$39 Flip with
FIRST MONTH FREE SERVICE

Comes with 300 Minutes, Unlimited Global Text & 1GB 4G LTE

No contract required. Offer good while supplies last.

No more confusing
Phones and Plans

$39 Phone with FIRST MONTH FREE

Comes with 300 Minutes, Unlimited Global Text and 1GB 4G LTE

No contract required. Offer good while supplies last.

No more confusing Phones and Plans!

$39 Phone with FIRST MONTH FREE

Comes with 300 Minutes, Unlimited Global Text and 1GB 4G LTE

No contract required. Offer good while supplies last.

See More Plans +


  • Plans

  • 100+ Countries

Choose Your Plan

$5/mo

 

Unlimited USA and International Text

 

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$10/mo (unlimited talk)

 

 

Unlimited USA Calling

Unlimited USA and International Text

 

 

$10/mo (with data)

300 Minutes

Unlimited USA and International Text

1GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$10/mo (with data)

 

300 Minutes

Unlimited USA and International Text

1GB 4G LTE

 

 

$15/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

1GB 4G LTE

$10/mo (unlimited talk)

Unlimited USA Calling

Unlimited USA and International Text

 

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$20/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

2GB 4G LTE

$15/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

1GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$20/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

2GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$25/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

3GB 4G LTE

$25/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

3GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

Unlimited 100+ Countries

(M) = Mobile Included

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

See More Plans +


  • Plans

  • 100+ Countries

Choose Your Plan

$10/mo (unlimited talk)

Unlimited USA Calling

Unlimited USA and International Text

$10/mo (with data)

300 Minutes

Unlimited USA and International Text

1GB 4G LTE

$5/mo

 

Unlimited USA and International Text

 

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$10/mo (with data)

300 Minutes

Unlimited USA and International Text

1GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$10/mo (unlimited talk)

Unlimited USA Calling

Unlimited USA and International Text

 

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$15/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

1GB 4G LTE

$10/mo (unlimited talk)

 

Unlimited USA Calling

Unlimited USA and International Text

 

 

 

$10/mo (with data)

 

300 Minutes

Unlimited USA and International Text

1GB 4G LTE

 

 

$5/mo

 

Unlimited USA and International Text

 

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$10/mo (with data)

300 Minutes

Unlimited USA and International Text

1GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$10/mo (unlimited talk)

Unlimited USA Calling

Unlimited USA and International Text

 

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$15/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

1GB 4G LTE

$15/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

1GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$20/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

2GB 4G LTE

$20/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

2GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$25/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

3GB 4G LTE

$25/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

3GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$15/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

1GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$20/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

2GB 4G LTE

$20/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

2GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

$25/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

3GB 4G LTE

$25/mo

Unlimited USA Calling

Unlimited Calling to 100+ Countries

Unlimited USA and International Text

$2 International Credit

3GB 4G LTE

Already have a Sprint, Boost or Virgin phone?

ACTIVATE NOW 

Unlimited 100+ Countries

(M) = Mobile Included

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

Algeria

American Samoa (M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe

†To get 4G LTE speed, you must have a 4G LTE capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI.


  • Plans

  • 100+ Countries

Choose Your Plan

Unlimited 100+ Countries

(M) = Mobile Included


Algeria

American Samoa(M)

Andorra (M)

Angola

Argentina (M)

Armenia

Aruba

Australia (M)

Bahamas

Bahrain

Bangladesh (M)

Belgium

Bermuda (M)

Bhutan (M)

Bolvia

Botswana

Brazil (M)

Brunei (M)

Bulgaria

Cambodia (M)

Canada (M)

Cayman Islands

Chile (M)

China (M)

Colombia (M)

Costa Rica (M)

Croatia (M)

Curacao

Cyprus (M)

Czech Republic (M)

Denmark (M)

Dominican Republic

Egypt

Estonia

Faroe Islands (M)

France (M)

French Guiana (M)

Germany (M)

Gibraltar

Greece

Guadeloupe (M)

Guam (M)

Guatemala

Hong Kong (M)

Hungary (M)

Iceland (M)

India (M)

Indonesia (M)

Ireland (M)

Israel (M)

Italy

Japan (M)

Kazakhstan (M)

Kuwait (M)

Laos (M)

Liechtenstein

Luxembourg (M)

Macao (M)

Malaysia (M)

Malta (M)

Mariana Islands (M)

Martinique (M)

Mauritius (M)

Mayotte Island (M)

Mexico (M)

Monaco

Mongolia (M)

Morocco

Mozambique

Namibia (M)

Nepal 

New Zealand (M)

Nigeria

Norway (M)

Oman

Pakistan (M)

Panama

Paraguay (M)

Peru (M)

Poland

Portugal

Puerto Rico (M)

Reunion Island (M)

Romania (M)

Russia

San Marino

Saudi Arabia

Singapore (M)

Slovakia (M)

South Korea (M)

Spain (M)

Swaziland

Sweden (M)

Switzerland

Taiwan (M)

Thailand (M)

Turkey

United Kingdom (M)

Uruguay (M)

US Virgin Islands (M)

Uzbekistan

Venezuela

Vietnam (M)

Zimbabwe


  • What's Included

  • Details

  • FAQs

Here's What You Get

Gen Mobile gives you premium wireless at a fraction of the usual cost.

Money Back Guarantee

If you are not satisfied for whatever reason, we'll refund your phone and plan within 7 days from the date you receive your phone. No questions asked!

No Contract $10 Plan

This plan is renewable for $10 per month. No contracts, no gimmicks, no nonsense!

High Speed Data

We bring you nationwide 4G LTE service without compromising on network, speed, or quality.  

Nationwide Coverage

Gen Mobile’s wireless network services are provided on the Sprint® Nationwide Network.

Unlimited Global Texting

All Gen Mobile plans allow you to text locations around the world without an extra charge. ­That’s right, text away!  

Gen Mobile Care App

Our free easy-to-use self-service app allows you to track usage, make payments, change plans, and add data, minutes or int'l credit anytime!

  • Keep your number or get a new one.
  • All plans expires in 30 days. You can renew these $10 Plan at the same price every month.
  • All plans include Unlimited Global Text service*. Send messages all around the world.
  • Our 15 day text* freebie allows customers to use their phone for unlimited global text up to 15 days after your service plan expires. Sometimes you forget to pay your bill, or you need a few extra days. Hey, life happens, we get it, and we don’t want you to miss important messages during that time.
  • Feel free to turn your phone into a mobile hotspot and tether away - no restrictions!
  • If you need more data or minutes, you can purchase 500 minutes for $5 and 500MB of 4G LTE data for $5 at any time by calling us or using our free Gen Mobile Care app.
  • 7-Day Money Back Guarantee - Try our service and phones risk free. If your not happy, we give you your money back - no questions asked!
  • All Gen Mobile plans include several additional free services, including caller ID, call forwarding, call waiting, 3-way conference calling, voicemail, caller ID block, and international direct dial.
  • This Alcatel GO Flip is pre-owned. Each and every pre-owned phone at Gen Mobile is thoroughly inspected and quality tested for full functionality. We carefully select the highest quality pre-owned phones that are like-new. All phones are back by our 7-day money back guarantee so you can buy with confidence.

†To get 4G LTE speed, you must have a 4G LTE capable device and SIM. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. *You must have available data to receive multimedia messages (MMS), including images, videos, and group messages.

Gen Mobile's wireless services run on the Sprint® Nationwide Network.

To get fast and reliable coverage, make sure to check your coverage.

Can I keep my phone number?

Yes, after you purchase your phone and plan, you just need to provide us your phone number, account number and PIN code from your current carrier during the activation process. You will receive an email after checkout with instructions on how to provide us this information.

Can I get a new phone number with Gen Mobile?

Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code. You will receive an email after checkout with instructions on how you can provide us your requested zip code.

How does the online 7-day money back service guarantee work?

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).

How does the online 7-day money back phone guarantee work?

All Gen Mobile new and pre-owned phones purchased on genmobile.com are backed by our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone is delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.

To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.

Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7 day money back service guarantee (see our 7 day money back service guarantee policy listed above).

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

If I finish my 4G LTE data, can I buy more?

Yes, you can buy 500MB of 4G LTE data at any time for $5 by calling Customer Care or by using our free Gen Mobile Care app.

What if I finish my 300 minutes, can I buy more?

Yes, you can buy 500 minutes for $5 at any time by calling Customer Care or by using our free Gen Mobile Care app.

Can I change my plan?

Yes, with Gen Mobile, you have the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time using our free Gen Mobile Care app or by calling Customer Care.

How much is my plan next month?

Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.

What if I already have a Sprint, Boost or Virgin phone? Can I bring this phone to Gen Mobile?

Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, a Gen Mobile care representative will reach out to walk you through the activation steps. You can also call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation. Click here to activate your Sprint, Boost, or Virgin Mobile phone.

*To order a replacement SIM, click here. If you need a SIM for a Sprint phone that is not listed, please call 1-833-528-1830.

Can I make international calls?

For plans $10 and under, international credit can be purchased and used to make international calls. Plans $15 and up include unlimited calling to 100+ countries. To make calls outside the 100+ countries, you can also purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

What free calling features are included with Gen Mobile plans?

All Gen Mobile plans include several additional free services, including Caller ID, Call Forwarding (optional), Call Waiting, 3-Way Conference Calling, Voicemail, Caller ID Block (optional), and International Direct Dial. Please contact our Customer Care Team to turn on the Call Forwarding and Caller ID Block features for free.

  • What's
    Included

  • Details

  • FAQs

Here's What You Get

Gen Mobile gives you premium wireless at a fraction of the usual cost.

Money Back Guarantee

If you are not satisfied for whatever reason, we'll refund your phone and plan within 7 days from the date you receive your phone. No questions asked!

No Contact $10 Plan

This plan is renewable for $10 per month. No contracts, no gimmicks, no nonsense!

High Speed Data

We bring you nationwide 4G LTE service without compromising on network, speed, or quality.  

Nationwide Coverage

Gen Mobile’s wireless network services are provided on the Sprint® Nationwide Network.

Unlimited Global Texting

All Gen Mobile plans allow you to text locations around the world without an extra charge. ­That’s right, text away!  

Gen Mobile Care App

Our free easy-to-use self service app allows you to track usage, make payments, change plans, and add data, minutes or int'l credit anytime!

  • Keep your number or get a new one.
  • All plans expires in 30 days. You can renew these $10 Plans at the same price every month.
  • All plans include Unlimited Global Text service*. Send messages all around the world.
  • Our 15 day text* freebie allows customers to use their phone for unlimited global text up to 15 days after your service plan expires. Sometimes you forget to pay your bill, or you need a few extra days. Hey, life happens, we get it, and we don’t want you to miss important messages during that time.
  • Feel free to turn your phone into a mobile hotspot and tether away - no restrictions!
  • All Gen Mobile plans include several additional free services, including caller ID, call forwarding, call waiting, 3-way conference calling, voicemail, caller ID block, and international direct dial.
  • If you need more data or minutes, you can purchase 500 minutes for $5 and 500MB of 4G LTE data for $5 at any time by calling us or using our free Gen Mobile Care app.
  • 7-Day Money Back Guarantee - Try our service and phones risk free. If your not happy, we give you your money back - no questions asked!
  • This Alcatel GO Flip is pre-owned. Each and every pre-owned phone at Gen Mobile is thoroughly inspected and quality tested for full functionality. We carefully select the highest quality pre-owned phones that are like-new. All phones are guaranteed so you can buy with confidence. No risk, no contracts, 7-day money back guarantee.

  *You must have available data to receive multimedia messages (MMS), including images, videos, and group messages.

Gen Mobile's wireless services run on the Sprint® Nationwide Network. To get fast and reliable coverage make sure to check your coverage.

Can I keep my phone number?

Yes, after you purchase your phone and plan, you just need to provide us your phone number, account number and PIN code from your current carrier during the activation process. You will receive an email after checkout with instructions on how to provide us this information.

Can I get a new phone number with Gen Mobile?

Yes, you can request a new number during the activation process. A new number will auto generate based on your requested zip code and availability in your particular area code. You will receive an email after checkout with instructions on how you can provide us your requested zip code.

How does the online 7-day money back service guarantee work?

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).

How does the online 7-day money back phone guarantee work?

All Gen Mobile new and pre-owned phones purchased from our genmobile.com come with our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone was delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.

To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.

Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7 day money back service guarantee (see our 7 day money back service guarantee policy listed above).

Why are prices so low? What's the catch?

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

If I finish my 4G LTE data, can I buy more?

Yes, you can buy 500MB of 4G LTE data at any time for $5 by calling Customer Care or by using our free Gen Mobile Care app.

What if I finish my 300 minutes, can I buy more?

Yes, you can buy 500 minutes for $5 at any time by calling Customer Care or by using our free Gen Mobile Care app.

Can I change my plan?

Yes, with Gen Mobile, you have the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time using our free Gen Mobile Care app or by calling Customer Care.

How much is my plan next month?

Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.

Can I make international calls?

For plans $10 and under, international credit can be purchased and used to make international calls. Plans $15 and up include unlimited calling to 100+ countries. To make calls outside the 100+ countries, you can also purchase international credit. Click here to view international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

What if I already have a Sprint, Boost or Virgin phone? Can I bring this phone to Gen Mobile?

Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation. Click here to activate your Sprint, Boost, or Virgin Mobile phone.

*To order a replacement SIM, click here to determine which SIM Kit (A, B or C) you need to order. If you need a SIM for a Sprint phone that is not listed, please call 1-833-528-1830.

What free calling features are included with your Gen Mobile plans?

All Gen Mobile plans include several additional free services, including Caller ID, Call Forwarding (optional), Call Waiting, 3-Way Conference Calling, Voicemail, Caller ID Block (optional), and International Direct Dial. Please contact our Customer Care Team to turn on the Call Forwarding and Caller ID Block features for free.

Alcatel GO Flip

Super Affordable, Easy-to-Use, Big Button Phone

Compact Size


With the durable flip design and compact size, the Alcatel GO Flip is convenient to carry. The large button navigation makes calls, texting, and taking photos and videos super easy!

With the durable flip design and compact size, the Alcatel GO Flip is convenient to carry. The large button navigation makes calls, texting, and taking photos and videos super easy!

Color Display


The Alcatel GO FLIP™ is more than just a basic phone. Powered by KaiOS, it allows you to stay connected to family and friends with an easy to read 2.8" color display and includes access to email, calendar, and web at 4G speeds.

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Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to 6:00 p.m. PST

Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to 6:00 p.m. PST

Customer Care

1 (833) 528-1380

Everyday 8:00 a.m. to 6:00 p.m. PST

Send us an Email

Let's Start a Chat

Everyday 8:00 a.m. to 6:00 p.m. PST