Bring Your Own Phone

STEP 1: Click the"Check Compatibility" button to enter the 15-digit IMEI and see whether your phone will work on Gen Mobile. If it is a compatible 3G phone, go ahead and activate the phone on VidaPay or SoftPayPlus. If it is a 4G phone, go to Step 2.

CHECK COMPATIBILITY

STEP 1: Click the "Check Compatibility" button to enter the 15-digit IMEI and see whether your phone will work on Gen Mobile. If it is a compatible 3G phone, go ahead and activate the phone on VidaPay or SoftPayPlus. If it is a 4G phone, go to Step 2.

CHECK COMPATIBILITY

COMPATIBILITY MESSAGE	WHAT DOES THIS MEAN?
Device is valid and cleared for use	This phone is compatible and ready for activation
Phone owner account ID mismatch	If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.
Phone owner account ID mismatch FED not met	This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.
Device is in use	This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.
DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table	This phone is not compatible.
DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku	This phone is not compatible.
DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy	This phone is compatible but you must contact the current carrier to unlock the phone.
Device is either STOLEN OR LOST	Device has been reported lost or stolen and cannot be activated.
ESN exist in inventory, cannot be used for BYOD.	This phone was previously activated on Gen Mobile but is no longer active. Call our dealer support line at (833) 436-6624 or chat with us to re-activate this phone.
INVALID_DEVICE_ID: The input deviceID is incorrect and invalid.	The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

STEP 2: If you are activating a Sprint, Boost or Sprint MVNO 4G phone, the existing SIM can be re-used with Gen Mobile. If you are activating a 4G phone from another provider or your Sprint phone is missing the original SIM card, use this search tool to find the correct SIM Kit or SIM Part specific for the phone.

COMPATIBLE SIM KIT & PART FINDER

STEP 3: If your 4G phone is compatible and has the correct SIM card, go ahead and activate the phone on VidaPay or SoftPayPlus.

STILL HAVE QUESTIONS?

+1 (833) 436-6624

dealer@genmobile.com

Chat with us!

DEALER RESOURCES

Click on the link to download the PDF.

IMEI Compatibility Checker Instructions (*New*)

Activation Troubleshooting Tips (*New*)

Compatible Phone/SIM Kit Chart

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Pay As You Go International Rates

Gen Mobile Plans

Dealer Frequently Asked Questions (Updated 12/2019)

Compatibility Message Key

Device is valid and cleared for use

This phone is compatible and ready for activation.

Phone owner account ID mismatch

If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.

Phone owner account ID mismatch FED not met

This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.

Device is in use

This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.

DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table

This phone is not compatible.

DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku

This phone is not compatible.

DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy

This phone is compatible but you must contact the current carrier to unlock the phone.

Device is either STOLEN OR LOST

Device has been reported lost or stolen and cannot be activated.

ESN exist in inventory, cannot be used for BYOD.

This phone was previously activated on Gen Mobile but is no longer active. Call our dealer support line at (833) 436-6624 or chat with us to re-activate this phone.

INVALID_DEVICE_ID: The input deviceID is incorrect and invalid.

The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.

COMPATIBILITY MESSAGE	WHAT DOES THIS MEAN?
Device is valid and cleared for use	This phone is compatible and ready for activation
Phone owner account ID mismatch	If you receive this message, input the IMEI into the compatibility checker again. If the message changes to "Device is valid and cleared for use", this phone is compatible and ready for activation. If it still says "Phone owner account ID mismatch", this phone is compatible and you MUST port-in a number or cancel the account with the existing carrier for a successful activation.
Phone owner account ID mismatch FED not met	This phone is compatible but is still under contract with a carrier. The phone must be paid off before it is ready for activation.
Device is in use	This phone is compatible and ready for activation. You MUST port-in a number or cancel the account with the existing carrier for a successful activation.
DEVICE_NOT_SUPPORTED_TO_BE_ADDED: Part Number NOT found in ModelSprintSku table	This phone is not compatible.
DEVICE_CONFIG_CODE_MISSING: Config code returned not in ModelSprintSku	This phone is not compatible.
DEVICE_WITH_COMPATIBLE_LOCKED_ACTIVATION_POLICY: Device has compatible locked activation policy	This phone is compatible but you must contact the current carrier to unlock the phone.
Device is either STOLEN OR LOST	Device has been reported lost or stolen and cannot be activated.
ESN exist in inventory, cannot be used for BYOD.	This phone was previously activated on Gen Mobile but is no longer active. Call our dealer support line at (833) 436-6624 or chat with us to re-activate this phone.
INVALID_DEVICE_ID: The input deviceID is incorrect and invalid.	The IMEI number is not accurate. Please double check your input and re-enter a valid 15-digit IMEI.