⚠ YOUR PHONE WILL STOP WORKING SOON ⚠

The 3G network shutdown will be completed on July 1, 2022, and your phone will no longer work. You must upgrade immediately to Gen Mobile's faster 5G/4G network, or you will LOSE ALL SERVICE including voice, text, data usage, and even possibly 911 calls. Depending on your current device, you will need to either upgrade your phone or replace your SIM card at no cost. If you would like a replacement SIM card, please call 611 for more information. Restrictions apply.

⚠ YOUR PHONE WILL STOP WORKING SOON ⚠

The 3G network shutdown will be completed on July 1, 2022 and your phone will no longer work. You must upgrade immediately to Gen Mobile's faster 5G/4G network, or you will LOSE ALL SERVICE including voice, text, data usage, and even possibly 911 calls. Depending on your current device, you will need to either replace your SIM card at no cost, or upgrade your phone. Restrictions apply.

Limited Time Offer: Get $39 OFF!
Use code UPGRADE39 at checkout.*

*This promotion is only valid for existing Gen Mobile customers whose device will no longer work as of July 1, 2022 as part of the 3G Network shutdown.

1

Choose a phone

Android. iPhone. We've got you covered!

2

Pick a plan

Unlimited Talk and Text with every plan.

Pay only for the data that you need!

3

Activate your new device

Received your new phone? Call us at +1-833-528-1380 or chat with us here to active your new service.

Coolpad Suva Pre-Owned

from $39.00 $0.00

Coolpad Belleza Pre-Owned

from $39.00 $0.00

Alcatel GO Flip V Pre-Owned

from $49.00 $10.00

Motorola Moto G Fast

from $99.00 $60.00

Motorola Moto G Power

from $109.00 $70.00

Apple iPhone 8 128GB Pre-Owned

from $169.00 $130.00

FREQUENTLY ASKED QUESTIONS

Q1: I heard that my phone will soon no longer work. What does that mean?

The existing 3G network cellular towers will be retired starting July 1, 2022, which means customers who use phones that are only capable of accessing the old 3G network will no longer receive service. If you have received a message from Gen Mobile asking you to upgrade, you may still be using the 3G network. To avoid service interruption, including the ability to make 911 calls, you will need to take action to move to our 5G/4G network as soon as possible. Dial 611 from your Gen Mobile network phone or call customer care at 833-528-1380 for more information or to upgrade your service.

Q2: What are the benefits of Gen Mobile's faster 5G/4G network?

Our 5G/4G network offers a stronger signal, more coverage, and faster speeds:

Talk & Surf - Make voice calls, use data driven apps, and surf the web -- all at the same time! For example, now you can talk on the phone while you use an app like Google Maps!
Stronger Signal and More Coverage - The Gen Mobile 5G/4G network signal is stronger and more reliable.
Faster Speeds - Experience faster upload and download speeds.*

*Speeds may be subject to your device, network coverage, and other factors.

Q3: How do I move to Gen Mobile's faster 5G/4G network?

You will need either a new SIM card or a new phone. Dial 611 from your Gen Mobile network phone or call customer care at 833-528-1380 to get you switched over to the Gen Mobile 5G/4G network today.

Q4: What if I need a new SIM card to move to Gen Mobile's faster 5G/4G network?

Getting a new SIM card is really easy and FREE. Your Gen Mobile customer care representative will be happy to assist you in mailing you a new SIM card. We’ll mail one to you with instructions on how to swap it out. If you have any trouble with your new SIM card, you can always dial 611 from your Gen Mobile network phone or call care at 833-528-1380.

Q5: What if I need a new phone to move to Gen Mobile's faster 5G/4G network?

Dial 611 from your Gen Mobile network phone or call customer care at 833-528-1380 today to see if you qualify for exclusive new phone offers, and a customer care representative will help you find a new phone that’s both affordable and perfect for you! You will certainly enjoy using all of the fun features on your new phone while surfing on our 5G/4G network.

Q6: What if I'm already on Gen Mobile's faster 5G/4G network?

Congratulations, you are all set! No additional action is necessary.

Q7: Can I stay on my current plan?

Yes and you’ll receive better coverage and faster speeds when you upgrade your SIM and/or phone on our 5G/4G network!*

You can always change your plan that better fits your budget.

*Speeds may be subject to your device, network coverage, and other factors.

Q8: Will my Add-On services be offered on Gen Mobile's faster 5G/4G network?

Yes, once you upgrade to our new 5G/4G network, you will be able to select all of your favorite add-on services.

Q9: What will happen to the existing balance in my account?

Don’t worry, your existing balances will transfer when you move to the Gen Mobile 5G/4G network.

Q10: Will my Auto Pay setup and payment methods on file transfer to Gen Mobile's faster 5G/4G network?

Yes, these will be transferred when you move to the Gen Mobile 5G/4G network.

Q11: How long do I have to transition to Gen Mobile's faster 5G/4G network?

The 3G network cellular towers will be retired starting July 1, 2022, which means customers who use phones that are only capable of accessing the old 3G network will no longer receive service. To avoid service interruption, including the ability to make 911 calls, please take action as soon as possible. Dial 611 from your Gen Mobile network phone or call care at 833-528-1380 for more information or to switch to the Gen Mobile 5G/4G network.