. Your account needs to be active for the transfer to go through.
Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested zip code and area code availability in that zip code. You can also call our Customer Care team to request a new number at any time.
If you are activating a Sprint/Boost/Virgin phone, there is no need to wait for a SIM card in the mail. Your phone should already have a Gen Mobile compatible SIM. Simply call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative who can activate your phone within minutes.
If you are activating a phone from another provider, your Bring Your Own Phone kit will include a Gen Mobile compatible SIM card. Once you receive your SIM card in the mail, simply call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative who can activate your phone within minutes.
Our customer care reps are available everyday 8 a.m. - 6 p.m. PST.
Make sure the phone you purchased is compatible with the Sprint Network. Any Sprint, Boost, and Virgin Mobile phone that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network. Our Gen Mobile compatible phones list also includes a list of universally unlocked and CDMA phones from brands like Apple, Samsung, LG, Moto, Google and ZTE. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 8 a.m. - 6 p.m. PST and we can check your phone's compatibility.
There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless without all the gimmicks.
We're here to help and we can even check your phone's compatibility with our BYOP program.
Live Support Hours:
Everyday 8:00 a.m. to 6:00 p.m. PST
+1 (833) 528-1380
Phones from Sprint, Boost, Virgin Mobile or other carriers that use the Sprint Network are compatible with Gen Mobile. Phone from "Other Providers" must be on our compatible phones list. Click here to view a list of compatible phones from "Other Providers" eligible for Gen Mobile's Bring Your Own Phone program. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. PST, 7 days a week, to find out if you can bring your phone to Gen Mobile.
Note: Phones purchased outside the U.S. are not eligible at this time. In addition, phones must be free of contract and have no unpaid balance.
Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. There is no need to wait in the mail for a SIM card from us. Click here to purchase your plan for your Sprint, Boost, or Virgin Mobile phone. After checkout, a Gen Mobile Customer Care representative can activate your phone within minutes via phone or chat. Just call (833) 528-1380 or click here to chat with a Customer Care representative between the hours of 8 a.m. - 6 p.m. PST, 7 days a week.
*If your Sprint, Boost, or Virgin phone is missing a SIM card, click here to order a replacement SIM card.
If your phone is not on the compatible phones list above, it is not eligible for Gen Mobile's Bring Your Own Phone program at this time. Also, some phones are not eligible because the phone was previously reported lost or stolen or has not met all financial eligibility checks (free from contract and has no unpaid balances). You can consider buying a phone from Gen Mobile. Click here to shop our wide selection of name brand phones.
If you have a Sprint, Boost, or Virgin Mobile phone, your phone should have a Gen Mobile compatible SIM card included. If the SIM card is missing, you will need to order a replacement SIM*.
If you are bringing your phone from another provider, you will need to purchase our Bring Your Own Phone Kit - For Other Provider phones which includes a SIM card that will allow you to use the Gen Mobile network.
A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It simply identifies the user to the network.
Some SIM cards come with three different sizes:
Carefully pop out the correct SIM card size compatible with your phone and install it in your phone. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. PST, 7 days a week, if you need help.
*If your Sprint, Boost or Virgin Mobile phone is missing a SIM card, click here to order a replacement SIM card.
Any Gen Mobile plan is available when you Bring Your Own Phone.
Gen Mobile's wireless service network is provided on the Nationwide Sprint® Network. Click here to check coverage using Sprint's online coverage too. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 8 a.m. - 6 p.m. PST if you need help.
If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (not including shipping fee). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.
Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card (if you purchased one).
You will need to unlock your phone prior to activating your Gen Mobile service.
If you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your phone for free.
The best way to determine whether your phone is unlocked is by calling your current carrier. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad. Please note: Once you have requested for the carrier to unlock your phone, it may take up to 24 hours for the carrier to release the lock.
Yes, after you purchase your phone and/or plan, you will receive an email after checkout with instructions on how you can provide us your number transfer information. You will need to provide us your phone number, account number, account address, and PIN code from your current carrier. You may need to contact your current carrier for this information.
Do not cancel your existing service before you transfer your phone number. Your account needs to be active for the transfer to go through.
Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested zip code and area code availability in that zip code. You can also call our Customer Care team to request a new number at any time.
If you are activating a Sprint/Boost/Virgin phone, there is no need to wait for a SIM card in the mail. Your phone should already have a Gen Mobile compatible SIM. Simply call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative who can activate your phone within minutes.
If you are activating a phone from another provider, your Bring Your Own Phone kit will include a Gen Mobile compatible SIM card. Once you receive your SIM card in the mail, simply call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative who can activate your phone within minutes.
Our customer care reps are available everyday 8 a.m. - 6 p.m. PST.
Make sure the phone you purchased is compatible with the Sprint Network. Any Sprint, Boost, and Virgin Mobile phone that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network. Our Gen Mobile compatible phones list also includes a list of universally unlocked and CDMA phones from brands like Apple, Samsung, LG, Moto, Google and ZTE. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 8 a.m. - 6 p.m. PST and we can check your phone's compatibility.
There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless without all the gimmicks.
