If you have a Sprint, Boost, or Virgin Mobile phone, your phone should have a Gen Mobile compatible SIM card included. If the SIM card is missing, you will need to order a replacement SIM*.
If you are bringing your phone from another provider, you will need to purchase our Bring Your Own Phone Kit - For Other Provider phones which includes a SIM card that will allow you to use the Gen Mobile network.
A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It simply identifies the user to the network.
Some SIM cards come with three different sizes:
- Standard SIM (15 x 25mm)
- Micro SIM (12 x 15mm)
- Nano SIM (8.8 x 12.3mm)
Carefully pop out the correct SIM card size compatible with your phone and install it in your phone. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 8 a.m. - 6 p.m. PST, 7 days a week, if you need help.
*If your Sprint, Boost or Virgin Mobile phone is missing a SIM card, click here to order a replacement SIM card.