Gen Mobile ZTE Phone Service Offer  

Valid Purchase Dates: 08/01/2020 - 10/31/2020

Get a free month of Gen Mobile's $15 plan which includes Unlimited Talk in the U.S. and to 100 Countries, Unlimited Text, and 1GB of Data when you purchase an eligible ZTE Quest 5 from Circuit City.

Gen Mobile ZTE Phone Service Offer  

Valid Purchase Dates: 08/01/2020 - 10/31/2020

Get a free month of Gen Mobile's $15 plan which includes Unlimited Talk in the U.S. and to 100 Countries, Unlimited Text, and 1GB of Data when you purchase an eligible ZTE Quest 5 from Circuit City.

Gen Mobile ZTE Phone Service Offer  

Valid Purchase Dates: 08/01/2020 - 10/31/2020

Get a free month of Gen Mobile's $15 Plan which includes Unlimited Talk in the U.S. and to 100 Countries, Unlimited Text, and 1GB of Data when you purchase an eligible ZTE Quest 5 from Circuit City.

Here's how it works

1. Purchase an eligible ZTE phone from Circuit City between 08/01/20 - 10/31/20. This promotion is only valid for the included new ZTE Quest 5 phone and after you setup autopay.

2. Call (833) 528-1380 to redeem your complimentary month of Gen Mobile's $15 plan with a Gen Mobile customer care rep or click here to chat with a live rep. Mention "ZTE phone promo".

3. Make sure to have your ZTE Quest 5 phone available during the call. To receive your complimentary month of Gen Mobile's $15 plan, you will be asked to validate the IMEI/ESN of the phone by dialing *#06# on the phone dialpad or by clicking on Settings > About Device > Status > IMEI.

4. You can also bring your phone number to Gen Mobile. Ask the customer care rep to submit a phone number transfer request with your current carrier.

Here's how it works

1. Purchase an eligible ZTE phone from Circuit City between 08/01/20 - 10/31/20. This promotion is only valid for the included new ZTE Quest 5 phone and after you setup autopay.

2. Call (833) 528-1380 to redeem your complimentary month of Gen Mobile's $15 plan with a Gen Mobile customer care rep or click here to chat with a live rep. Mention "ZTE phone promo".

3. Make sure to have your ZTE Quest 5 phone available during the call. To receive your complimentary month of Gen Mobile's $15 plan, you will be asked to validate the IMEI of the phone by dialing *#06# on the phone dialpad or by clicking on Settings > About Device > Status > IMEI.

4. You can also bring your phone number to Gen Mobile. Ask the customer care rep to submit a phone number transfer request with your current carrier.

Here's how it works

1. Purchase an eligible ZTE phone from Circuit City between 08/01/20 - 10/31/20. This promotion is only valid for the included new ZTE Quest 5 phone and after you setup autopay.

2. Call (833) 528-1380 to redeem your complimentary month of Gen Mobile's $15 plan with a Gen Mobile customer care rep or click here to chat with a live rep. Mention "ZTE phone promo".

3. Make sure to have your ZTE Quest 5 phone available during the call. To receive your complimentary month of Gen Mobile's $15 plan, you will be asked to validate the IMEI of the phone by dialing *#06# on the phone dialpad or by clicking on Settings > About Device > Status > IMEI.

4. You can also bring your phone number to Gen Mobile. Ask the customer care rep to submit a phone number transfer request with your current carrier.

FAQs

Who is eligible to participate in the Gen Mobile ZTE phone service offer?

Any US resident who is at least 18 years of age who purchased an eligible ZTE Quest 5 phone from Circuit City during the purchase period of 8/1/20 - 10/31/20. No other ZTE products are eligible for this offer. Autopay must be set-up at the time free month of service is redeemed. For additional details, see Terms and Conditions at the bottom of the page.

I bought a different ZTE product. Am I eligible for this offer? 

No, only the purchase of an eligible ZTE Quest 5 phone from Circuit City qualifies for Gen Mobile's free ZTE phone service offer.

What will I receive with my eligible purchase in this offer?

Upon validating your eligible ZTE Quest 5 phone's IMEI, you will receive a complimentary month of Gen Mobile's $15 plan. To locate your phone's IMEI, dial *#06# on the phone dialpad or click on Settings > About Device > Status > IMEI. Supplies are limited. Terms and Conditions apply.

If you would like to upgrade to a plan higher than Gen Mobile's $15 plan, a $15 plan credit will be applied to the higher plan and you pay the difference.

Can I keep my phone number to Gen Mobile?

Yes, you can bring your phone number to Gen Mobile. Make sure to tell the Gen Mobile customer care rep when you redeem your free month of service. The Gen Mobile customer care rep will submit a phone number transfer request to your current carrier. Be sure to have your account number, account address and PIN code from your current carrier available. You may need to contact your current carrier for this information.

Once we submit the number transfer request, it may take up to 48 hours for your current carrier to release your phone number. Do not cancel your account with your current carrier during this time. Your account must remain active for the transfer to be successful.

Can I get a new phone number with Gen Mobile?

Yes, you can request a new number when you call or chat to redeem your free month of service. A new number will auto generate based on your requested zip code and availability in your particular area code. You can also call our Customer Care team to request a new number at any time.

What if I need more data?

You can buy 500MB of 4G LTE data for $5 at any time. You can also change to a plan that has more data at any time. Just call Customer Care or use our free Gen Mobile Care app to purchase add-ons. Click here to download the Gen Mobile Care app.

I would like to redeem my $15 plan credit and pay the difference for a higher plan?

Yes, we can apply your $15 plan credit to a higher level plan. You pay the difference at the time you redeem your free month of service.

How much is my plan next month?

Your plan price stays the same every month unless you upgrade or downgrade your plan. Gen Mobile is a pre-paid wireless service carrier so we don't lock you into a contract. You have the flexibility to upgrade or downgrade your plan at anytime.

Can I make international calls?

For plans $10 and under, international credit can be purchased and used to make international calls. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Plans $15 and up include unlimited calling to 100+ countries and $2 per month of international credit. Click here to view our unlimited 100+ countries list. To make calls outside of the 100+ countries, you can purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Please note: Gen Mobile does not have international roaming for any plans at this time. Gen Mobile service will not work when you travel outside of the U.S.

Gen Mobile ZTE Phone Service Offer Terms and Conditions: The free month of Gen Mobile’s $15 plan is only valid for eligible ZTE Quest 5 phones purchased from CircuitCity.com between 8/1/20 – 10/31/20. Autopay must be set-up to redeem your free month of Gen Mobile’s $15 plan. You must redeem your free month of Gen Mobile’s $15 plan within 60 days after purchase of the eligible item. After the promotional trial, your data service will automatically continue at the monthly price of $15.00. Gen Mobile is a no-contract prepaid wireless provider. You can cancel at any time. Offer limited to one per customer and account. Gen Mobile reserves the right to modify or cancel the offer at any time. Offer is non-transferable and may not be resold. If you violate any of these terms, the offer will be invalid. If any of the products or content related to this offer are returned, your refund will equal the amount you paid for the product or content, subject to applicable refund policies.

Need Help?

Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to 6:00 p.m. PST

Everyday 8:00 a.m. to 6:00 p.m. PST

Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to
6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to
6:00 p.m. PST

Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to 6:00 p.m. PST